Customer Success Collective

?? Applications have now opened for new and aspiring leaders to join the Customer Success Leadership Accelerator program starting February 25, 2025. Join live weekly sessions with an established customer success leader who'll guide and coach you on: ?? How to transition from practitioner to leader. ?? How to deal with stakeholders previously your peers or seniors. ?? Strategizing and setting OKRs. Accelerate your leadership journey with a network of peers to support you. Click below for more information. ??

Ready for your speaker and agenda highlights for Customer Success Summit Austin, February 11 & 12? Click through to see the top sessions??, before grabbing a brochure for more info. https://lnkd.in/dHhmKPRy

Another powerful Customer Advisory Board meeting is in the books ?? A huge thank you to our CAB for a truly productive session last week! ?? We explored everything from events and courses to fresh content ideas and left with game-changing insights that will help shape our months ahead. The ideas and feedback shared were invaluable, and we can’t wait to put them into action! Here’s to continued collaboration and a stronger, more engaged community. ?? We look forward to gathering our CAB members together again in six months! ?? #customersuccess #customersuccesscollective #customeradvisoryboard

The highly anticipated CCO Summit London, on December 4 is right around the corner. ? It's your ultimate destination for unlocking a survival kit packed with essential tools for thriving in the customer landscape. Connect with 75+ fellow CCOs, and gain valuable insights from industry experts at major brands like Zappi, Totango, Taimi, and others. Limited spaces are available, so apply for your spot to craft the ultimate toolbox for your customer strategies.. Apply for your complimentary pass, and we'll notify you if you’ve been accepted to this exclusive leadership event. Request your pass: https://lnkd.in/ejDQtTxE

"Introduce a little anarchy. Upset the established order, and everything becomes chaos." ?? Well, while we’re not working with *quite* the same stakes as upsetting the order of Gotham City, truer words have never been said about the potential risks of mergers and acquisitions. Done wrong, and the nerves will take over. But if you spend every moment panicking about M&A, you might just miss the wealth of opportunities they also bring to the table.?? In this edition of CSC Insights, Andreja Mrzel, Director of Digital Customer Success at BlackLine takes us through her guide to successfully handle mergers and acquisitions to ensure customer success not only remains secure but also thrives.???

So you're the driving force behind customer success – but is your paycheck truly reflecting your hard work? ?? Well, it's time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. The Customer Success Salary Report 2024 is finally here! ?? https://lnkd.in/eMa_KT67 We tapped into the minds of hundreds of CS professionals of all seniority levels from across the globe to find out: a) How much they’re being compensated, and? b) How they *feel* about their salaries. This report is your ultimate soundboard to understand how customer success salaries have changed over the last 12 months, and what this means for the field. But how should you use our report? 1. Download your copy using this link: https://lnkd.in/eMa_KT67 2. Find how much you should be being paid. 3. Benchmark your salary against your peers. 4. Use these stats to negotiate your next pay rise. In the meantime, here’s a sneak preview of the good stuff we unraveled. ??? #CustomerSuccess

Ever felt like you’re swimming in a sea of customer data, unsure of what really matters? Imagine turning that chaos into a clear, actionable roadmap that guides every customer interaction. What if you could see the story behind the numbers - unlocking insights that drive engagement, reduce churn, and build lasting customer loyalty? Welcome to the world where metrics aren’t just numbers - they’re the key to your success. Ready to decode the mysteries of customer behavior? Start connecting the dots with Customer Success Metrics Certified. ? https://lnkd.in/dHwj7juh #CustomerSuccess #DataDriven #UnlockInsights #CustomerEngagement #CSMetrics

As a CS professional, you know alignment is everything. ?? So how can you solve misalignment issues within your teams and ensure you maximize post-sale revenue growth? By grabbing our latest report, courtesy of OpenText - your ultimate guide to breaking down silos and driving measurable outcomes. ?? Learn how to: ? Align CS and customer marketing for seamless collaboration. ? Maximize revenue impact with cross-functional strategies. ? Build stronger customer relationships through teamwork. This isn’t just theory - it's real-world insights from leaders who’ve done it. Download the report today.?? https://lnkd.in/dKh69VWR #customersuccess

The One where Customer Success Collective returns to New York. ?????? We’ve done what we do best, and we’ve made 2025 bigger, better, and more impactful for your career than ever before. Prepare to absorb secrets to success from senior customer leaders at LinkedIn, Cisco, Statista, Business Insider and many more, on pressing topics like elevating CX with AI, aligning sales and CS, and crafting career triumphs. With a mixture of keynotes, roundtable discussions, and workshops, you’re all set to cover absolutely everything, any way you learn best. Plus, amongst all of the above, you’ll have access to dedicated, interactive networking opportunities, so you can build brand new valuable connections with 150+ peers, and accelerate your career. It’s like Disneyland for customer pros. ?? ?? Customer Success Summit ?? March 11 & 12 ?? Give yourself a head start for 2025, and secure your ticket before January 17 to enjoy $300 off. ?? Grab your brochure: https://lnkd.in/dd3HA36C

Got plans on December 3? Join Emily Fetherston, Enterprise Customer Success Manager at Veeam Software, for an exclusive, one-day live training session in customer success, starting at 9am GMT. Expect: ???? Expert-led sessions on customer feedback, retention, churn, and metrics. ?? CPD-accredited certification. ?? OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. ?? Networking opportunities with like-minded peers. And here’s the best part: you can save $300 by enrolling now at the special introductory price of just $999. This offer includes both live training and OnDemand access, making it an unbeatable deal compared to the OnDemand version alone. Be quick, as there's less than three weeks to secure your spot. https://lnkd.in/eKtRkEQN #CustomerSuccess #Networking #ProfessionalDevelopment