At CX Leaders Advance, we're bringing you case study sessions from top organizations in insurance, financial services, utilities, and more. ?? These sessions aren’t just theories—they’re real-world CX strategies in action. Learn how your fellow CX pros are tackling challenges, driving measurable results, and making customer experience a competitive advantage. ?? Watch this quick preview of the breakout sessions that will equip you with the tools to drive impact in your own organization. ?? Date: April 28th-30th, 2025 ?? Location: Hilton Indianapolis Hotel ?? Register now: www.cxleadersadvance.com #CXLeadersAdvance #CustomerExperience #CXLeadership #CXStrategy #CXCaseStudies
Customer Experience Professionals Association (CXPA)
非盈利组织
Minneapolis，Minnesota 78,124 位关注者
We support CX professionals to share, learn, inspire, and grow throughout their entire career.
关于我们
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.
- 网站
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www.cxpaglobal.org
Customer Experience Professionals Association (CXPA)的外部链接
- 所属行业
- 非盈利组织
- 规模
- 2-10 人
- 总部
- Minneapolis，Minnesota
- 类型
- 非营利机构
- 创立
- 2011
- 领域
- Collaborative environment for establishing industry standards and best practices、Networking opportunities with industry leaders、Business、customer experience、Certified Customer Experience Professional、CX certification、CX Book of Knowledge、CX jobs和whtiscx.com
地点
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主要
获取路线
10700 w Highway 55
Suite 275
US，Minnesota，Minneapolis，55441
Customer Experience Professionals Association (CXPA)员工
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Graham Clark CCXP
Driving operating improvement and competitive advantage through digital first but not digital only experience management technologies
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Rafael Bonjorno
CX & Business Development | B2C and D2C | Innovation Strategies | Product & Services | Marketing & Sales | Digital Transformation | CRM & Loyalty |…
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Francisco Zapata, CCXP
Head of Customer Centricity | CEO | CX Professor | CCXP | CXPA Council Chair| Customer Experience | Customer Success | Customer Centric Companies
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Lucied Manduca
Global Director at Vale - CX & Sales Services | Marketing | Business | Innovation and Digital | Speaker and Mentor of CX and Career | Board Member |…
动态
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Check out this CX Leadership and Implementation cohort kicking off on April 22nd with Acceleration Strategy Inc ?? Learn more here ?? https://lnkd.in/eJSXBX8y #CX #CXPA #CCXP #Customerexperience
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?? Exciting events are coming this April! It's always a good time to time to enhance your CX leadership skills, build your CX knowledge tool box and engage with the CXPA community around the world ???? Learn more about these online and in-person opportunities here: https://lnkd.in/empYShXg #CX #CXleaders #CustomerExperience #CXPA #CCXP #April
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?????? Are you within driving distance of Indianapolis, Indiana? Take a look at the Road Trip Playlist to keep the good vibes rolling all the way to this years CX Leaders Advance Conference! ?? https://lnkd.in/e6RdEEGZ Join the fun -- add a song in the comments! #CXPA #Customerexperience #CCXP #CX
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As the #customerexperience field continues to grow, so too do options for networking, education, credentialing, books, and #CX management advice. Please let us reintroduce ourselves in the first of a series of articles about #CXPA history, current programs, and future directions. #TogetherInAdvancingCX
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Customer Experience Professionals Association (CXPA)转发了
Content Manager & Associate Director at Customer Experience Professionals Association (CXPA)
?? One of my favorite parts of CX Leaders Advance is back! At Customer Experience Professionals Association (CXPA) we're again inviting CX authors to display their books and host lunchtime discussion tables at this year’s event in Indianapolis. It’s a relaxed, meaningful way for attendees to connect with the people advancing CX thinking — and to dig into the ideas that inspire them. Whether you're looking to discover your next great read or dive deeper into a book that's helped your CX practice, we hope you'll pull up a chair and join the conversation. ?? April 28–30 ?? Indianapolis, IN ??? Register here: https://lnkd.in/gD8PmyP4 Got a favorite CX book or author you’d love to see there? Tag them in the comments! #CXLeadersAdvance #CXPA #CustomerExperience #CXBooks #Leadership #Networking
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Thrilled to have Women in CX ? host a micro-retreat April 28 in Indianapolis in conjunction with CX Leaders Advance. Get all the details below and join us for either or both events to help advance #CX together! ? Women in CX? micro-retreat: https://lnkd.in/dYZmn7JV CXPA CX Leaders Advance: www.cxleadersadvance.com
Award-Winning Transformational Leader | CX Strategy | VoC Insights | Digital Engagement | Journey Mapping | Experience Design | Storytelling | Omnichannel Strategy | Agile Product Management | Operational Excellence
?? Calling all women in CX! ?? Are you attending the Customer Experience Professionals Association (CXPA) CX Leaders Advance next month in Indianapolis? If so, you don’t want to miss this powerful pre-conference event designed just for you! ?? Real talk. Real connections. Real change. ?? Before the main event kicks off, join an incredible gathering of women as we dive deep into the unique challenges and opportunities of women in CX leadership. This is more than just a networking event—it’s a candid, inspiring, and empowering conversation. What’s on the Agenda: ? Collaborative Breakouts: Dive into these challenges with like-minded women, share insights, and create bold action plans to move forward. ? Insightful Panel Discussion: Our fantastic panel of accomplished female CX leaders will share their stories and insights with you, offering you the chance to ask your burning questions. ? A Safe Space to Connect: Step away from the noise and focus on what matters—building authentic connections and supporting one another. ?? Who should attend? ?? Women at any stage of their CX career ?? Women who want to grow, lead, and make an impact ?? Women who are ready for real connections with like-minded CX pros ?? You DON’T have to be a Women in CX ? (WiCX) member to attend—this event is open to ALL women attending CX Leaders Advance 2025! ?? Date & Time: Monday, April 28th, 3-6pm ET ?? Location: Hilton Indianapolis ?? Cost: FREE This is your chance to connect, learn, and elevate your CX career with a community of inspiring women. Tag a fellow female CX leader and spread the word! ?? The link to register for this pre-conference event is in the comments below. Let me know if you’re planning to attend! Let’s make this the most powerful women in CX gathering yet! ?? #WomenInCX #CustomerExperience #CXLeadership #CXPA #CXLeadersAdvance #Networking #Empowerment #WomenLead #VisitIndy
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Customer Experience Professionals Association (CXPA)转发了
CEO @ CXPA | Certified Association Executive (CAE) | Customer Experience Community Connector
Seeking a #CX maturity assessment tool you can trust and afford to help you drive CX management growth? Customer Experience Professionals Association (CXPA) and McorpCX have teamed up to help. Here are three steps to make the most of this opportunity: 1) Complete the FREE XOS Pulse assessment on CX Maturity: https://lnkd.in/d-awZX9m. (free for up to 5 members of your organization) 2) Receive a FREE Score report, as well as a FREE Roadmap with best practice designed improvements with step-by-step actions you can take to advance your organization’s Experience Operating System. 3) Attend CXPA CX Leaders Advance in Indianapolis April 28 - 30. XOS pulse experts Michael Hinshaw and Diane Magers will lead a special in-depth session to delve into trends and provide customized advice. Turbo charge your @CX management plans - take advantage of these special opportunities from CXPA and MCorpCX! XOS Pulse: https://lnkd.in/d-awZX9m CX Leaders Advance: www.cxleadersadvance.com
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In Your First Three Years of a New CX Leadership Assignment? Don't do it alone! Join CX expert Tabitha Dunn, CCXP, at CX Leaders Advance, as she shares insider tips on building a thriving CX program. With experience leading seven CX programs from the ground up, she knows what works—and what doesn’t! Don’t miss it --- set the foundation for long-term success. ?? Register now ?? https://lnkd.in/eqDWAY-j #CX #CXPA #Customerexperience #Customerjourney #CXleaders #CXstrategy
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Is it time for your next CX role? ?? CXPAs Job Board is your gateway to exciting opportunities with top companies looking for CCXPs ?? Explore the latest roles and take the next step in your career. https://lnkd.in/gbQe-4N8 #CX #CXPA #Customerexperience #CCXP #Toronto #Canada #Virginia #USA #Austin #NewYork #Switzerland