Dead Ringers

We are dialing up the energy at the ICCFA - International Cemetery, Cremation and Funeral Association Convention and Expo in Tampa this year. If you are attending, don't miss the pilot episode of our quiz gameshow — “What NOT to Say!” — It debuts on Wednesday, April 10 at 5:00 p.m. in Booth 630. Join in the fun and win some valuable prizes.?#iccfaconvention #deadringers #whatnottosay #haveyoucalledyoulately

?? Buy-in is everything. ?? When your team truly believes in your mission, everything changes—consistency improves, mistakes decrease, and engagement grows. But when there’s no buy-in? That’s when complaints, mistakes, and even legal trouble can arise. Leadership isn’t just about policies—it’s about building a culture people want to be part of. How are you fostering buy-in in your organization?

We don’t expect you to take our word for it. Here’s what real clients have to say about the impact of Dead Ringers—driving growth, recognition, and results. Ready to see what’s possible for you? Learn more: https://buff.ly/4b68UW5

?? The All-In-One Growth Strategy for Phone-Centric Businesses ?? “So… What do you do?” In a nutshell: We help businesses grow. How? By transforming your customer experience (CX)—one call at a time. ?? ?? Step 1: We assess your team’s phone performance through mystery calls & call evaluations. ?? Step 2: We create a customized training plan based on real data. ?? Step 3: We coach, refine, and support long-term improvement. Your phone calls are either closing deals or losing business—which one is it? ???? Let’s optimize your CX for maximum growth! Contact us today to learn more. ?? Deadringers.co

?? Ring Ring… Results? Turning Conversations Into Conversions ??? Save the date! Thursday, March 20 at 3 PM EST. Learn how to turn phone calls into meaningful connections that drive results. Save your spot: https://buff.ly/zKXMzXc

Mark your calendars for our next free Dead Ringers Webinar, where Nicki will sit down with Jill Lazar, Vice President of Business Development at Ring Ring Marketing, licensed Funeral Director, and Certified Preplanning Consultant. Jill thought she was great at handling phone calls—until she took phone skills training and realized she was transactional and legal, but not relational. That realization changed her approach, and now she teaches others how to turn every phone call into a powerful tool for connection and success. What You’ll Learn: ? How to transform phone conversations from good to great ? The hidden pitfalls of transactional phone interactions ? Proven strategies to convert calls into lasting relationships ? Why strong phone skills are more than just sales—they're a success tool Whether you’re a funeral home owner, director, or team member, this session will provide actionable insights to help you turn every conversation into a meaningful client experience. Save your seat: https://lnkd.in/g_UYntps

Who Are We Really? We are evaluators. We’re not your standard secret shopper. We are prepared to analyze every aspect of the customer experience—from before the phone rings to how you follow-through after each interaction. We deliver facts—not opinions—in a state-of-the-art interactive interface. Our data is comprehensive and actionable, so you have full understanding of your customer experience—and how much it could be costing your firm. We are experts. We offer tried-and-true methods to improve your team’s performance—with customers and within your firm. Our training solutions focus on every aspect of the customer experience, from empathy to sales to conflict resolution, as well as leadership skills and management strategies. We’ll partner with you to address weaknesses in your performance and equip every team member to perform at the highest level. We are partners. We bring the data, the technology, the know-how, and the fun. You bring the willingness to grow. Together, we can do great things! Our goal is to equip you, your leaders, and your staff with relevant mindsets and skillsets that will elevate how you interact with customers, how you interact as a team, and how you uphold the standards of your firm. We believe in you. Do you? Learn more about what we do: https://buff.ly/YagSAgw

?? “We’re actually in the life care profession, not the death care profession.” ?? In the latest episode of The Meaning Project, Mandie Hungarland of Dead Ringers shares powerful insights on the true role of death care professionals. It’s not just about the logistics—it’s about guiding families through loss with empathy and meaning. ?? Listen now: https://buff.ly/LiaYRpQ #DeathCare #LifeCare #EmpathyInAction #TheMeaningProject #DeadRingers

?? Would you rather pay $53,088 to the FTC—or $53.88 per call to avoid hefty fines? The choice is clear. Protect your funeral home with the “Are You Compliant?!” Bundle. We’ll assess your calls for FTC compliance so you don’t have to worry about unexpected penalties. ?? Stay compliant. Avoid fines. Sign up today! → https://buff.ly/VMURBzL

Our own Nicki Wiedeman was a recent speaker at DEADTalks— where she spoke to the audience about Ditching Customer Service....and Embracing Client EXPERIENCE!