Customertimes

"AI implementation requires a comprehensive change management approach," emphasizes Kathy Henrich, CEO of MKE Tech Hub Coalition and a speaker at Innovation Day Milwaukee.? She underscores the importance of employee engagement in AI adoption:? "It's not just about teaching keystrokes. People need to understand the 'why' and 'how' AI benefits the organization. Successful AI implementation engages the heart, head, and hands of employees. Without addressing all three aspects, organizations risk falling short in their AI initiatives." Photos/Videos from Frank Carmona Ramírez

Exciting news! Customertimes is proud to sponsor Propulsion 2025 in Chicago on May 20-22! This 3-day event is perfect for manufacturing leaders eager to tackle today’s challenges. ? We will?showcase our expertise in solutions such as AI-powered Smart CPQ, advanced sales automation, and predictive maintenance - helping businesses streamline operations and grow faster. ? Want to dive deeper? Connect with?Dominic Starr?ahead of the conference! With decades of tech sales experience, he can share valuable insights on overcoming operational burdens. ? Don’t forget to use our discount code?CTPRO2025?for a special rate on your conference pass! ? Let’s meet at Propulsion 2025 and discuss the future of manufacturing! ? Event details:?https://lnkd.in/gF7QsH9R ? #Propulsion2025?#ManufacturingInnovation?#SmartCPQ?#Customertimes?#TechInManufacturing

LLMs vs SLMs: which one to choose? Entrepreneurs are always tempted to aim for the most powerful AI model. But they are missing out, that perhaps choosing something lighter weight that is more accessible and cost-efficient will meet their needs and save their resources. Atalia Horenshtien, our Head of AI practice for North America, shared with Information Week, how to choose the right AI model for your company: ??“Small Language Models (SLMs) and Large Language Models (LLMs) are both AI-based models, but they serve different purposes. SLMs are compact models, efficient, and tailored for specific tasks and domains. LLMs are massive models that require significant resources. They shine in more complex scenarios and fit general and versatile cases. Some popular SLMs include Mistral 7B, LLaMa 3, Phi 3, and Gemma, while top LLMs are GPT-4, Claud 3.5, Falcon, Gemini, and Command R. How do you choose? Go with SLMs when you need speed, cost efficiency, or a specific task. Go with LLMs when tasks demand depth, high accuracy, nuance, or cross-domain knowledge. Working with different industries, here are some examples we see: ??In manufacturing, SLMs can predict equipment failures, while LLMs provide real-time insights from IoT data. ??In retail, SLMs personalize recommendations; LLMs power virtual shopping assistants. ??In healthcare, SLMs classify records, while LLMs summarize medical research for clinicians. Both families of models are great, but the right choice depends on your goals, resources, and the complexity of your challenges. “ ??Read full article by the link: https://lnkd.in/ePS8RdFA

The CPG industry is evolving rapidly, and to stay ahead, brands need seamless, intelligent solutions that connect the dots between negotiation, promotions, and retail execution. That’s why we’re excited to join forces with ULiT to offer an end-to-end solution that transforms how brands manage trade promotions and execute in-store strategies. ? What to expect at CPG Innovation Club Paris 2025: ?? How AI is redefining retail execution? ?? Automation strategies for CPG success? ?? Expert insights from industry leaders ? ??Hilton Paris Opera | April 8, 2025 ???Secure your spot now. See you in Paris! https://lnkd.in/de3t6XrQ

Automated assistance transforms e-commerce by tackling the most significant CX challenges with AI and personalization. Our very own Ken Tantsura, Head of Innovations for Customertimes shares five game-changing strategies to address the central CX struggles using modern technologies: ??Reduce churn with predictive analytics: Did you know that up to 70-80% of your customers may not return? Predictive AI can help save them by approaching them with relevant offers and seducing them to stay. It analyzes consumers’ purchasing behavior and interaction data to identify dissatisfied customers before they leave the company, giving you time for action. ??Boost conversions via dynamic content personalization: Imagine that your website can change its design and content according to the visitor's preferences. This targeted approach can easily outperform the average conversion rates of e-commerce sites, approximately 2.5%. ??Enhance satisfaction with AI-powered support: Day or night, most consumers expect a response to questions or queries within an hour. If you miss the deadline, you’ll likely lose the sale. Here, AI-powered chatbots step in, offering 24/7 support and helping to address clients' inquiries instantly. ??Personalise loyalty programs for more profound engagement: Traditional loyalty programs lack personalization, and if they’re not engaging, what’s the point? To fulfill their intended purpose - encouraging shoppers to return and spend - they need to leverage data such as purchase history, browsing behavior, and demographic information to offer each customer tailored rewards and incentives they care to receive. What’s your approach - how are you harnessing AI to revolutionize customer interactions in your business? Read the full article at Adrian Swinscoe's blog: https://lnkd.in/gQ4b_pZm

We’re thrilled to once again partner with?EasyPicky at CPG Innovation Club Paris 2025. This collaboration reflects our shared vision for the future of CPG, where automation, real-time data, and AI-driven insights transform brand operations. ? At CPG Innovation Club Paris 2025, you’ll get an exclusive look at: ?? How AI is redefining retail execution? ?? Automation strategies for CPG success? ?? Expert insights from industry leaders ? Date: April 8, 2025 Location: Hilton Paris Opera, 108 Rue Saint Lazare ? Seats are limited. Don't miss this opportunity to connect and learn! https://lnkd.in/de3t6XrQ

?? Hello from Brazil! We’re continuing our CTzens journey – meet Brenda Garcia, our TA Specialist based in Rio! ???? Brenda joined Customertimes 2.5 years ago, right as our presence in LATAM was growing and the team was expanding. Now, she’s searching for top talent across the Americas to join our projects ?? ?? Read her story to discover what she loves most about working at Customertimes and what drives her outside of work! ? Join our team and become a CTzen! Explore our career opportunities: ?? https://lnkd.in/dm-8bNqm #customertimes #CTzens #team #itcareer

We’re thrilled to host CPG Innovation Club Paris 2025?with our partners?EasyPicky?and?ULiT?at the iconic Hilton Paris Opera, a venue that embodies heritage, sophistication, and modern excellence. Set in a stunning 19th-century building in the heart of Paris, this venue will provide the perfect setting for CPG leaders to connect, exchange transformative ideas, and explore the future of AI, automation, and retail execution. Because the right setting fuels the right discussions. Looking forward to welcoming you to this extraordinary space! ?? Hilton Paris Opera | April 8, 2025 ?? Secure your spot now: https://lnkd.in/de3t6XrQ #CPG #Innovation #Customertimes

We’re thrilled to announce that we’re organizing a CPG Innovation Club in Paris. At Customertimes, we understand that the CPG industry is at a turning point, and innovation is no longer optional - it’s essential. Join us and our partners EasyPicky and ULiT at CPG Innovation Club Paris 2025, where industry leaders will share strategies on AI-powered retail execution, intelligent promo management, CRM rollouts, and automation. ? Hear from top brands like Pernod Ricard, Coca-Cola HBC ? Network with decision-makers shaping the future of CPG ? Discover how AI, automation, and data-driven strategies are revolutionizing the industry ?? Date: April 8, 2025 ?? Location: Hilton Paris Opera Seats are limited. Don't miss this opportunity to connect and learn. RSVP here to secure your spot. ?? https://lnkd.in/dSgNBETd

Check out the highlights from our?Innovation Day Milwaukee: AI in Manufacturing! ? A few takeaways from the discussions: The AI adoption curve is steeper than ever. What used to take?40 years to transform an industry is now happening?four times faster. Keeping up isn’t an option—it’s a necessity. Manufacturing needs more than AI pilots—it needs full-scale integration. AI tools are being embedded into everything from?supply chains to compliance workflows, but the real challenge is ensuring they?optimize entire processes, not just isolated tasks. Regulation and innovation must move together. AI is streamlining regulatory filings that used to take?months down to weeks, proving that compliance doesn’t have to slow progress. ? Huge thanks to our impactful speakers: Tim Dickson, Charlie Manson, Mykhailo Maksymenko, David Manske, Kathy Henrich, Sven Krause, Daniel Kornev, and Atalia Horenshtien. ? And a special shoutout to Leroy Butler for his inspiring words on leadership, resilience, and teamwork—so relevant in this era of rapid change! ? Thank you to everyone who attended and contributed to the conversation. And a special thank you to the City of Milwaukee for the warm welcome! ? Let's keep the momentum going! #Milwaukee?#Wisconsin?#customertimes Photos/Videos from Frank Carmona Ramírez