The world’s leading CX management consultancy for professional services firms. We help organizations create human-centered change through CX management.
CX Pilots的外部链接
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
For our wonderful #accounting firm network, if you're involved in the accounting or business advisory fields and your role touches on #CX or client success, you’re in for a treat! This article offers valuable insights into how one firm we worked with truly excelled in their efforts.?Includes 15 bite-sized pro tips!
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
Next year, CX Pilots forecasts that 32% of US-based law firms are expected to underperform in client onboarding, potentially impacting the overall client experience. Access dozens of valuable insights by downloading the infographic, which includes numerous other CX perspectives for law firms. #ClientExperience #LawFirms #CXInsights #legal
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
Wondering how to factor Employee Experience in Hybrid working environments? We took some of our best research, leading practices, and professional ideas and put them into this article. #EmployeeExperience #HybridWork #Research #BestPractices #ProfessionalIdeas #Futureofwork
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
Our friends in Western NC are still facing a dire situation. The recent events have led to a disaster comparable to Katrina, compounded by the challenging terrain of the mountains and the hundreds of mudslides. Despite the ongoing relief efforts, there is still much unknown, with hundreds of families yet to be located. Attention is rightfully shifting to Milton, but let's not forget those in Western NC who are also in great need. The road to recovery for this region will be long and arduous. Our hearts go out to all those affected. #NaturalDisaster #WesternNC #ReliefEfforts
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
If you want to make CX successful in your company, listen to the team break CX Pilots' CXO success plan down in simple terms: https://lnkd.in/ezvDDiAp Download the 34-page book they're talking about, here: https://lnkd.in/eE5JAnuN
If you're interviewing for a job you want, ask this question:
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
I have hired hundreds of people over the years. During that time, I have been waiting for the best question I believe an interviewee can ask—or what I call the golden interview question to any hiring manager. Just this week, I saw that same question on Medium. "Let's assume you've hired me for this position. Three, six, nine, twelve months later, what has changed?"
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
The burning question on the minds of law firms based on our last 20 conversations: "How is AI influencing client experience strategies?" Dive into our latest article shedding light on this emerging topic. Stay ahead of the curve by subscribing to the CX Pilots newsletter. #CX #legal #AI
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
#Law firms are just beginning to embrace client experience management (CXM) to revolutionize client relationships. Discover key insights in this infographic: - Importance of legal client experience management - Benefits of investing in CX for law firms - Financial metrics impacted by CX - 10 common CX mistakes in law firms - The silent churn trend in the legal sector - Leading CX figures in law - Top strategies for enhancing CX: Consistency and Onboarding - CX Budget trends for the upcoming year - Trending CX initiatives in law firms Access the infographic for valuable insights! #ClientExperience #LegalIndustry #CXManagement
CX in the Accounting sector is a niche our founder is really passionate about. Check out his post.
CX Transformation Provocateur | Challenging Professional Services' Sacred Cows | 3.5X Client Growth Through Relationship Science
Calling all #accounting and #businessadvisory professionals! If you're looking to learn more about #CX, we've got you covered. Our team has worked with over 25 firms in this space and we've compiled our learnings to save you time and money. Check out our latest post to learn more: https://lnkd.in/efgbUZ-3
Is your firm talking about employee experience enough? There is an appreciable increase in employee engagement inquiries happening right now. We wrote our views on the subject. https://lnkd.in/eViZekKA