CXChronicles

?? The CX Virtual Summit lineup is here, and it's packed with game-changing insights! ??? At CXChronicles, we’re all about helping businesses scale and optimize their customer experience strategies—and this summit is bringing together some of the boldest voices in CX, Community, and Impact. ?? What’s in it for you? ? Actionable insights from top CX leaders ? Fresh perspectives on building engaged, lasting communities ? Game-changing strategies to drive real results in your CX operations If you’re serious about elevating your customer experience, this is where you need to be. ?? Don't miss your chance! Register now and get ready to be inspired: https://hubs.la/Q034TnW00 Featuring an all-star lineup: Liza Rodewald | Erica McMannes | Nate Brown | Theresa W. | Ejieme Eromosele | Dianna Bergman | R.J. Jenkins | Melissa Pollock | Lauren Inman-Semerau | Chuck Brousseau | Jennifer Martin | John McCahan | Adrian Brady-Cesana | Greg Avallone #CXSummit #InstantTeams #CXChronicles #CustomerExperience #CommunityDriven #ImpactfulLeadership

Hey Folks, I hope the week is cruising by smoothly for all of you! Wanted to shout out about some of the action happening at CXChronicles over the last couple of days. Checkout this CXC short-reel with Erica McMannes, Co-Founder & CXO at Instant Teams talking about what she's most excited about for the future of CX at Community Builders Week 2025 in Southern Pines, NC. Listen to this week's episode on your favorite podcast player or click the link below. https://lnkd.in/ghFhERDP Be on the look-out for clips from the event being posted with all of you throughout the week, updates to come! #cx #customerexperiece #militaryspouses #USA #podcast

Having a TIME at the Instant Teams Community Builders Week! Amazing CX conversation, fantastic company, and some “enthusiastic” golf. ?????? So fun hanging with my guy Adrian Brady-Cesana!

Just wrapped up an awesome, action-packed day with the Instant Teams crew in Southern Pines & Pinehurst, NC — filled with live podcast interviews, pickleball matches, a round of golf at Pinehurst Golf Club and now en route to dinner with this incredible crew. Huge thank you Erica McMannes and Liza Rodewald for inviting CXChronicles to be part of an amazing CX Summit 2025 and an additional thank you to Erica North, Jennifer Martin, Greg Avallone, Amy Price, MBA, Nate Brown & Chuck Brousseau for all of the customer focused business leader action went down this week. The future is extremely bright & promising for military families & spouses across our incredible nation ???? thanks to the work & mission that this team has embarked upon! PS — be on the look out for a bunch of super interesting IRL (in real life) content coming your way from todays live interviews! #cx #customerexperience #militaryspouses #podcast

Day 2 of the Instant Teams CX Virtual Summit 2025 is already underway folks! If you didn't have a chance to check out some of the action yesterday, it's not too late -- click the link below to join us for today's presentations. https://lnkd.in/gcs9grWg I'll be presenting "The 3 P's of Boutique BPOs" with Greg Avallone talking about all of the different ways your company can leverage boutique BPOs to help manage growth, peak seasons, & changing tides within your business when it comes to customer communications & activities. Finding the right strategic BPO partner can be a game changer for your business -- tune in shortly to find out more about the 3 P's -- precision, personalization & partnership. Huge thanks again to Liza Rodewald, Erica McMannes, Amy Price, MBA, Jennifer Martin & the hole crew at Instant Teams for allowing myself & CXChronicles to join the party in this year's CX Summit. See all of you folks shortly for our 2PM presentation! #cx #customersupport #bpo #podcast

???? What an incredible first day at the Instant Teams CX Virtual Summit 2025! We’ve come together with thought leaders, innovators, and change-makers to reshape the future of customer experience—while highlighting the powerful intersection of the military spouse experience and the CX industry. From breaking stereotypes to diving into workforce innovation and business strategy, debates over innate vs. trainable to the precision and personalization of CX services — today’s conversations also reinforced why military spouses are a competitive advantage in CX! But we’re just getting started! Join us for Day 2 tomorrow as we continue exploring growth strategies, talent solutions, and the impact of tapping into this incredible workforce. See you there! #CXInnovation #MilitarySpouseTalent Full agenda and registration here: https://lnkd.in/eMdSGibz

?? Calling All CX Executives, Industry Leaders and Innovators! Join us tomorrow for our Instant Teams CX Virtual Summit - where innovation meets implementation. This isn't just your average summit! Our carefully curated speaker lineup features trailblazers who are redefining customer experience through remote excellence. Don't miss this opportunity to be part of the conversation that's shaping the future of CX. ?? Check out the line up and register now: https://hubs.ly/Q037SXnm0 Rothy's | Quiq | CXC | AmplifAI | Columbia University | True Religion | Metric Sherpa #CustomerExperience #CXLeadership #VirtualSummit #NetworkingOpportunity #Innovation #CX #customersuccess #militarytalent #BPO #boutiqueBPO #empathy #solutions

Hey Folks, Another week in the books, I hope everyone had a great week! I'm super excited to let you all know that we posted another brand new episode of The CXChronicles Podcast #255 This week we had the pleasure of having Tim Houlne, CEO of Humach based in Frisco, TX on the podcast. Tim and his team at Humach combine the best of human & machine to create the best possible customer experience for their customers. Humach Services include?Live Agents?and offer virtual, on-premise or a combination of both. Humach will help you design a CX strategy to maximize results specific to your business goals. CXCP #255 Episode Highlights: 1.) How Humach has been leveraging AI in contact centers for the past decade 2.) Leveraging custom language models to build effective AI-powered solutions? 3.) Y-Combinator launched 90 digital voice companies in the last 18 months 4.) Baking employee feedback into the culture of your business to drive innovation 5.) Building and enriching relationships with your customers as you grow Huge thanks to Tim for coming on the show and sharing his story of how he and his team at Humach are tackling the Four CX Pillars: Team, Tools, Process & Feedback & growing a massive business along the way. Tune into your favorite podcast player to listen to this week's episode of CXCP or click the link below. https://lnkd.in/giaum3_D Lastly do us a favor and share this post with other customer focused professionals so they can listen and learn with CXChronicles & join the CX Nation, our community of customer focused business leaders. #CX #AI #Business #Podcast

Don't miss this CXWeekly update from CXChronicles - this week tees up how you can begin leveraging BPOs to improve your customer & employee experience as you scale and grow #CX operations! https://hubs.ly/Q036TyhJ0 ------------------------- If this is up your alley - be sure to join the full discussion at our InstantTeams CX Virtual Summit. Click here for full event details and registration: https://hubs.ly/Q036TrHc0 Adrian Brady-Cesana | Greg Avallone | Amy Price #cx #bpo #innovation #leadership #percision #partnerships

Don't miss this CXWeekly update from CXChronicles - this week a fun appetizer on how to begin leveraging BPOs to improve your customer & employee experience as you scale and grow #CX operations! https://lnkd.in/ezY3bXG5 ------------------------- If this is up your alley - be sure to join the full discussion at the CX Virtual Summit. Full event details and registration here: https://lnkd.in/eAja3Rhw