CXC believes that customer experience & success is modern selling + a team sport that must be prioritized in any business or industry as your grow and scale! We help our growth focused clients navigate the jungle of CX/CS by helping them optimize The Four CX Pillars: Team, Tools, Process & Feedback. We do this by working with your customer facing team to ensure that your investments in customer experience & customer success planning are yielding positive ROI & leading to revenue growth & retention. CXC provides our clients with a variety of Fractional CXO focused managed services including; CX Scorecard assessments, customer journey mapping, curating your living playbooks & FAQs, constructing your Voice of Customer Dashboards & providing you with CXC certified leadership support by leveraging the "CX Nation" our community of over 10K+ CX/CS’ers. All while remaining laser focusing on making customer happiness a habit in your business! Lastly be sure to tune into our top rated CX/CS focused Business Podcast on your favorite podcast player including; Apple, Spotify & Amazon! Each week, we welcome customer-focused business leaders from across the world to share their personal stories of tackling and optimizing The Four CX Pillars: Team, Tools, Process and Feedback in their business.
CXChronicles的外部链接
1 Seneca St
US，New York，Buffalo，14203
CXChronicles转发了
Amplify your event's impact | Live podcasting for results | CX Passport Live | Excite attendees | Reward high-value customers | Convert potential customers | Your brand deserves more attention | ?????CX Passport Host??
To grossly misuse a line from one of my favorite Friends' episodes... **The podcaster has become the podcastee** (Bonus points if you name the episode in the comments below) Thanks Adrian Brady-Cesana for letting me join you on the brilliant CXChronicles
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
I wanted to let all of you know that we just posted another brand new episode of The CXChronicles Podcast #249 featuring my friend and fellow customer focused business leader, Founder & podcast producer Rick Denton, from CX Passport Live. Rick and myself had the chance to sit down in Austin, TX a few weeks ago at the QuestionPro XDay 2024 event and talked through CX, AI, the future of business & technology among many other things. For those of you who have not listened to Rick's Podcast CX Passport you need to check it out. He has crafted some amazing episodes & stories featuring some amazing business leaders & how they've crafted their customer experiences. CXCP #249 Episode Highlights: 1.) Building a business focused on podcasting and story telling 2.) Learning from customer focused business leaders 3.) The craft of story telling for any business or executive? 4.) Producing and delivering content in today's world? 5.) How businesses can leverage podcasts to grow their brand Huge thanks to Rick for coming on the show and sharing his story of how he has tackled the Four CX Pillars: Team, Tools, Process & Feedback throughout his career. Tune into your favorite podcast player to listen to this week's episode of CXCP or click the link below in the comments. Lastly do us a favor and share this post with other customer facing professionals so they can listen and learn with CXChronicles & join the CX Nation, our community of customer focused business leaders. We are approaching our 250th episode of the podcast in the upcoming week ahead, a huge milestone for most content creators. If you know a customer focused executive that you think should be on our podcast please DM me or send us a note via the CXC website. We are on a mission to make happiness a habit & chronicle how the world's best are building amazing customer & employee experiences to scale their business into the future. #CX #AI #Podcast #Storytelling
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
Hey Folks, I hope that everyone's week is going well so far, we're already a full week into November -- anyone else already feeling how fast this Q4 is going to whip by? I wanted to let all of you that we just posted another brand new episode of The CXChronicles Podcast #248 featuring Craig Tobin, CEO at Ascent Business Partners. Many customer focused business leaders are struggling with how to make sense of where they should place their bets & investments for the upcoming year as it relates to leveraging AI in their customer experience and customer contact center strategies. In this episode, we talk through a number of ideas & CTAs for how you can prepare yourself for the changes coming down the pipeline in 2025. CXCP #248 Episode Highlights: 1.) Building, managing and leading Fortune 1000 contact centers 2.) Leveraging AI to optimize your customer experience & customer support 3.) Finding the right tools & systems that are ideal for your business 4.) Starting with the problems before considering the potential solutions 5.) How AI will change the future of customer & employee (agent) experience Huge thanks to Craig for coming on the show and sharing his story of how he has tackled the Four CX Pillars: Team, Tools, Process & Feedback throughout his career. Which includes the build out. management & orchestration of a plethora of Fortune 1000 contact centers. Tune into your favorite podcast player to listen to this week's episode of CXCP or click the link below in the comments. Lastly do us a favor and share this post with other customer facing professionals so they can listen and learn with CXChronicles & join the CX Nation, our community of customer focused business leaders. We are approaching our 250th episode of the podcast in the upcoming weeks ahead, a huge milestone for most content creators. Couple of fun stats about CXCP On Our Journey To 250 Episodes: 1.) Our community has over 10K+ CX, CS, & Contact Center Leaders/Founders 2.) We have 100K+ downloads of our podcast (and growing each week) 3.) We have a stable of strategic partners that can overhaul your CX/CS 4.) We are a top 10 CX/CS/Contact Center Podcast Globally (Apple/Spotify) 5.) Over 100+ countries listening to our podcast on a weekly basis If you know a customer focused executive that you think should be on our podcast please DM me or send us a note via the CXC website. We are on a mission to make happiness a habit & chronicle how the world's best are building amazing customer & employee experiences to scale their business into the future. #cx #customercontact #AI #podcast
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
Had an absolute blast at Day 1 of SaaStock Europe 2024 here in Dublin yesterday. Pumped to have the fortune of meeting & learning from some incredible customer focused business leaders including Tomasz Tunguz, Mikita Mikado, Godard Abel & some of my favorites Des Traynor & Howard Lerman. Also super excited to meet some super interesting, up & coming tech & service players from across the world including our good friends at Ascendr and xFusion. Absolute pleasure spending a good part of the day with Richard Convery, Nathan Goddard & Jim Coleman. Had the chance to make a bunch of new friends as well including coso.ai, Accoil Analytics, Honeycomb Software, Journey Mapper & Holded. Lastly, got to spend time with some of our core strategic partners here at CXChronicles including Intercom & Freshworks. Already back in the action today for Day 2 here at the Royal Dublin Society conference center. For any of my friends (or new friends) looking to meet up & talk CX & customer success shop today — please drop me a line! #saasstock #conference #dublin #founder
CXChronicles转发了
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
Had the absolute pleasure of spending the last two days here in London, with some incredible customer focused business leaders & several of our friends at Intercom — learning about the future of crafting world-class customer experiences by way of leveraging AI & technology (specifically Fin 2, watch out folks just when you thought disruption across industries was slowing down, think again — it’s about to get way faster). Huge shoutout to all of the incredible speakers, presenters & partners that made Pioneer 2024 a huge success including Des Traynor, Paul Adams, Eoghan McCabe, Benedict Evans Harry Stebbings & several other key innovators. Also massive thanks to some of the folks on the Intercom team for including myself & Richard Convery in the action at today’s International Partner Summit in the Intercom London office including Gayathri Padmanabhan, Declan I., Bret DeMuth, Archana Agrawal, Brian D. Dannel S. & Junan Pang. If you’re looking for ways to create a better support experience for your customers, agents & leaders, all while making happiness a habit then ask CXChronicles how we can introduce you to one of our core strategic partners, Intercom. #cx #customersuccess #support #AI #London
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
We just got back from an incredible week in Austin, TX at The XDay 2024 event thrown by our friends at QuestionPro CXChronicles had the pleasure of meeting, interviewing and capturing a bunch of new episodes of CXCP with customer, employee, product & market research focused business leaders from across the world. Here's a clip from my conversation with Vivek Bhaskaran, Founder & CEO at QuestionPro talking about the power & magic of teamwork. Most of us spend more time at work with our colleagues than our family, friends & loved-ones. You damn well better enjoy the folks you are working with each & every day, if you don't that's on you. We all have one life & one career, make it count folks. This is why it's critical that every company prioritizes employee experiences before turning towards how they will optimize & build their customer experiences. In short, it's impossible to have world class CX without investing & prioritizing in your most important resource, you're employees & team. Huge thanks again to Crystal Wiese, Ken Peterson, Arti Pullins, Dan Fleetwood, Paulina Rodríguez Chiang Sam, Erik Koto, & all of the folks who made this past week's event a success. Be on the look-out for a bunch of new episodes, short-reel clips & content coming down the pipeline from XDay 2024! #ex #cx #teamwork #podcast
CXChronicles转发了
Adrian Brady-Cesana will share how to create impactful visuals and attention-grabbing content on 8/29. Learn to streamline your creative strategies for better results. Register now: https://hubs.la/Q02LDpMJ0 #ecommerce #ecommercemarketing #ecommercetips #ecommercestrategy
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
I hope that everyone's week is going well, crazy to see that we only have 10 days left in the month of August! I'm pumped to let you all know that we just posted another brand new episode of CXChronicles CXCP #240 featuring Erik Huberman, Founder and CEO at Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. In this episode, Erik and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer & marketing focused experiences. Episode #240 Highlight Reel: 1. How Hawke disrupted the antiquated space of marketing & advertising. 2.Leveraging marketing data from 8,000 agencies to make real time decisions 3.Acquiring other agencies to help speed up growth velocity 4.Shifting back from remote work to in office or on-site with customers 5.Investing in Los Angelas based Angel City FC women's soccer team Huge thanks to Erik, Josie Utley, Jen Root and the whole team over at Hawke Media for sharing their story with the CX Nation & making this episode possible. Tune into your favorite podcast player today to listen to this week's episode of CXCP or click the link below in the comments. Do us a favor and share this post with other customer facing professionals so they can listen and learn with CXChronicles & join the CX Nation, our community of customer focused business leaders! #marketing #cx #podcast #customerfocused #AI
CXChronicles转发了
On A Mission To Make Happiness A Habit, Founder of CXChronicles, Author of The Four CX Pillars & Host of The CXChronicles Podcast With 250+ Episodes From Customer Focused Business Leaders & Founders
I wanted to let all of you know that we just posted another brand new episode of CXChronicles, check it out on your favorite podcast player today! It's pretty wild to see that we're quickly approaching 250+ episodes of interviews with customer focused business leaders from across the world. I remember 4+ years ago sitting at my then full-time day job thinking about how I could begin to interview some of the best & brightest Founders, CEOs, CROs, CMOs, & CX/CS execs to see how they were placing their bets & getting ahead with their customers to build game changing customer experiences. I wanted to "chronicle" their journeys and find common trends and themes for how they were managing their teams, customers & tech. And most importantly I wanted to share it with you folks, people looking for new ideas, inspiration & subject matter expertise in the CX/CS space. Fast forward to today, in this week's episode we tackled a topic that we have not hit on before in any other episode of CXCP. The idea of building your partner experience (PX) & channel network to drive growth & customer satisfaction as you scale your business. Dave R Taylor, Chief Marketing Officer at Impartner Software joins us to talk through The Four CX Pillars: Team, Tools, Process & Feedback + talks about how his team at Impartner Software have gone about tackling the pillars as they've grown one of the world's fastest growing partner relationship manager (PRM) solutions. Huge thanks to Dave and Michael Draznin for making this episode a reality. Remember to make happiness a habit! #cx #customerexperience #business #podcast #strategicpartnerships