CX of M Radio

The Eighth Notch. Ever heard of it? I hadn’t either until I talked with my guest on the latest episode of the All Things Considered CX Podcast with Bob Azman. This is a great episode to end 2024! Conscious Consumerism. Eco-conscious consumers. Integrating sustainability into the core touchpoints of the customer journey. Imagine it – creating an end-to-end experience that includes a sustainable approach that is equally end-to-end. With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, Inc. (T8N), t8notch.com, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, product management and technology delivery, gained through roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups. Additionally, Robinson serves as an Independent Board member of Vista Outdoors, Inc. Brought to you by InnovativeCX , CX of M Radio, CX of M. Also available on YouTube. New podcast episodes will be released in January. Enjoy the holiday season!? #podcast #sustainability #cx #consumers Click here to listen: https://lnkd.in/g6Rjsdd

Episode 240 of The World of UX is available early! This week's Fireside Chat topic is job hopping. Check it out! https://lnkd.in/e9nqSjGE

Inspired by several recent discussions, I'm resharing Episode 212 of The World of UX, where I talked about "The Dysfunction, Inequitability, and Incivility of Today's UX Hiring Landscape." I have a history of demonstrating lots of foresight. Here's another of those examples. ;-) https://lnkd.in/exhSeBHv

Episode 239 of The World of UX is now available! In this segment of the Fireside Chat with guests Lou Susi and Astrid Chow, the trio takes time to address various aspects of UX education. Tune in to hear their hot takes. REMINDER: Video is available for this episode via select resources. https://lnkd.in/ds3PjWR6

For this episode of the All Things Considered CX Podcast with Bob Azman, I’m continuing our exploration of the effective utilization of AI in improving your organization’s customer experience. My guest is Andrew Carothers, CCXP. Andrew is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood!?A founding member of Cisco System’s CX function, he helped build the function with a focus on digital experience and partners. He’s a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics. Brought to you by InnovativeCX , CX of M Radio, CX of M. Also available on YouTube. #AI #cx #podcast Click here to access the podcast. https://lnkd.in/g6Rjsdd

Episode 238 of The World of UX is now available! In this special series of Fireside Chats, Darren welcomes UX veterans Lou Susi and Astrid Chow. To kick off this set of discussions, the trio spends time sharing hot takes about artificial intelligence as it pertains to the world of user experience. NOTE: Video is available on Spotify. https://lnkd.in/dYJq7EUa

Coming soon from The World of UX... Video podcast episodes!!! Here's a sneak peek. Thanks to Lou Susi, MFA, BA, ND ( AADHD, 2E, RI ) and Astrid Chow, MS MBA for helping me kick off this effort. #ux #uxpodcasts

Episode 237 of The World of UX is now available! In this potpourri segment, Darren addresses four topics: 1) Clarifying skill needs for those interested in UX freelancing or consulting; 2) an overlooked critical need for those building an in-house UX team; 3) identification and management of strawman discussions and 4) the need to view UX job postings with a critical eye. Enjoy! https://lnkd.in/eCidbh4B

Episode 236 of The World of UX is now available! This week, Darren continues coverage of unrealistic expectations that abound in the UX community. Topics of note this week include assumptions about one's Figma skills, the truth about specializations, misdirected networking efforts, and more. Check it out! https://lnkd.in/e6at7MMD

Resharing Episode 70 of The World of UX from 2021. The hottest segment of today's UX job market is that of UX research (UXR). While many are eager to get into the field, as with UX as a whole, many are over-focused on the work and are unaware of the associated nuances, putting them and their organizations at a disadvantage. In this episode, Darren provides a brief overview of UXR and shares info about several nuances that, if embraced, can help practitioners navigate their presence in this arena. https://lnkd.in/ea3Nhmda