CxOutsourcers

#CxO2025 in #Munich is just over 2 months away... in our latest video Peter Ryan explains what you can expect when you join us for this annual mindshare event! To secure one of the remaining tickets, click the link - https://cxoutsourcers.com/

At #CxO2025, Ninoshka Linde from #Guatemala will be providing her insights into where impact sourcing and #BPO intersect - don't miss her and the rest of the speakers in #Munich, May 7-8.... https://cxoutsourcers.com/ Jon Yarlett Wiktor Doktór Kirk Laughlin Andrew Wrobel Traci Freeman (she / her) Elder Gonzalez Jason Heil Ivan Georgiev Rachel P. Daniel Castilla Juan Caire Vegim Vata Elona Ymeri Saranda B. Anna Yotova Sebastian Tickle Marieke Smidt Anna B. Gentian Muli LEGAL Philippe Stephanie Todd Nerys Corfield Carrie Ramskill Martin Anderson ?? Yoni Epstein, CD Daniel Hong Lian Rowlands Thomas Maraun Cheryl Paarwater Dr. Hui Curtis Mark Essey Kymberlaine Banks Amal Hassan Mauricio A. Velasquez M. Kevin Lightfoot Sumudu (Simma) Kularatna Seandette Wiltshire Jonas Berggren Suzanne Dolan

We are thrilled that Australian #CX thought-leader Michael Clark will be joining us as a speaker at #CxO2025 in Munich, May 7 - 8. Secure your place now, places are still left - https://cxoutsourcers.com/ ???? ???? Jon Yarlett Ryan Rayner Ninoshka Linde Audrey William Mauricio A. Velasquez M. Kirk Laughlin MICHELE CROCKER Traci Freeman (she / her) Mark Angus William Carson John Devlin Michael Morrison Sumudu (Simma) Kularatna Sharon Melamed Daniel Hong Andrew Wrobel Nicola Collister Lian Rowlands Suzanne Dolan Hamed Saeed Ahmed Refky Rasha Ezz Eldin Chris Courneya Jose Paz Martin Minarik Anca Gherle Nerys Corfield Sinead McEntee Gloria Henry Alaa El Khishen Sherif Kamel Sally Sadek Nina B. Steve Weston Paige Webster, CEcD Neal Topf Ninela Sanchez Lynda Arsenault Seandette Wiltshire

We could not be more excited to have you join us MICHELE CROCKER join us at #CxO2025 see you in ???? this May!

CxOutsourcers recently held a thought-leadership lunch in Windsor, which brought together leading members of the #CX community from around the world - hear what two of the participants had to say in this video capsule! Paula Kennedy Garcia Matthew McGrory Holly Hanak-Weaver Daniel Hong Alaa El Khishen Sumudu (Simma) Kularatna Kenny Morris William Carson Andy McDonald Ninela Sanchez Jon Yarlett Alastair Brass Craig Gibson Phil Kitchen Sabrina Labonte Adrian Valenzuela Peter Doveren Sandy Paris Dan Burris John E. Thompson Mark Essey Neal Topf Keith O' Looney Lauren Taggart Paige Webster, CEcD Andrew Wrobel Wiktor Doktór Chris Hague Mike Ortegon Sherif Kamel Sally Sadek Rasha Ezz Eldin Mohamed Lotfy Samar ElShafie Ahmed Refky Nevin Khaled Helmy Howaida Kamel Suzanne Dolan Sinead McEntee

MICHELE CROCKER will address what digital transformation means for outsourced customer experience delivery at #CxO2025 in #Munich, May 7 - 8... make sure to secure your place today! https://cxoutsourcers.com Paige Webster, CEcD Lauren Taggart Brendan Kiely Thomas Maraun Dr. Hui Curtis Kathy Phelps Bezawit Tekola Suzanne Dolan Sinead McEntee Lian Rowlands Ryan Rayner Sabrina Labonte Peter Doveren Lesley Avinou Paula Kennedy Garcia Kimberly Campbell (she/her) Anca Gherle Michael Clark Audrey William Zia Paton Daniel Hong Jon Yarlett Kirk Laughlin Daniel Rangel Phil Kitchen Marianne Withers Ahmed Refky Samar ElShafie Hana Kazem Naga Sam Hanna Michael Morrison Graham Brown Carrie Ramskill Rommel Regino Veronica Richards Gloria Henry Kojo Hayford John E. Thompson Mark Angus

A Landmark Moment for Africa’s GBS & BPO Sector! ??? On 5th February 2025, the Africa Federation of GBS Associations hosted its inaugural webinar, marking a pivotal step in positioning Africa as a global powerhouse in Business Process Outsourcing (BPO) and Global Business Services (GBS). Bringing together industry leaders, we explored how Africa’s deep talent pool, multilingual capabilities, expanding digital infrastructure & resources, and investment in outsourcing solutions are shaping the continent’s future in the global services economy. ?? Key insights from the discussion: ?? 520,000+ professionals are currently employed in CX and customer support, with a talent pipeline of 11 million skilled individuals ready to enter the industry. ?? The IT outsourcing (ITO) sector is rapidly growing, creating new & exciting opportunities for global enterprises. ?? Capturing just 1% more of the $1.2 trillion global outsourcing market could unlock 500,000 new jobs in Africa. ?? Governments and investment agencies are strengthening regulatory frameworks, data security, and infrastructure to support sustainable sector growth. ?? Africa’s cost-effectiveness, talent depth, and technology adoption are fueling long-term success in global outsourcing. ?? Missed the webinar? The full recording is now available, packed with insights from regional experts on how to unlock Africa’s full outsourcing potential. ?? Watch the webinar & access key resources: ?? YouTube – https://lnkd.in/d553z4Ma ?? Website – https://lnkd.in/d5BTRVHa This is only the beginning. The Africa Federation of GBS Associations will continue driving collaboration between BPO & GBS operators, policymakers, technology providers, and investors to accelerate Africa’s role in the global services market. The opportunities are clear. The momentum is real. Now is the time to engage. Let’s work together to shape the future of outsourcing in Africa! ?? #AfricaGBS #BPO #Outsourcing #GlobalBusinessServices #TheFutureIsAfrican #Investment #DigitalEconomy Mark Angus Rod Jones Traci Freeman (she / her) Amal Hassan Kayonga Chantal Reshni Singh Rolana Rashwan Wondwesen Zewdie BPESA Information Technology Industry Development Agency, ITIDA Outsource Global Harambee Youth Employment Accelerator Rwanda Ethiopian Outsourcing Association Rinos Mautsa GBS.World Genesis GBS CxOutsourcers

Global #BPO visionary Jim Farnsworth will be one of the all-star personalities sharing his insights at #CxO2025 in #Munich, May 7-8.... secure your pass today in order not to miss out on this exclusive event - https://cxoutsourcers.com/ Ryan Rayner Stephanie Todd Phil Kitchen Jo MacDonald Juan Caire Declan Maguire Mauricio A. Velasquez M. Jonathan (JD) Ellsworth Steve Weston David Rumble Charity Hughes, SHRM-SCP MICHELE CROCKER Ninoshka Linde Melissa O'Brien Michael DeSalles Daniel Rangel Amal Hassan David Neale Scott Kimmelman Paige Webster, CEcD Ninela Sanchez Sabrina Labonte Andrew Wrobel Emma Crowe Lian Rowlands Paula Kennedy Garcia Oliver Cook Travis Coates John E. Thompson Graham Brown Amit Shankardass Tadd McAnally Brian Hannon Declan Maguire Marco Jetmir Ndrecaj Ahmed Refky Samar ElShafie Lou Lanava Anca Gherle

CxOutsourcers is delighted to announce that Audrey William from Ecosystm will be joining #CxO2025 in #Munich May 7/8 as one of our thought-leaders discussing crucial trends impacting #CX in 2025 and beyond! Secure your place now - https://cxoutsourcers.com/ William Carson Anna Yotova Daniel Hong Yoni Epstein, CD Andy McDonald Matthew McGrory Michael Zdanowski Michael Clark Nerys Corfield Lian Rowlands Andrew Wrobel John Devlin David Rumble MICHELE CROCKER Jose Paz Tomislav Glava? Ahmed Refky Sabrina Labonte Ninela Sanchez Keith O' Looney Scott Kimmelman Lauren Taggart Brendan Kiely Kojo Hayford Mark Essey Cheryl Paarwater Rod Jones Thomas Maraun Oliver Cook Ivana Bajt Daniel Castilla Juan Caire Jim Farnsworth Suzanne Dolan Sinead McEntee Andrew Kokes Ian Jacobs

As #CxO2025 in #Munich is fast approaching, CxOutsourcers is pleased to announce that Andrew Wrobel will be chairing our upcoming global summit... more speaker announcements on the way, secure your spot now - https://lnkd.in/eyVPtEEZ Paige Webster, CEcD Wiktor Doktór Kirk Laughlin Amal Hassan Audrey William Michael Clark Jon Yarlett Alistair Niederer Traci Freeman (she / her) Peter Ryan Mark Angus Brendan Kiely Vaishali Dialani, CCXP Indu Badlani David Rumble Irina Kiptikova Stephen Loynd Ninela Sanchez Mike Ortegon Claas van Delden N. Joan Kasozi Feras Ahmed Scott Kimmelman Matt Kendall Simon Danczuk Ninoshka Linde Mauricio A. Velasquez M. Chris Jones Matthew McGrory Debbie Wilson David Neale Lynda Arsenault Keith O' Looney Nathan Muniz LEGAL Philippe