CX Therapy

?? It is finally here! Today we unveil our latest episode of the CX Therapy with the amazing Sheila McGee-Smith. In this episode we talk about customer experience in the banking industry, we dive-deep into consumers habits and the differences that can be observed between generations as well as what it teaches us in terms of how we can interact with such customers. Don't miss it! https://lnkd.in/eC8TFAbG #customerexperience #CX #CXTherapy #podcast

?? LAST TEASER! ?? Only a few days left before we release a new episode of the CX Therapy with Sheila McGee-Smith to talk about customer experience in the banking industry. Sheila will help us uncover how each generation is consuming banking products and services in a different way and how it impacts the way we engage with customers. Stay tune and follow CX Therapy so you don't miss the episode next week! #CX #customerexperience #CXTherapy #banking Julien Max

?? SECOND TEASER! ?? We are about to release a fantastic interview with the one and only Sheila McGee-Smith! We'll dive into the differences in terms of customer habits and behavior between generations and how it impacts the way you look at CX. Stay tune and follow CX Therapy so you don't miss the episode once live! #CX #customerexperience #CXTherapy #banking Max Julien

?? WOOT WOOT! ?? Super excited to soon welcome the world famous analyst Sheila McGee-Smith on the CX Therapy couch! In this episode we'll talk about customer experience in banking. We'll talk about how this industry has been a pioneer when it comes to new technologies and how these technologies impact the way customers engage with their bank. Stay tune and follow CX Therapy so you don't miss the episode once live! #CX #customerexperience #CXTherapy #banking

?? New Episode! ?? Today, Julien and Max are thrilled to welcome Dan Miller from Opus Research to the CX Therapy couch! In today's episode, we talk about automation, self-service, lack of support and marketing promotions. Dan had to go on a pretty painful journey for something that was meant to be straightforward. Let's all learn from it! https://lnkd.in/ekQynhUn #CX #CustomerExperience #CXTherapy

?? Last teaser before the release of our latest episode with Dan Miller! The fast adoption of self service was one of the effects of the pandemic, and while it definitely had some benefits, it also created some complicated situations, especially when the roll out of those services didn't go well. Follow CX Therapy today to make sure you don't miss this new episode! #CX #customerservice #CXTherapy

?? Next week we will reveal our latest episode of the CX Therapy with Dan Miller! In that episode we will discuss the impact of marketing strategies on the customer experience and how what seemed to be a good idea could turn into a disaster because of a lack of strategy. Ever heard of the cobra effect? Follow CX Therapy today to make sure you don't miss this new episode! #CX #customerservice #CXTherapy

?? After a fantastic session with Christina McAllister last month, it is time for Max and Julien to invite Dan Miller to the CX Therapy couch! What will you learn from this episode? There might be a reason why people want to deal with people! Follow CX Therapy today to make sure you don't miss this new episode! #CX #customerservice #CXTherapy

It was such a blessing to interview Christina McAllister for Forrester the other day to hear her recent story in CX Therapy. If there is one thing to remember from this episode it is that being a CX professional doesn't protect you from bad customer experiences! Christina knows the processes, she's familiar with the platforms, she understands the logic behind every decision.... yet she suffers from the same painful experiences we all go through. In this episode, we talk about customer experience, delivery, tickets, bad processes and frustrated customers. Don't miss it! Julien Max #CXTherapy #CX #CustomerExperience

Have you watched our latest CX Therapy episode with Christina McAllister? She had another of these terrible experiences, and she's out for blood! How much does it cost a business to not have efficient customer service processes in place? Even if we are just talking about the cost of redundant messages, it has a huge impact on a company's success. If you haven't seen it yet, sit down wth Max and Julien for yet another episode of the #CXTherapy! #CX #CustomerExperience