deCH.at

Last week deCH.at attended to the Mobile Ecosystem Forum Connect 2024 where we talked about the future of AI in the Communications space. As the future of AI Agents continues to unfold, we’re witnessing a significant shift in how businesses engage with their customers across channels like Voice, Messaging, and Web. We also talked about the "human" touch of the conversation with the AI agent and also with the "human in the loop". Jeremiah Owyang latest article highlights how AI Agents will revolutionize online experiences by automating tasks and filtering information to suit the user. This not only changes how we interact with the web but also presents a huge opportunity for marketers to rethink customer engagement. At deCH.at, we see this transformation first-hand. By integrating conversational AI agents, brands can engage users in real time, across channels, and on their preferred platforms—whether that's voice, messaging, or the web. Imagine customers interacting directly with a “product” , with an influencer sponsored by. a brand, or having a personalized product recommendation. An agent that responds seamlessly through their messaging app or even a voice assistant. This shift keeps customers more engaged and offers new opportunities for branded and performance marketing (among many other things) in one holistic experience. The future of AI-driven conversations is here, and we’re excited to be building tools that will keep brands connected with their customers like never before. Thanks Matt Ekram, Roddy Lindsay, Ashok Anand for the conversation and Dario Betti, Susan Finlayson-Sitch, Carol Benites and Mina Yazdani for the program! #ConversationalAI #BusinessMessaging #CustomerEngagement

Curious about what we’re building at deCH.at? Ready to see some cutting-edge innovations from Moon Creative Lab startup incubator studio? Now’s your chance! ?? Join us this Wednesday at our Palo Alto office for an exclusive behind-the-scenes look! Meet the team, explore what we're working on, and get inspired by other breakthrough startups. ?? Don't miss out—spaces are limited! ??

The RCS Revolution: Why Apple's Adoption is a Game-Changer for Business Communication Apple's recent embrace of RCS (Rich Communication Services) marks a pivotal moment in the evolution of business-customer interactions. This isn't just a minor update; it's a seismic shift that will reshape how businesses connect with their audience, especially in the US. Apple's adoption of RCS means unprecedented reach. Compared to SMS, businesses will be able to engage virtually the entire US smartphone market through a single, verified and rich platform. RCS brings a unified, rich messaging experience to all smartphones, finally moving beyond the limitations of SMS. For businesses, this means the ability to deliver secure, verified, and feature-rich content directly to customers' default messaging app. Imagine sharing high-quality images, videos, and interactive buttons, all while building trust through verified business profiles. But the benefits don't stop there. RCS ushers in the era of true conversational commerce. As chat-based interactions become the norm, especially among younger generations, businesses can now engage in meaningful, measurable dialogues with their customers. And with AI, businesses any size will be able to engage with their customers in a human-like and personalized way. The message is clear: the time to act is now. Early adopters of RCS will gain a significant competitive advantage, setting new standards in customer engagement and also loyalty. At deCH.at, we're at the forefront of this communication revolution, offering an AI-driven platform to help businesses quickly deploy and optimize their messaging strategies. Ready to transform your customer engagement with AI? Let's talk about how we can help you navigate this exciting new landscape. #RCS #CustomerEngagement #AI #Dech-at #GenAI #BusinessMessaging

In today's rapidly evolving digital landscape, Conversational AI has emerged as a transformative force, driving customer engagement and interaction across multiple platforms. While much attention is given to customer service and voice-activated assistants, the importance of?Text, Voice, and Images?in conversational experiences extends far beyond these familiar territories. The Dual Pillars: Text and Voice When we think about conversational AI, voice assistants like Siri and Alexa often come to mind. However, Text and Voice are the true pillars supporting a wide array of use cases, particularly in messaging apps like WhatsApp or RCS. These platforms have seen a surge in the use of text-based messaging coupled with attached voice messages, enabling richer, more nuanced conversations. This combination allows users to communicate more effectively, offering the flexibility of text with the personal touch of voice. The Untapped Potential of Text in the US In markets like the U.S., voice technology is very mature, but conversational text still has uncharted potential. The use of text in AI-driven conversations has yet to reach its full potential, particularly beyond mobile apps. Yet, as the technology evolves, the growth trajectory indicates significant expansion. Markets such as India, Brazil, and Mexico, have proven that text and voice are critical components of customer engagement strategies. Beyond Customer Service: Expanding Use Cases Text and voice in Conversational AI are often associated with customer service, but their potential spans far wider applications. For example, they are increasingly being used in marketing to drive discovery, lead generation, acquisition, and re-engagement. Brands are leveraging text and voice interactions to connect with customers on a deeper level, crafting personalized experiences that drive loyalty and conversion. Innovating with DeChat At DeCh.at, we are committed to pushing the boundaries of what Conversational AI can achieve. Our cutting-edge AI technologies are designed to enhance business engagements by harnessing the power of Text, Voice, and emerging technologies. We believe that the future of customer interaction lies in creating seamless, personalized experiences that drive both satisfaction and business growth. With Conversational AI, you can create a set of compelling use cases like new product discovery, lead generation or customer onboarding. As the technology continues to evolve, it's crucial to stay ahead of the curve and harness the power of Conversational AI (text, voice and images) to drive business success.?Talk to us!?We can definitely work with you to define the next generation of customer engagement through AI.

Revolutionize Customer Engagement: Digital Twins in Messaging Conversations In today’s digital age, businesses are constantly on the lookout for innovative ways to connect with their customers. As business messaging grows, there's an increasing demand for impactful customer engagement—driving sales and fostering connections—without overwhelming resources or capabilities. By merging messaging with Generative AI (also known as Conversational AI), businesses and professionals can: Engage with Customers at Scale - Imagine a messaging bot that manages numerous queries simultaneously, ensuring no customer is overlooked. - Conversational AI naturally understands and responds to human language, scaling the number of conversations without requiring additional time. This means you can focus on what you do best—running your business. Create Advanced Conversational Experiences with Ease - Picture a messaging bot that interacts with your customers using relevant information and your unique voice. Even with limited knowledge, you can create a personalized experience. - Generative AI can be trained to emulate your sales pitch and conversational style, automating customer interactions with instant, accurate, and efficient responses. This keeps customers and prospects engaged longer, enhancing satisfaction and loyalty. DeChat: Leading the Innovation At DeChat, we are at the forefront of this revolution. Our platform simplifies the creation of digital twins, digital avatars, and unstructured chatbots, empowering businesses to enhance customer interactions effortlessly. Join us in embracing the future of customer interaction with conversational AI and digital twins. #ConversationalAI #DigitalAvatars #GenerativeAI #BusinessMessaging #DeChat

Last week's David Fernandez Vinuales in representation of #DeCH.at attended the Generative AI Symposium in Palo Alto offered valuable insights from industry leaders and investors. These were the our key takeaways: NVIDIA? highlighted the transition from experimentation to production in AI, emphasizing use cases with positive ROI and infrastructure scaling. They discussed synthetic data generation and model boosting techniques with special focus on RAG as the goto solution. SAP? stressed the importance of product UX in AI applications, noting that poor experiences can significantly impact costs. The VC panel, featuring representatives from BDev Ventures, Bay Bridge Ventures, and Insight Partners, shared their investment strategies: - Cautious excitement about AI's potential - Focus on companies with sustainable business models and clear moats Interest in areas like GPU orchestration, data privacy, and regulatory compliance - Emphasis on solving real-world problems in B2B contexts - Investors are looking for founder-market fit and coachability. VCs overall are cautious about accelerated valuations but see opportunities in cost-reduction and sustainable businesses. Notable investment areas included digital twins for fuel efficiency, AI-powered headless CMS, and platforms for training small LLMs on CPUs. We also had the opportunity to talk and engage with other Startup founders and see the amount of innovations around the world of Generative AI. It was impressive. The symposium underscored the rapid evolution of the AI landscape and the need for strategic, sustainable approaches to AI development and investment. Thanks Murray Newlands for the organization and incredible insights. #GenerativeAI #AIInvestment #TechInnovation #ConversationalAI

The Future is Conversational AI: Why Now is the Time to Embrace AI-Powered Business Messaging The way we communicate is changing. Gone are the days of static websites and impersonal emails. Today, people, especially younger generations, expect seamless, personalized interactions, and businesses are embracing business messaging to meet this demand. And this isn’t just about chatbots; the explosive growth of?generative AI is accelerating this change, and we are shifting towards Conversational AI. Models like ChatGPT and Bard are demonstrating the power of AI to generate human-like text, making it possible to create chatbots that are more engaging, informative, and personalized than ever before. What really matters is building meaningful, human-like connections through every touchpoint. Here’s why conversational AI is going to be a crucial element for success in the modern business landscape. 1. The Rise of the “Prosumer”: Today’s consumers are active participants, not just passive recipients. They expect to be heard, understood, and engaged. Conversational AI empowers businesses to build authentic relationships. 2. The Power of Conversational Commerce: Imagine a world where shopping isn’t a series of clicks and checkouts, but an ongoing conversation. Conversational AI is revolutionizing the way we buy, sell and engage with our audience. 3. The Dawn of Digital Twins and Avatars: The future of conversational AI is not just about text-based interactions. We’re entering an era of immersive and engaging digital experiences where Digital Twins and Avatars can help to reduce burdens to manage communication channels as well as help to drive scale. Why Now? Growing Adoption: Platforms like WhatsApp, RCS, Telegram and Facebook Messenger are becoming mainstream, alongside Wenchats and Apps, providing a ready audience for businesses. Technological Advancements: Conversational AI is rapidly evolving, making it more sophisticated and accessible than ever before. Shifting Customer Expectations: Consumers are demanding more convenient, personalized, and engaging interactions. The Time to Act is Now: Embracing conversational AI is no longer a choice; it’s a necessity. By investing in these technologies, creators, professionals and businesses can: - Build stronger customer relationships. - Drive sales and increase revenue. - Stay ahead of the curve in an increasingly competitive market at scale These people and companies are already served by B2B platforms, but many of them lack of very easy and LLM independent easy to use tools. That’s why we built DeCH.at as an independent Conversational AI platform to enable them to easily create the experiences they need to be successful. The future of business is conversational. Are you ready to join the conversation with DeCH.at?