Customer Success Network

French Riviera Cafe Alert ?? Customer Success Network is excited to host it's first Customer Success Network Café on the French Riviera for 2025! ??. If you're in or around the French Riviera and want to connect with others who are passionate about trends tech and perspective for Customer Success in? 2025 then join us on March 13 for a dynamic session? ?? ?? Topic: Trends and Perspectives for Customer Success in 2025 ?? Date: Thursday, 13 March ?? Time: 18:30 - 20:00 ?? Location: Moxy Hotel, Sophia Antipolis - France A big thank you to Moxy Hotels for hosting us! Entry is free but seats are limited so do register here -> ?? https://lnkd.in/duCH9vRs Our Cafe lead- Sebastien Brun will be hosting this amazing session. Don’t forget to register for the free event and help us uplift the Customer Success community in France ?? Thanks to the Customer Success Network team and? to the team supporting from the backend- ?Shalini Arya Ezra Zimbler Colin Burke ? Marie OLIVIER Julia Brossier, Cécile Lavigne, Claire Anastasie, Olivier Ferrand, Luigi Gentile, Olivia Bret, Thierry Baldantoni, Lo?c MUGUET, Paula Beltran Angarita, Sandra Tinel, Dora Dalli, Céline Crevoisier, Matthéo Vasseur, Rym Ayed #csncafe? #CSNFrance #customersuccessnetwork #networking #customersuccess? #SophiaAntipolis #FrenchRiviera

?? How should Customer Success evolve in 2025? ?? With B2B SaaS shifting rapidly, the role of Customer Success is under the microscope. Is CS still a critical function, or does it need a radical rethink? On the latest episode of Churn It Down, we sat down with Dave J., a SaaS veteran and thought leader, to explore the future of CS, AI’s impact, and what CS leaders must prioritize moving forward. ?? Key takeaways from this episode: ? CS teams must deliver measurable business impact—activities alone won’t cut it. ? AI will transform CS workflows only if data quality is there. ? B2B business models are evolving, but one thing remains unchanged—customer value is at the core of every successful company. ? CS must move beyond its current role—it’s time to think about strategic capabilities, not just departments. This is a must-listen episode for anyone navigating CS in today’s SaaS landscape. Catch the full episode in the comments! ???? #CustomerSuccess #B2BSaaS #AI #Leadership #Podcast #CustomerGrowth

We're starting a new series of CSN newsletter teasers on Linkedin ?? Here's a glimpse of January's 2025 highlight ?? ?? We’re thrilled to kick off 2025 with exciting updates about our Cafes, Podcast, and TheCustomerConference London—all aimed at empowering and connecting our amazing community. ??This year, we’re building even more value for our community with two key initiatives: 1?? Revamped Community Platform – A new online space to connect, share resources, and stay informed about key events. 2?? The?Customer?Conference Dublin – Our annual CS event returns, better than ever! ??Podcast- Churn Fighters: Listen & Learn ?? CS 5.0: The Era of AI Is Here ?? 2025 will be the year AI shifts from a nice-to-have to a powerful driver of efficiency and impact in Customer Success hosted by Ricky Patel https://lnkd.in/gjgK7AV2 ??TCC- Europe 2025 We have wrapped up THE CUSTOMER CONFERENCE - EUROPE 2025 on 30 January 2025 with hundreds of CS innovation experts from 16 countries across EMEA and the USA gathered for an unforgettable event! ??Volunteer Spotlight- This month, we’d like to highlight?Shalini Arya,?who has been instrumental in strengthening our digital footprint. We're so grateful for her working on strategies and building the social community to grow stronger day by day! If you want to receive the monthly newsletter in your inbox, email us at?[email protected] #csn #csnNewsletter #community #CustomerSuccess #ShaliniArya_

Munich Cafe Alert ?? Customer Success Network ???? ?????????????? ???? ???????????????? ?????? ???????????? ?????? ???????? ???????????? ???? ???????????? ???? ???????????????? 13th Feb 2025 at Tanso If you're in or around Munich and want to connect with others who are equally passionate about Customer Success, tech, and AI, then do join us! Our cafe leads - Ashwin Richard and Alexander Schober on the topic- ?????????????????? ?????????????? ?????? ?????? ???? (Speaker / Panel announcement coming soon!) ??Tanso Office ??Thu 13 Feb 2025,? 18:30 - 21:30 Entry is free but seats are limited so do register here -> https://lnkd.in/gWfcGCyn So grateful to Franziska Appelmann for leading & Tanso for hosting us at their beautiful offices and sponsoring the food and drinks! Gear up folks from the CS community within Munich’s ecosystem to elevate your Customer Success strategy to the next level! ?? Thanks to the Customer Success Network team and the team supporting from the backend- ?Shalini Arya Ezra Zimbler Colin Burke #csncafe? #CSNMunich? #customersuccessnetwork #networking #customersuccess?

The Customer Success Network community continues to thrive ?? Let’s keep the conversation flowing - thanks Ed Sowden for your continued dedication to your peers ??????

?? In Case You Missed It! ?? The next era of Customer Success is here: CS 5.0 – The Era of AI ??? If you haven’t tuned into our latest episode of Churn it Down, now’s the time! We sat down with Dave Blake, founder of ClientSuccess and the brilliant mind behind the CS 5.0 framework, to discuss how AI is transforming the CS industry. Here’s what you’ll learn: ?? How Customer Success has evolved and why CS 5.0 is the next critical step ?? How to leverage AI to enhance human strengths like EQ and IQ for greater impact ?? Why CS leaders must step up as strategic business leaders in today’s fast-changing market 2025 is all about embracing AI to work smarter, not harder—and this episode is your roadmap. ?? Don’t miss out—link in the comments below! #CustomerSuccess #CS50 #AIinCS #Leadership #CustomerSuccessNetwork #ChurnItDown

Only 10 days left! ?? We can’t wait to reveal an exciting new track at The Customer Conference EUROPE 2025, focused on Professional Services & Customer Support! ?? PANEL DISCUSSION: "Beyond Automation: The Next Frontier of AI in Customer Experience" moderated by Neelu Shaikh, Founder & CEO at HumanFirstAICX ???? SESSION: "The Realities of Proactive Enablement: Honest Insights, Hard Truths, and Practical Tips" by Mollie Luckhurst, Global Director of CS Programs at Staffbase ????SESSION: "How AI is transforming the Customer Support role" by Declan I. VP of Customer Support at Intercom ????SESSION: "How Support and Escalation Work Together to Benefit the Customer" by Dani Schuchman, Group Manager, Escalation Management & James Woolman, Group Manager of EMEA Support at Atlassian ??PANEL DISCUSSION: "How to Sell the Value of Professional Services to Every Stakeholder - From Your Customers to Your Board" moderated by Morika Georgieva, Global Director, Customer Success at Permutive ????SESSION: "Innovating Professional Services Offerings to Drive Customer Success" by Phil Davitt, SVP Global Professional Services at Eptura ????SESSION: "Professional Services in the AI Age" by Greg Liggett, Head of Professional Services, EMEA at Asana We’re inviting?experts, thought leaders, and innovators?in Professional Services and Customer Support to join the conversation. Don’t miss your chance to share your insights, learn from peers, and make connections that elevate your strategies. Register TODAY! Don't forget to use access code: TCCNEWTRACK to get a special discount for Professional Services, CX & Customer Support experts! #TCC #networking #CSM

?? CS 5.0: The Era of AI Is Here ?? 2025 will be the year AI shifts from a nice-to-have to a powerful driver of efficiency and impact in Customer Success. AI will be deeply integrated into CS workflows—cutting out busy work and enabling teams to focus on delivering real value to customers and the business. To kick off Season 2 of Churn it Down, we sat down with Dave Blake, founder of ClientSuccess and one of the most respected voices in our industry, to talk about his vision for CS 5.0 and how AI is reshaping Customer Success. In this episode, we explore: ?? The evolution of Customer Success and the shift into the CS 5.0 era ?? How an AI-First CS approach amplifies human strengths like EQ and IQ ?? Why CS leaders must think bigger and drive strategic business impact ?? Link to the full episode is in the comments below! ?? #CustomerSuccess #CS50 #AIinCS #Leadership #CustomerSuccessNetwork #ChurnItDown

Birmingham Cafe Alert ?? Customer Success Network is hosting the first Cafe on the 23rd of January in Birmingham, ?? Our cafe lead -Helen Baldwin will host the session with our guest speaker Bharat Kumar MBA, MSc who brings decades of experience managing teams and driving retention at high-growth companies. This roundtable conversation on Renewals - Securing More Revenue in 2025 will focus on practical approaches you can implement in your organizations. ?? Google Meet ?? Thu, 23rd January 2025 2:00 PM - 3:00 PM UK time Entry is free but seats are limited so do register here ?? https://lnkd.in/gRJVVqHE Gear up folks from the CS community and let us take our Customer Success strategy to the next level! ?? Register Now For the free event and join the CS fun ?? Thanks to the Customer Success Network team and the team supporting from the backend- Shalini Arya Ezra Zimbler Colin Burke #csncafe #customersuccessnetwork #networking #customersuccess #BirminghamCafe2025

?? On January 30, attend The Customer Conference EUROPE 2025 to join 5 Workshops and Masterclasses by leading industry experts! WORKSHOP ?? "Developing Entrepreneurial Mindset as a CSM" by Marija Skobe-Pilley, Director at Fractional SaaS & Founder of Women in Customer Success This workshop aims to empower Customer Success Managers (CSMs) with tactics for developing an entrepreneurial mindset: we’ll explore why it is necessary to think as an entrepreneur while managing your book of business; how entrepreneurial (revenue-driving) skills will help you identify commercial opportunities and drive revenue for your company MASTERCLASS: ??? "3 Step Formula on How to Show Value to Your Customers & Increase Revenue by Anika Zubair, Head of Customer Success at @Griffin In this session, you’ll discover a practical, 3-step formula to help you consistently demonstrate value to your customers while driving revenue growth. Learn how to shift conversations from problem-solving to outcome-focused discussions, enabling you to position your solution as an essential partner in their success. WORKSHOP?? Enhancing the SaaS Customer Journey with AI: Practical Strategies for Success by Emilia D'Anzica, MBA, PMP Danzica, CEO at @Growth Moleculs and Annie Stefano, M.Ed. ????, Head of Education & Enablement at Growth Molecules In this interactive workshop, we will explore AI's transformative role in elevating the customer experience across the SaaS journey. Emilia will guide participants through key touchpoints where AI-driven insights can drive greater customer engagement and retention. Attendees will learn and feel empowered by AI's practical applications to optimize onboarding, product adoption, and support. WORKSHOP ?? "How to Charge for CS So Your Customers Will Want to Buy In" by JanYoungCX Founder of StepUpXchange This workshop will guide CS leaders and CSMs through the key steps to get it right: understanding the pros and cons your board and executive leadership weigh when charging for CS, developing a CS product that customers truly value, positioning and pricing it effectively, enabling CSMs to "sell in" and roll it out successfully, tracking and analyzing its performance, and communicating its success to your board. WORKSHOP?? "Expanding Your Remit and Growing Account Value through Customer Advocacy" by Liz Richardson, Chief Revenue Officer & Deena Zenyk, Chief Customer Officer at Captivate Collective In this interactive workshop, you’ll explore advocacy methodology and tactical strategies to help customer success leaders and practitioners discover, nurture, and activate customers. Together we’ll explore modern practices and real-world examples for seamlessly integrating advocacy into key touchpoints like onboarding, product adoption, troubleshooting, and customer events. Register TODAY! Make sure you use your CSN access code to unlock the special discount: TCC4CSN ?? https://lnkd.in/dwjUzpxT #TCC #CSN #networking