Customer Success Collective

?? BREAKING: Your career glow-up starts now. ?? Black Friday’s not just for gadgets – it’s for game-changing growth. Save up to 15% on: ??? Summit tickets – Rub elbows with the pros? ?? Certifications – Unlock next-level skills? ?? Membership plans – Your ultimate career toolkit This is the best offer you’ll see all year, so let your L&D budget work smarter, not harder. ?? https://lnkd.in/db9MkPfA #BlackFriday #ProfessionalGrowth #CareerDevelopment

Get the inside scoop on what’s hot in this edition of Customer Success Insights. ?? Click through and hear from experts including Nils Vinje and Monica Flaherty! ?? We also want to hear from YOU! Tell us your top influencers to follow and podcast recommendations.?And don't forget about our Black Friday deals! #csc #customer #success #innovation

Washington - we're bringing three powerful Summits to you, this January 30. ?? Customer Success Summit ??Speakers from Docusign, Eventbrite, Salesforce ?? Product-Led Summit ??Speakers from Microsoft, Slack, Oracle, Collibra ?? Product Marketing Summit ??Speakers from Guidewire Software, Freshworks, Deloitte Learn from the best and brightest in the field, gain actionable insights and real solutions to your pain points. Your chance to save $200 in our early-bird period closes midnight, December 13. ? Who’s joining us in D.C.? Customer Success Collective Product-Led Alliance Product Marketing Alliance Find out more in the comments. ??

The CX & Success Happy Hour is only two weeks away! Join hosts Kimberly Ayala and Raymond O. for an exciting new series that dives into the dynamic world of customer experience and customer success. First episode spotlight ??? The art of AI in customer experience and feedback Our inaugural episode features guest speakers Shilpi Sharma and Péroline Moran, who will explore how AI is transforming CX. From creating more personalized experiences to revolutionizing feedback loops, they’ll share strategies that are shaping the future of customer engagement. Details: ?? Date: December 10, 2024 ? Time: 11:30 AM ET | 4:30 PM GMT ?? Where: Online Swipe left to learn more about our amazing hosts and guest speakers ?? You can also read more about them and register for the event here: https://lnkd.in/eWcbadfJ Don't miss this opportunity to connect, learn, and take your CX to the next level! #customersuccess #customerexperience #customersuccesscollective #panel

Your calendar is packed, your inbox is overflowing, and the pressure to drive results has never been higher. Sound familiar? For CS leaders, the role is as demanding as it is rewarding. But what if you didn’t have to navigate the complexity alone? What if you had instant access to frameworks that cut through the noise, reports that keep you ahead of trends, and a community of seasoned leaders who’ve been there, done that, and can help you tackle your biggest challenges? Exec+ isn’t just a membership – it’s your executive toolkit. From exclusive workshops that refine your leadership strategy to networking events with the brightest in the business, this is where CS leaders elevate their impact. Ready to lead with confidence and turn challenges into success stories? Join Exec+ today and make it happen. P.S. Join Exec+ now, and you’ll gain complimentary access to our Leadership Accelerator Program starting February 25, 2025. Don’t miss this opportunity to sharpen your skills and connect with a cohort of top-tier CS professionals. Tell me more: https://lnkd.in/dBZTFrMS #CustomerSuccess #LeadershipDevelopment #Leadership #CareerGrowth #ProfessionalDevelopment

?? Hey, quick question: Does it ever feel like customer success and customer marketing are doing almost the same thing... but the dots don’t quite connect? Same here. Well, our latest report, courtesy of OpenText, is basically a cheat code for fixing that. ?? It’s a guide to: ?? Getting CS and customer marketing on the same page. ?? Avoiding the common pitfalls that keep teams siloed. ?? Working together to hit those big retention and revenue goals. Plus, it's packed with tips, tricks and advice you’ll actually use. What are you waiting for? Download the report today.?? https://lnkd.in/dWujuMHs #customersuccess

??The Customer Success Collective Awards Winner Announcement ??The Customer Success Collective Awards are back for the 2024 season! Thanks for dropping in your nominations, we will be celebrating the achievements of outstanding customer success experts who are making waves in our community. On December 3rd, we will be announcing the winners for each category: → Customer Success Leader of the Year → Customer Success Rising Star → Customer Success Team of the Year → Al Customer Innovation of the Year As well as awards from our sister communities - Customer Marketing Alliance and Community-Led Alliance Learn more about our amazing finalists here: https://lnkd.in/efNvGsej Be sure to mark the date on your calendar and join us for the live event! ??

?? Applications have now opened for new and aspiring leaders to join the Customer Success Leadership Accelerator program starting February 25, 2025. Join live weekly sessions with an established customer success leader who'll guide and coach you on: ?? How to transition from practitioner to leader. ?? How to deal with stakeholders previously your peers or seniors. ?? Strategizing and setting OKRs. Accelerate your leadership journey with a network of peers to support you. Click below for more information. ??

Ready for your speaker and agenda highlights for Customer Success Summit Austin, February 11 & 12? Click through to see the top sessions??, before grabbing a brochure for more info. https://lnkd.in/dHhmKPRy

Another powerful Customer Advisory Board meeting is in the books ?? A huge thank you to our CAB for a truly productive session last week! ?? We explored everything from events and courses to fresh content ideas and left with game-changing insights that will help shape our months ahead. The ideas and feedback shared were invaluable, and we can’t wait to put them into action! Here’s to continued collaboration and a stronger, more engaged community. ?? We look forward to gathering our CAB members together again in six months! ?? #customersuccess #customersuccesscollective #customeradvisoryboard