CX2 Labs

The future of product development lies in going beyond Customer Experience… ?? It’s going to really start coming down to Product Experience.

With Generative AI, especially when you can prompt, the user interface inherently becomes more experiential than ever. Products that encourage creativity, while keeping everything simple will cruise past competition. It’s about to be more than a user experience, but finding integrated ways to learn within something like a conversational interface which will make the experience an unforgettable one for the user. We’re about to enter a new era of onboarding, product education, and user experience as a whole. This is Product Experience ??

In today's rapidly evolving technological landscape, AI is transforming how businesses operate. A recent Forbes article by the Forbes Business Council emphasizes a critical leadership skill: continuously upskilling your team. The article highlights several reasons why up-skilling is paramount 1. AI Augmentation, Not Replacement. AI is here to empower your workforce, not replace it. By equipping your team with the skills to understand and collaborate with AI tools, you can unlock new levels of productivity and innovation. 2. The Human Edge Remains Vital: While AI excels at data analysis and automation, human creativity, empathy, and critical thinking are irreplaceable. Upskilling fosters these strengths, ensuring your team can leverage AI effectively while providing a human touch. 3. A Culture of Continuous Learning: The pace of technological change demands a growth mindset within your organization. Encouraging ongoing learning keeps your team adaptable and ensures they can embrace new AI advancements as they emerge. The article offers valuable advice for leaders on implementing upskilling initiatives, including: 1. Identify Skill Gaps: Assess your team's current skillset and the competencies required to thrive in the AI age. 2. Invest in Training Programs: Provide tailored training programs that bridge identified skill gaps. This could involve in-house training, online courses, or certifications. 3. Encourage Knowledge Sharing: Foster a collaborative environment where team members can learn from each other's experiences with AI tools. By prioritizing upskilling, you can empower your team to leverage AI's capabilities and propel your business forward in the age of artificial intelligence. CX2 Labs https://lnkd.in/gGeQsHBb

Just finished reading an enlightening article that sheds light on a new direction in AI, as proposed by Yann LeCun, Meta’s Chief AI Scientist. While generative AI has been instrumental in our progress so far, LeCun suggests a shift towards objective-driven AI. This approach could potentially lead to more targeted, efficient, and impactful AI solutions. Here are the positives of this shift: 1. Efficiency: Objective-driven AI can lead to more streamlined and effective solutions. 2. Innovation: This shift encourages us to think outside the box and innovate. 3. Adaptability: It reminds us of the importance of being flexible and adaptable in our AI strategies https://lnkd.in/gubzQ772

?? "Over half of HR professionals (53%) anticipate that the rise of automation will create new roles within their organizations in the near future, according to?new research?from SHL". In this recent article from Forbes, an important part of the Generative AI boom comes to the spotlight with the promise that AI will dominate careers, but not in a way that replaces jobs or people, but in a way that it will create more opportunity. Companies with this in mind will be the winners of this Generative AI era! https://lnkd.in/gvHjGtJ8

?? "Enterprises will use personalized GenAI skills development to drive $1 trillion in productivity gains by 2026" - from research by Dell Technologies Another insane statistic about the future of career development and the importance of integrating AI into the mix. Generative AI has turned the concept of learning AI/ML from something that only engineers can really dig into, to now having it be available to almost any role at a company. While the concepts are still fresh (and constantly changing) - the returns on upskilling will only drive an increase as companies move forward. https://lnkd.in/gSCy8f4z

"The threat landscape surrounding artificial intelligence (AI) is expanding at an alarming rate. Between January to February 2023, Darktrace researchers have observed a 135% increase in “novel social engineering” attacks, corresponding with the widespread adoption of ChatGPT”. Incredible stat pulled from research done by Jeremy Swenson, MSST, MBA ! A lot of other key points about the state of Cybersecurity and AI at the moment in the article below. Key trends that I would say are *essential* to know right now ??

?? "Over half of HR professionals (53%) anticipate that the rise of automation will create new roles within their organizations in the near future, according to?new research?from SHL". In this recent article from Forbes, an important part of the Generative AI boom comes to the spotlight with the promise that AI will dominate careers, but not in a way that replaces jobs or people, but in a way that it will create more opportunity. Companies with this in mind will be the winners of this Generative AI era! https://lnkd.in/gvHjGtJ8

?? "Enterprises will use personalized GenAI skills development to drive $1 trillion in productivity gains by 2026" - from research by Dell Technologies Another insane statistic about the future of career development and the importance of integrating AI into the mix. Generative AI has turned the concept of learning AI/ML from something that only engineers can really dig into, to now having it be available to almost any role at a company. While the concepts are still fresh (and constantly changing) - the returns on upskilling will only drive an increase as companies move forward. https://lnkd.in/gSCy8f4z

A recent article in the Harvard Business Review titled "Reskilling in the Age of AI" highlights the profound societal challenge of not just upskilling but reskilling millions of workers in the coming decades due to the rapid pace of technological change. The authors argue that companies have a critical role to play in addressing this challenge. They outline five paradigm shifts emerging in reskilling: 1. Reskilling is a strategic imperative. 2. It is the responsibility of every leader and manager. 3. It is a change-management initiative. 4. Employees want to reskill—when it makes sense. 5. It takes a village. As we navigate the rapidly evolving era of automation and AI, let's embrace these shifts and invest in large-scale reskilling programs. CX2 Labs https://lnkd.in/gS5NbbEk