CyberJaz

Many businesses are unrealistic when looking for IT services for their organization. They're unhappy with what they have, but they're unwilling to invest more. That's not just with whatever they're paying their IT provider. It's also regarding recommended technology solutions that are far more than simply a "nice-to-have." Technology solutions that are crucial to stay ahead of compliance issues, mitigate risk, and reduce exposure. Without ongoing investment, the organization will eventually face an avalanche of problems, having done nothing up until that point. It has to be an ongoing effort of continuous improvement. That’s how you tackle these challenges. As the saying goes, “That’s how you eat the elephant—one bite at a time.” ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

Many small business owners believe there is no other way for technology to operate than to be completely reactive. In other words, even when they know that some type of regulatory compliance is coming down the line, they'll choose to deal with it once it's becomes urgent. They understand that compliance is on the horizon. But it isn’t considered a big enough problem right now. What they don’t realize is that addressing compliance can halt everything else from moving forward. It can stop existing problems from being fixed, preventing users from staying productive, and disrupt support because everyone has to focus on addressing the compliance task. Not to mention blowing a hole in the budget. Once again, it comes back to "IT LEADERSHIP." No one took the time to explain, in BUSINESS terms, what’s approaching and what the implications will be for the organization. It’s about presenting information in a way that allows business people to make informed business decisions about technology. ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

We work with many small businesses that have certain things in common. One of them being technology is a crucial enabler to their business. Some SMBs have tight, solid, and secure IT environments who are ready to handle any compliance requirements thrown at them. Unfortunately, most small businesses struggle with their IT infrastructure and forward planning. Not only does this negatively impact business growth and day-to-day efficiencies, but it leaves the business vulnerable from a number of levels. Many businesses we speak with have battled their issues for so long, they can no longer see the forest for the trees regarding what technology should be doing for their organization. It's sometimes frustrating not being able to get through to the business owner or CEO to convince them that it doesn't have to be this way. ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

Many small businesses have the DESIRE and NEED to implement particular IT-based processes, but simply don't have the time or resources. Let me give you an example. For literally years, I’ve spoken with people about the risk to their business from not having multi-factor authentication (MFA) in place on their email. They heard me, thought it was a good idea, and wanted to put it on their roadmap. Months would go by. I'd reach out again to them. They'd tell me it's still a priority for them, and they're about to get to it. This continued for months, if not years, until the insurance industry cracked the whip. Many insurance companies mandated policyholders have MFA in place in order to continue to receive cyber insurance coverage. Suddenly, businesses had to respond reactively and forcefully, to get it done. Sometimes they spent money that wasn’t in their budget, pushing out other planned initiatives because they no longer had the funds to address them. Giving all of this to a reputable IT Services Provider takes all of those responsibilities away. The headaches are gone, and you can get on with focusing on your business. ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

We see it time and time again. We meet with a small business owner, or CEO. They tell us about the IT problems they're having, how it's negatively impacting business and their plans for growth. We meet them again six months later. Then six months after that. It's the same story - the same problems that haven't gone away and haven't been addressed. They're reliving the same day over and over again, just like in the movie "Groundhog Day." It's so frustrating, knowing how we can make a significant positive impact to the efficiency and bottom-line of that business, if only the CEO would step up and take a decision to stop accepting the situation they find themselves in. ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

Many times, we're preparing clients to meet upcoming IT compliance regulations and they don't even know it. In some of the most successful scenarios we've had with clients positioned for compliance requirements, they had no idea we were guiding them down the compliance route with our processes. Then, suddenly these compliance needs would surface, and they’d receive a questionnaire or a list of requirements. When they started going through it, they could confidently answer “yes” to each question. At that moment, the light bulbs would start going off for them, and they’d realize, “There was a plan here, and it’s paid off.” ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

Trying to meet IT compliance requirements using your internal IT resources can be fraught with problems. Firstly you need to prioritize the work - to know what's most important. Then you need to stick to your plan. With most small businesses this is where the breakdown occurs. It's so rare to see an organization get it right. Inevitably we're called upon to pick up the pieces. Why does it happen so often? Simple: Everyone's already busy. There's no capacity to handle new-but-important things like meeting IT regulatory compliance mandates. So, the question becomes: How are most small business owners positioned to deal with compliance? The answer is, they’re not. ***** Get in touch with me to learn more about how to add real IT Leadership to your business.

The problem with the way that many small businesses manage their technology often manifests in common symptoms. These include a lack of organization and a lack of a clear technology plan. Such deficiencies lead to recurring issues, with many tasks being left unfinished rather than fully completed. Projects and assignments often remain incomplete. The more troubling, long-term issue is that, while some things do get accomplished, they are rarely the most important tasks that truly need to be done. These critical items tend to pile up—or worse—businesses remain blissfully unaware of their existence. These are the issues that eventually cause the most problems. This situation is quite common. What we often hear are symptoms of deeper problems: slow response times for helpdesk calls, projects taking too long, or projects never being completed as the customer expected. This often leaves behind a wake of unresolved support issues. Ultimately, it all comes back to the same core issue—a lack of strong IT leadership. ***** Get in touch to learn more about how to add real IT Leadership to your business.

A big part of what our clients value is how we bring real "IT Leadership" into the organization at a fundamental level. To have an organization who gets what you're about, and takes responsibility and ownership for your technology needs today - and in the future. Typically, organizations spend large amounts of time investments when onboarding a new IT support provider. We flip that idea on its head. Instead of you onboarding us, we onboard you!

One of the common challenges in IT organizations is the tendency for day-to-day operations to become reactive, often responding to urgent client issues like breaches or emergencies. This reactive approach can disrupt schedules, leading to delays and setbacks. Even in dedicated project departments, teams may struggle to keep up due to past reactive interruptions, creating a chain reaction of delays. I've had conversations with business owners who have faced this issue for years, experiencing long gaps between interactions, only to discover that projects remain incomplete. Many of these folks have reached a point of frustration, feeling like their projects may never reach completion. Get in touch to discover how to integrate real IT Leadership into your business and overcome these operational challenges.