Delivery Solutions

Integrating route optimization into your fulfillment platform ensures delivery punctuality and helps to improve common logistical scenarios. Route optimization considers many factors critical to each delivery when determining the ‘best’ route path to take. Route optimization factors include: ? dynamic parameters such as route stops’ distance from your store distribution center, or fulfillment hub ? the maximum speed limits for your vehicles ? specific time windows for deliveries (especially crucial for items requiring special handling, such as those needing a lift gate) ? the capacity of each vehicle ? the availability of your drivers and fleet Combining route optimization with other benefits of our Fleet solution can ensure drivers and vehicles are utilized optimally based on their unique characteristics and availability windows. Learn more: https://hubs.la/Q038znN00 #fleet #delivery #fulfillment

Personalization isn’t just a buzzword; it’s a proven growth driver. McKinsey found that fast-growing companies earn 40% more revenue by offering personalization during the customer journey. At Delivery Solutions, this means understanding each customer’s unique goals and challenges within their industry. “Our team really tries to get to know that individual customer in their vertical,” explains Ed Ward. “It’s about shifting from a transactional relationship to a consulting partnership.” By becoming true collaborators, we help customers achieve more. Explore how vertical expertise creates tailored experiences here: https://hubs.la/Q034VJCy0

Technology should simplify, not complicate, customer experiences. At Delivery Solutions, we integrate AI and machine learning to solve specific challenges, like rate shopping and orchestration savings. “We can go out and do rate shopping for you,” explains Ed Ward, “using AI to match you with the optimal delivery partners based on weight, size, and location.” This ensures efficiency and cost-effectiveness for our clients while enhancing the end-customer experience with seamless, real-time tracking. Discover how we’re redefining what technology can do for customer service: https://hubs.la/Q034XGq80

Reduce costs and simplify the returns process for patients and healthcare providers. ?Initiation Portal Save costs by outsourcing your branded web and mobile consumer portal to allow patients and staff to easily return and exchange devices, prosthetics, containers. ?Policy Implementation Easily manage complex return policies to serve as a gateway ensuring you only process and provide labels for valid returns. ?Orchestration Get your inventory back into circulation faster by directing products to the right hospital, pharmacy, warehouse, distribution center, cleaning facility, or recycling endpoint with your best provider. Deliver medical supplies the way your customer want to receive them. Learn how: https://hubs.la/Q034VH600

Our approach to continuous improvement involves leveraging direct feedback from our clients. "We never want to make a massive change at Delivery Solutions without running that by a customer first,” says Ed Ward, VP of Customer Success. “I think we're not building the platform itself so that I can use it. We're building the platform so our end customers can use it." We employ various feedback mechanisms, from on-site visits and quarterly business reviews to surveys and direct communication. By actively engaging with customers and incorporating their input, the company refines its offerings and addresses evolving market needs. As Bobby Arkus, Sr. Manager of Enterprise Accounts, explains, "The best collaboration is taking the time to be face to face and making sure that anything they're saying, we can react in the moment. We can tell them, ‘Hey, this is why we were going that route, but what can we do to improve on it? How can we work together to make it better?’" This collaborative approach has helped Delivery Solutions maintain long-term relationships with its customers. "I never want to lose a customer,” Ed told us, “I know that it happens. But in a perfect world, I won't lose a customer in five years. I say that because I have many, many customers today that I’ve been working with for five years now. Not only that, each of those clients are advocates for Delivery Solutions." Read the whole story of customer service excellence: https://hubs.la/Q034Vv9h0

For 30 years, Amazon has transformed retail, raising the bar for customer expectations. From 2-day shipping to seamless digital experiences, retailers are adapting or falling behind. Understand your customers and innovate based on their feedback. Retailers are proving that with creativity and a customer-first mindset, they can thrive in the age of Amazon! Read more on this latest edition of Delivery Digest Lite #Retail #eCommerce #LastMile #TechStack #SameDayDelivery #CustomerExperience #Delivery

Costs can be predicted and controlled by offering customers multiple options for receiving their product (e.g., same-day delivery, picking the product up in-store, or BOPA). This capability is especially crucial in today's retail landscape, where giants like Amazon, Walmart, and Target set the benchmark for an omnichannel experience. In many cases, though, a single DSP is unlikely to offer the coverage or rates that fit retailers’ needs. Fortunately, Delivery Solutions' single API enables retailers to work with multiple last-mile delivery providers. “One of the benefits of this single API is that it can connect to one, ten, or twenty different delivery providers without any added hassle,” said Amy Leachman, Director of Enterprise Accounts at Delivery Solutions. This gives the retailer the autonomy to make the decisions they would like to make depending on their customer’s request. Read how we've moved from Chaos to Control: https://hubs.la/Q034VQPz0

?? The "Amazon Effect" is reshaping retail! ??? As customer expectations evolve, retailers must adapt to stay competitive. Here are three key strategies to thrive: 1?? Prioritize a user-friendly online platform to keep customers returning. 2?? Enhance tailored experiences rather than competing with Amazon. Know your niche! 3?? Don’t chase every trend—focus on what your customers truly want! Embrace these lessons and put your customers first to cultivate lasting loyalty! ?? #RetailTrends #CustomerExperience #AmazonEffect #eCommerce #Logistics #Shipping #Delivery https://hubs.la/Q034Xc2j0

How do Smart Windows work and what do they offer? ?? Enhanced Time Management ?? Customized Delivery Windows ?? Cost and Capacity Control ?? Improved Customer Experience: Take the product tour to see for yourself: https://hubs.la/Q034Vwxg0

It's no secret that returning a product has long been a headache-inducing ordeal for customers and companies alike. Customers have always wanted a return experience that is as convenient and simple as their initial purchase. While brands are constantly trying to simplify reverse logistics, it’s proven to be a double-edged sword. The result is a mishmash of outcomes that leaves consumers frustrated and companies with disrupted brand confidence, unpredictable costs, and a higher carbon footprint. Streamline returns and increase customer loyalty with Delivery Solutions: https://hubs.la/Q034XfrN0 #returns #exchanges #omnichannel