CX Nexus Podcast

Don’t settle for broad-based marketing—transform your strategy into laser-focused ABM. ?? Join ZoomInfo experts Dani Wilson and Christopher Detzel for an exclusive session on mastering account targeting, multi-channel advertising, and seamless sales-marketing alignment using ZoomInfo’s powerful suite of tools. Register now! ?? bit.ly/42QURS7 #Webinar #ABM

We are very excited to announce our new Podcast called The Power of Connection. In each episode, I sit down with business and community leaders to talk about what it really takes to build communities that deliver value for organizations and for customers. In this first episode I speak with my friend Christopher Detzel. Chris shares his journey to becoming ZoomInfo’s community leader—how he got started, lessons learned, and his vision for the future. Chris has been a long-time leader in the online community market and shares some great insights from his experience. You can catch the full episode and subscribe:?https://lnkd.in/exZTnXcV

Smarter calls, faster prep, better results—ZoomInfo Copilot is here to transform your workflow.??? Join ZoomInfo's Clay Reynolds and Christopher Detzel on Jan 23rd at 10 am CT as they demonstrate Copilot—the ultimate AI-powered tool for smarter prospecting & engagement. What’s in it for you? ? Write AI-powered emails that drive conversions ? Run smarter sales calls with actionable insights ? Save hours with AI-powered meeting prep Don’t miss out—reserve your spot now! ?? bit.ly/4h4GqOm

?? The Power of Stepping Away from Your Desk Just released an episode of DFW Running Talk featuring my twin brother Buddy Detzel, a Licensed Professional Counselor, where we dive into something crucial for every professional: the importance of having an outlet beyond work. ?? Key Discussion Points: ? How physical activity impacts workplace mental resilience ? Building authentic connections outside your professional network ? Using exercise as a stress management tool ? The science behind movement and mental clarity ? Converting work pressure into productive energy As business leaders, we often focus on metrics, deadlines, and bottom lines. But my brother shared a compelling perspective: our most innovative thinking often happens when we step away from the spreadsheets and emails. Whether it's running (like us), yoga, cycling, or any physical activity - having that outlet isn't just about health. It's about being a better leader, manager, and colleague. "You got to regulate your nervous system," as Buddy puts it, "and exercising is a wonderful way to do that." In today's high-pressure business environment, this couldn't be more relevant. ?? Full episode link in comments. Would love to hear your thoughts: What's your go-to stress relief activity outside of work? #ProfessionalDevelopment #MentalHealth #WorkLifeBalance #LeadershipDevelopment #WellnessAtWork #BusinessGrowth

??♂? THE ELITE MINDSET: LESSONS FROM SUB-3 HOUR MARATHONERS Had the privilege of hosting two exceptional individuals on DFW Running Talk: Brent Woodle (2:28 marathoner) and Javier Trilla (2:50 marathoner). What struck me wasn't just their incredible athletic achievements, but how their approach to running mirrors their professional success. Key insights on excellence that translate across domains: 1. Consistency Over Motivation "It's an atomic habits thing," Brent explains about his 120-mile training weeks. "If you do something every day for a while, you'll get very good at that thing." Sound familiar, business leaders? 2. Data-Driven Performance Both runners meticulously track their training, nutrition, and recovery - the same analytical approach that drives business success. They understand that what gets measured gets managed. 3. Embracing Discomfort "Winter's the best training, but it is the hardest," says Javier. Elite performers don't wait for perfect conditions - they excel despite challenges. 4. Community Leadership From mentoring new runners to building training groups, they understand that lifting others helps everyone rise. True leadership isn't just about personal achievement. 5. Strategic Long-Term Planning Their marathon preparation mirrors project management - detailed planning, risk management, and execution strategies, all while maintaining flexibility. The parallels between athletic and professional excellence are clear: whether you're chasing a sub-3 hour marathon or leading a business transformation, success comes from consistent effort, strategic planning, and embracing challenges. Links to the podcast in the comments! #Leadership #Excellence #Performance #RunningCommunity #BusinessSuccess #ElitePerformance #PersonalDevelopment #community

Leadership Lessons From a Father's Tough Love One morning in Dallas, a teenage Dr. Logan Sherman, lay in bed, still wearing his Abercrombie shirt from the night before. He'd committed to running his first half marathon, but like many young athletes, he was trying to back out. His father came in three times: "45 minutes till we leave." "30 minutes to go." "15 minutes left." Finally, his father did something unexpected – he grabbed his son by the foot, pulled him out of bed, and delivered words that would shape Logan's entire approach to leadership: "I'm going to teach you a lesson. When you give somebody your word that you're going to do something and you're going to commit to it, you're going to do it." Angry and frustrated, Logan went to that race. But something remarkable happened. Running on pure emotion and determination, he found himself with the lead pack. By the finish line, he had won his first Dallas Half Marathon. Today, Logan Sherman isn't just a former Dallas Marathon champion – he's the Chairman of the Board for runDallas, leading an organization that brings together 30,000+ participants annually. With a lean team of just four people, they manage one of America's premier marathons while supporting Scottish Rite for Children. The lesson his father taught him that morning continues to guide his leadership philosophy: commitments matter, integrity is non-negotiable, and sometimes our greatest achievements come right after our moments of greatest resistance. As leaders, we all face mornings when we want to stay in bed. But it's what we do in those moments that defines our legacy. Listen to Logan's full journey on the latest DFW Running Talk podcast in the comments. What commitment are you honoring today that could lead to tomorrow's victory? #Leadership #BusinessLeadership #Integrity #PersonalDevelopment #RunningCommunity #DallasMarathon #ExecutiveLeadership #NonprofitLeadership

?? Excited to announce I'll be leading an exclusive workshop on "Building a Community Strategy with Business Outcomes" as part of the Workshops with Community Pros series! Thanks to Led by Community When: Dec 3rd, 2024 | 12 PM EDT / 5 PM GMT Are you ready to transform your community from a nice-to-have into a strategic business driver? Join me for an interactive session where I'll share battle-tested strategies from my experience at ZoomInfo on: → Aligning community initiatives with concrete business goals → Creating measurable impact through community programs → Developing strategies that resonate with both members and stakeholders This hands-on workshop is designed for community professionals who are serious about driving real business value through their community efforts. We'll move beyond theory to explore practical, implementable strategies that deliver results. Premium members only - secure your spot in the members area! Link in the comments: #CommunityStrategy #CommunityBuilding #BusinessGrowth #ProfessionalDevelopment #Workshop

?? AI Unifying the Digital Landscape Unlocking Customer Support Exciting insights from our recent SaugaTalks episode with Christopher Detzel on how AI is reshaping companies' digital landscape, covering communities, support centers, training hubs, and more. ?? AI provides a holistic view of customer behavior across different digital systems, enabling predictive analysis for customer churn, upsell opportunities, and renewals! ?? Grazitti is leading the way by integrating AI into communities and self-help systems, leveraging data from all touchpoints to unravel crucial customer insights, from identifying churn signals to purchase triggers. AI goes beyond chatbots, offering profound insights that empower businesses to deeply understand customers and drive informed decisions. The future of customer engagement is here, and it's powered by AI. Join the conversation on how AI can streamline your digital landscape and deliver actionable insights! #SaugaTalks #AI #CustomerEngagement #DigitalTransformation #PredictiveAnalytics

?? The Shift to User-Generated Content: Google’s Focus on Authenticity ?? In today’s digital landscape, Google is shifting its priorities toward user-generated content. ?? Instead of purely ranking AI-generated blogs and generic content, search engines now favor what real users say in communities and forums. This is a powerful shift that emphasizes authenticity over automation. As Christopher Detzel points out in recent?SaugaTalks, this trend is crucial because it highlights that AI isn’t replacing humans;?our roles are evolving. The future isn’t about AI taking over but adapting and adjusting to new ways of creating value. ?? Why This Matters for Businesses: - Community voices will play a more significant role in content strategy. - Human input will remain essential for engaging and high-ranking content. - AI can still support the process, but user-driven insights will lead the way. At SaugaTalks, we believe in embracing these changes and leveraging human creativity and AI capabilities to thrive. Let’s discuss how this shift impacts your strategy and what steps you can take to stay ahead. ??? #SaugaTalks #UserGeneratedContent #AI #DigitalMarketing #ContentStrategy #SEO #DigitalTransformation

When you're working with the web of responsibilities, mediums, and groups that make up an entire customer community, it can feel a little daunting to know how to prove the ROI of the community itself. ?? With so many things to juggle, where do you begin? ?? This is something Christopher Detzel, Senior Community Manager at ZoomInfo has faced before. ?? In this edition of CLA Insights, he takes us through how he navigated and used specific data collections to prove the ROI of his community. ??