CustomerXSuccess

A seamless customer journey is built on well-defined stages and strategic activities. From discovery to renewal, every step shapes customer success and retention. Let’s ensure your customers achieve value at every touchpoint! Book a time to chat to let us help you craft your ideal customer journey. #CustomerXSuccess #CustomerSuccess #CSM #CustomerJourney #BusinessGrowth

High churn keeping you up at night? Don't worry—CustomerXSuccess has your back! With 20+ years of expertise, we empower companies and leaders to drive success and retention. Drop us a message, let’s turn churn into growth! #customerxsuccess #customersuccess #customerretention #churn #growth #CSM

Retention costs are lower than cost to sell, and as such, retaining your base pays higher margins. Listen into a bit of Parul Bhandari's conversation with Abhishek Lahoti, Head of Platform at Highland Europe.? ? If you want to learn more about Abhishek or Highland VC listen to the full episode on our YouTube - link in comments! #revenue #retention #sales #customerxsuccess

Celebrating Women, Power, and Progress! May we uplift, support, and stand beside each other as we build a world where equality isn’t a goal, but a given. #InternationalWomensDay

Happy March! Leaning into the Case for CS Operations today! It's a topic we feel close to having had the benefits of operational support, but also one which can cost a company a seat. But consider: It can help make all those new tools you have adopted actually get adoption! To learn how to justify and balance this cost versus value, read on below! #Customersuccess #CSOps #ArtificialIntelligence

Great, you have made a sale! Now...what's your plan? Good customer experience starts on Day 1 for your customers! Let's get ahead! #customersuccess #customerexperience #retention

When Parul decided to join the Venture Cooperative run by Laconia, what she expected was to learn about Venture Capital, what she did not expect was the level of transparency and rigor in the process presented by this group. Learning about every stage of the process, having insightful guest speakers, building an amazing network of cohort 7 folks, and even getting to take part in some due diligence were just some of what made this journey so relevant. It also came with a realization that Venture Capital is hard work, financially driven, a bit less glamorous, but very intentional - especially for Laconia. Thanks to Geri Kirilova and Mirit Lugassi for joining us to talk about their investment philosophy at Laconia, market sways, and how customer success has to be at the forefront of every SaaS company. ???? And fun fact, if you comment, you may be one degree closer to the Royal Family of England ?? . Listen in to hear why! You can catch Episode 4 - Investing with Intentionality, in the comments below. #Investing #founders #saas #venturecapital #customersuccess

Happy Valentine's ?? Day! Who will you be showering with love today? How about your CS Team? Read on below to dive into why CSMs need all the love, seriously. Would love to hear what you are doing for Valentine's Day! Comment below! #exponentialcustomersuccess #valentinesday #CSM Parul Bhandari

Every sale is a chance to build Customer Experience. Every Customer Experience is a chance to retain. And every customer you retain can help you grow, organically. Reach out to learn more about our Customer Experience and Retention Trainings, Playbooks and more.

Customer loyalty isn’t just about meeting expectations—it’s about exceeding them, creating experiences that turn customers into brand advocates. Want to build deeper connections and drive lasting success? Follow us for more insights on Customer Success, retention, and growth! #CustomerXSuccess #CustomerSuccess #CustomerExperience #QOTD #CSM #CSquotes