Customer Success Collective

What if your customers never had to wait on hold again? With Fin Voice by Intercom, AI-powered phone support delivers instant, human-like conversations—24/7, no wait times, no frustration. This is the future of customer support: faster, smarter, and always on. ?? Join us on March 19 for the Built For You Spring '25 announcement and see how AI is revolutionizing customer experience. ?? Register now: https://inter.com/bfy-csc How do you think AI will change the way we handle customer support? Drop your thoughts below! ?? #CustomerSupport #AI #Innovation #FutureofCX

Keen to find out more about the star-studded lineup for Customer Success Summit Denver, April 1 & 2? Click through to see the headliners??, before grabbing your brochure for more information. We're mere days from the Summit, and we're down to the last 7 passes... https://lnkd.in/e-jyRrrg

Trust or micromanage? Only one builds winning teams. Virginia D. Bloom reveals her FIVE essential leadership commitments that transform good managers into great leaders. Find out in our latest newsletter how this approach has helped Virginia build high-performing teams through transparency and continuous feedback. ?? But what are the big promises you live by as a leader? Let us know in the comments! ?? #CustomerExperience #Leadership #Management

Trust or micromanage? Only one builds winning teams. Virginia D. Bloom reveals her FIVE essential leadership commitments that transform good managers into great leaders. Find out in our latest newsletter how this approach has helped Virginia build high-performing teams through transparency and continuous feedback. ?? But what are the big promises you live by as a leader? Let us know in the comments! ?? #CustomerExperience #Leadership #Management

Warning: this carousel may inspire feelings of FOMO... Our Pro and Pro+ members receive brand new resources every single month - here's a selection from February's drop. ?? Plus, they'll see all the sessions from last week's Customer Success Summit, Customer Support Summit, and Chief Customer Officer Summit in New York hit their member dashboard soon, to help them catch up on alll the insights they missed IRL. ?? Want a free sample? Grab your taster pack: https://lnkd.in/d4-nKcdY

???? Customer Success Collective in Singapore ???? ?? March 27 ? 5:00pm - 6:30pm SGT ?? The Siemens Centre, 60 MacPherson Rd, Singapore 348615 To explore how AI is reshaping our field, we've will be having an inperson meetup in Singapore next week ?? ? AI is transforming Customer Success, helping us prevent churn, enhance retention, automate tasks, and personalize customer interactions—while keeping human relationships at the core. As Customer Success Managers, embracing AI isn't just an option; it's a game-changer for driving impact and career growth. A huge thank you to our host?Sebastian Benchea?for making this event possible. Sebastian is a Customer Success Manager at SIEMENS in the APAC region - he is at the forefront of digital transformation, ensuring the seamless integration of new technologies. RSVP here: https://lnkd.in/dKG5vrVC

Customer success has been around for 15+ years, yet CCOs still fight for a seat at the table.?Deepak Sharma, Chief Client Strategy Officer at Photon, is here to change that. At?Chief Customer Officer Summit Silicon Valley, he’ll unpack how to shift executive mindsets, prove the impact of CS, and turn your function into a strategic powerhouse. This?invite-only event is exclusively for senior customer leaders?and?your pass is complimentary. ???April 30, 2025 | Crowne Plaza, Palo Alto Request your invite now?to secure your spot: https://lnkd.in/dh8_3-Km #CCO

Customer success isn't just about keeping customers happy. It’s about creating aligned, growth-focused teams that drive long-term value. ?? When customer success and customer marketing aren’t aligned, it can create confusion and disrupt the post-sale experience. But that’s where alignment becomes a game-changer. ?? Our latest report, courtesy of OpenText, breaks down how aligning these teams can improve retention, boost revenue, and elevate overall customer value. Discover: ? The top challenges in post-sale customer engagement ? 4 best practices to align customer success and marketing ? Proven strategies from top companies to improve retention and growth ? Insights into overcoming the blurred lines between these teams ? How post-sale engagement can become your competitive advantage Don’t miss out on actionable strategies to transform your post-sale experience into a win for everyone. Get your report today ?? https://lnkd.in/gHBM3R2W #customersuccess

Tracking customer health beyond 'red, yellow and green' In this keynote, Jaime Moquin will share how she has developed a customer health tracking playbook that differs from the basic 'red, yellow, green' categorization, and why you should be tearing up this dated, insufficient metric too.