CXM Today

With a single integration to firmly.ai’s API, Perplexity can now connect to any ecommerce merchant. “When we first launched our AI experience for shopping late last year, Perplexity took a leap towards transforming the way people shop online and increased the volume of shopping-intent queries 5x,” said Dmitry Shevelenko, Chief Business Officer of Perplexity. “Our mission at firmly.ai has always been to remove barriers in e-commerce, making it as frictionless as possible for both merchants and consumers,” said Kumar N Senthil, Co-Founder and CEO of firmly.ai. https://lnkd.in/dNCMP2d8

Retail Media advertising spending in Europe is forecast to rise to €22.3 billion in 2026 and €31.3 billion by 2028. Urban Satler, Product Head of Brand Tribe at Heureka Group, said, “By integrating GoWit’s omnichannel Retail Media solutions, we will empower brands to increase their impact across multiple platforms, providing precisely targeted, high-performance advertising experiences that drive customer satisfaction and loyalty.” Emrah Adsan, CEO of GoWit Technology, added, “This partnership with Heureka Group marks a pivotal step in our mission to redefine Retail Media advertising in Central and Eastern Europe." https://lnkd.in/dfdCtg3V

With AI tools launching daily, it’s tough to keep up. Here’s a curated list from Will Francis of the best AI apps to help your business stay ahead. Perplexity | @Notebook LM | Consensus | ChatGPT | Claude AI | Lex | AI for Work | Adobe Firefly | Midjourney | Ideogram | Pika | Luma AI | ElevenLabs | Gamma | Rows.com

Workato adds AI search capabilities to the platform with new acquisitions, deepening its commitment to explore what is possible in this era of Agentic AI. Vijay Tella, Co-Founder, and CEO of Workato said, “Combining DeepConverse’s expertise in Search AI and AI Support Agents with Workato’s leading orchestration capabilities, we plan to offer our customers more powerful, seamless, and transformative value.” "As the conversation around Agentic and AI Agents continues to take off, together with Workato we’re embarking on a new path to revolutionise how enterprises work,” said Ramesh Dommeti, CEO of DeepConverse and Head of Enterprise Search and AI Applications at Workato.? https://lnkd.in/dXgPSxZA

As brands reach $50M in revenue, their fulfillment strategy becomes more complex and requires industry expertise that smaller brands tend to be insulated from. “As modern retailers scale operations and navigate customer demands, many are finding that in-house fulfillment alone is not sustainable and stretches their internal resources,” said Tom Schmitt, CEO of Radial Inc.. https://lnkd.in/dm2TTmZ7

These innovations have proven to reduce shrink by 60% and detect up to 26 theft incidents per store daily, all before they escalate. “Retail doesn’t slow down and neither can technology,” said Graham Dixon, CTO, x-hoppers.? https://lnkd.in/dedg3EKX

Arkhive Digital provides enterprise-level strategy, implementation, and managed services for retailers leveraging Shopify Plus. “Arkhive is redefining how enterprise brands engage with the Shopify platform,” said Helena Shannon, Founder & CEO of Arkhive Digital.? https://lnkd.in/dfd9qCC5

Gap’s Old Navy taps Radar to implement real-time inventory tracking tech into 1,200+ US stores. Horacio Barbeito, Old Navy President and CEO said, "Building on the rigour and discipline that is now core to how we operate, this new technology can place power in the hands of our frontline teams to better serve our customers." “In 2025, we are focused on innovating as we pave the way for momentum in the years ahead,” said Sven G., Gap Chief Technology Officer. Spencer Hewett, Founder and CEO at RADAR said, "We will provide store teams with ecommerce-level inventory and product insights, enabling them to manage physical stores with the same precision as their online operations." https://lnkd.in/dFkmyxSD

myPOS acquires UTP Group as it looks to boost support and payment solutions for UK SMEs. myPOS CEO Mario Shiliashki commented, “This acquisition is not just about market expansion – it’s about empowering UK SMEs with better payment solutions, stronger support and more growth opportunities.” UTP CEO Michael Ault said, “Our team will have the chance to work with a leading FinTech platform that’s well positioned for future growth, backed by a growing European presence and a diverse suite of products." https://lnkd.in/d-a2NKWN

Primm Valley Casino Resorts taps AiFi tech for first cashierless checkout experience at Star of the Desert Arena. Steve Neely, Vice President and General Manager at Primm Valley Resorts said, “Our goal is to consistently seek ways to enhance our offerings, and AiFi’s spatial intelligence will not only elevate the fan experience but also drive concession sales growth in the arena.” Steve Carlin, CEO at AiFi Inc. said, “Our spatial intelligence focuses on enabling seamless transactions while analysing shopping behaviour to enhance inventory management and operational efficiency. https://lnkd.in/dDCN9eS5