DAS Consultants

Did you know that 45% of website visitors will abandon their cart if they can't find what they need easily and that visitors who engage with chat are 2.8x more likely to convert? #healthcaretech #aichat #patientconversion

Food for thought - 72% of patients look only at providers with 4 or 5 stars on Google and 65% of providers don't have any online reviews at all... #healthcare #reviews

Online review management as a process sounds silly but did you know that it can make or break practices? According to Software Advice 94% of patients use online reviews to check out providers before scheduling and Inc. Magazine has found that 84% of customers trust reviews just as much as personal recommendations. Huge population segments using and trusting a channel = low hanging fruit #healthcaretech #onlinereviews #patientconversion

Unfortunately loyalty is dead - data suggests that younger generations are 6x more likely to "provider hop" than older generations. Savvy healthcare orgs are stemming this trend by implementing tech to enhance overall patient satisfaction and access to care. Don't get left in the dust - make it easy for patients (customers) to work with you! #ai #webchat #patientaccess #healthcare #healthtech #customerservice

In 2021 an Accenture survey found that 25% of patients switched providers because they were unhappy with their overall experience. Access roadblocks was one of the top reasons for switching... What seems more access blocking - web forms and phone menus or AI chat? #healthcare #ai #webchat #removeroadblocks

Salesforce says that if given a choice between a form and a chatbot only 14% of customers choose the form... Patients are customers too! #aichat #healthcare #patientexperience #customerservice

According to a HIMSS and Forrester study "insights from more than 170 U.S. health systems respondents, the study found that strategies used to improve customer and employee experience in other industries are largely underutilized in healthcare." and "the most successful HCOs moving forward will be the ones that invest in a patient-centric and outcome-first digital strategy that helps build lasting doctor-patient relationships." AI chat and automation is such low hanging fruit to help bridge these gaps. #healthcare #ai #patientexperience #healthcaretech

Healthcare Finance News says, "Automation of repetitive tasks and processes was recognized by 92% of healthcare leaders as critical for addressing staff shortages and helping alleviate some of the administrative burdens currently overwhelming healthcare professionals." Don't forget your front desk staff and business development staff in this stat! AI chat and automation will empower your patients to self serve when appropriate and free up the team for more meaningful interactions! #heathcare #patientsatisfaction #ai #automation

?? Enhance Patient Satisfaction with AI Chat! ?? Healthcare leaders are increasingly turning to AI to boost patient satisfaction. A 2023 industry report revealed that 35% of providers are investing in AI-driven tools to improve patient care and engagement, contributing to higher satisfaction levels. AI chat solutions are at the forefront of this transformation, offering personalized and timely support that patients appreciate. ?? #Healthcare #PatientSatisfaction #AIChat #DigitalHealth #HeathcareCommunication