Customer Success Collective

Got plans on November 12? Join Matt Strait, Customer Success Manager at Stripe, for an exclusive, one-day live training session in customer success, starting at 9am PST. Expect: ???? Expert-led sessions on customer feedback, retention, churn, and metrics. ?? CPD-accredited certification. ?? OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. ?? Networking opportunities with like-minded peers. And here’s the best part: you can save $300 by enrolling now at the special introductory price of just $999. This offer includes both live training and OnDemand access, making it an unbeatable deal compared to the OnDemand version alone. Be quick, as there's less than three weeks to secure your spot. https://lnkd.in/eKtRkEQN #CustomerSuccess #Networking #ProfessionalDevelopment

The highly anticipated CCO Summit London, on December 4 is right around the corner. ? It's your ultimate destination for unlocking a survival kit packed with essential tools for thriving in the customer landscape. Connect with 75+ fellow CCOs, and gain valuable insights from industry experts at major brands like Zappi, Totango, Taimi, and others. Limited spaces are available, so apply for your spot to craft the ultimate toolbox for your customer strategies.. Apply for your complimentary pass, and we'll notify you if you’ve been accepted to this exclusive leadership event. Request your pass: https://lnkd.in/ejDQtTxE

"Introduce a little anarchy. Upset the established order, and everything becomes chaos." ?? Well, while we’re not working with *quite* the same stakes as upsetting the order of Gotham City, truer words have never been said about the potential risks of mergers and acquisitions. Done wrong, and the nerves will take over. But if you spend every moment panicking about M&A, you might just miss the wealth of opportunities they also bring to the table.?? In this edition of CSC Insights, Andreja Mrzel, Director of Digital Customer Success at BlackLine takes us through her guide to successfully handle mergers and acquisitions to ensure customer success not only remains secure but also thrives.???

So you're the driving force behind customer success – but is your paycheck truly reflecting your hard work? ?? Well, it's time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. The Customer Success Salary Report 2024 is finally here! ?? https://lnkd.in/eMa_KT67 We tapped into the minds of hundreds of CS professionals of all seniority levels from across the globe to find out: a) How much they’re being compensated, and? b) How they *feel* about their salaries. This report is your ultimate soundboard to understand how customer success salaries have changed over the last 12 months, and what this means for the field. But how should you use our report? 1. Download your copy using this link: https://lnkd.in/eMa_KT67 2. Find how much you should be being paid. 3. Benchmark your salary against your peers. 4. Use these stats to negotiate your next pay rise. In the meantime, here’s a sneak preview of the good stuff we unraveled. ??? #CustomerSuccess

Ever felt like you’re swimming in a sea of customer data, unsure of what really matters? Imagine turning that chaos into a clear, actionable roadmap that guides every customer interaction. What if you could see the story behind the numbers - unlocking insights that drive engagement, reduce churn, and build lasting customer loyalty? Welcome to the world where metrics aren’t just numbers - they’re the key to your success. Ready to decode the mysteries of customer behavior? Start connecting the dots with Customer Success Metrics Certified. ? https://lnkd.in/dHwj7juh #CustomerSuccess #DataDriven #UnlockInsights #CustomerEngagement #CSMetrics

As a CS professional, you know alignment is everything. ?? So how can you solve misalignment issues within your teams and ensure you maximize post-sale revenue growth? By grabbing our latest report, courtesy of OpenText - your ultimate guide to breaking down silos and driving measurable outcomes. ?? Learn how to: ? Align CS and customer marketing for seamless collaboration. ? Maximize revenue impact with cross-functional strategies. ? Build stronger customer relationships through teamwork. This isn’t just theory - it's real-world insights from leaders who’ve done it. Download the report today.?? https://lnkd.in/dKh69VWR #customersuccess

The One where Customer Success Collective returns to New York. ?????? We’ve done what we do best, and we’ve made 2025 bigger, better, and more impactful for your career than ever before. Prepare to absorb secrets to success from senior customer leaders at LinkedIn, Cisco, Statista, Business Insider and many more, on pressing topics like elevating CX with AI, aligning sales and CS, and crafting career triumphs. With a mixture of keynotes, roundtable discussions, and workshops, you’re all set to cover absolutely everything, any way you learn best. Plus, amongst all of the above, you’ll have access to dedicated, interactive networking opportunities, so you can build brand new valuable connections with 150+ peers, and accelerate your career. It’s like Disneyland for customer pros. ?? ?? Customer Success Summit ?? March 11 & 12 ?? Give yourself a head start for 2025, and secure your ticket before January 17 to enjoy $300 off. ?? Grab your brochure: https://lnkd.in/dd3HA36C

Got plans on December 3? Join Emily Fetherston, Enterprise Customer Success Manager at Veeam Software, for an exclusive, one-day live training session in customer success, starting at 9am GMT. Expect: ???? Expert-led sessions on customer feedback, retention, churn, and metrics. ?? CPD-accredited certification. ?? OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. ?? Networking opportunities with like-minded peers. And here’s the best part: you can save $300 by enrolling now at the special introductory price of just $999. This offer includes both live training and OnDemand access, making it an unbeatable deal compared to the OnDemand version alone. Be quick, as there's less than three weeks to secure your spot. https://lnkd.in/eKtRkEQN #CustomerSuccess #Networking #ProfessionalDevelopment

Is there an extraordinary individual whose dedication and brilliance has transformed your workplace this year? Whether it's a colleague who consistently goes above and beyond, a visionary manager driving innovation, or even your own remarkable journey of achievement, now's the moment to celebrate excellence. Their extraordinary talent knows no bounds –?a visionary whose 2024 achievements are just a preview of the groundbreaking transformations they'll unleash in 2025. All you need to do is: 1. Visit this link: https://lnkd.in/dDRdCnMk 2. Fill out the simple nomination form 3. Share your nominee's impact on customer success It really is *that* simple. Nominate your standout performer for CSC's Ones to Watch in 2025. #CustomerSuccess

Welcome to The CX & Success Happy Hour ?? Join Customer Success Collective and our hosts?Kimberly Ayala?and?Raymond O.?for an exciting new series where we explore the dynamic world of?customer experience?and?customer success! In each episode, we bring together today's visionaries to share their challenges, victories, and strategies for building strong, meaningful customer relationships. Get ready for actionable insights and inspiring stories to elevate your customer engagement game. First Up: The Art of AI in Customer Experience and Feedback In our inaugural episode, our guest speakers?Shilpi Sharma?and?Péroline Moran?will share their insights on leveraging AI to enhance customer experience and feedback. Discover how AI is reshaping CX, creating more personalized experiences, and transforming feedback loops for greater impact. Register here: https://lnkd.in/eWcbadfJ Don’t miss this opportunity to connect, learn, and take your customer engagement to the next level. Grab your seat now! ?When and where ?? ?? Date: December 10, 2024 ? Time: 11:30am ET | 4:30pm GMT ?? Where: Online #customersuccess #customerexperience #customersuccesscollective