Customer Success Playbook

??? Thrilled to share our latest episode of the Customer Success Playbook featuring Joydeep Sen Sarma, CEO of Clearfeed! We explore how modern B2B support is breaking out of the traditional ticketing mold. Joydeep delivers fascinating insights into meeting customers where they are—whether that's Slack, Teams, or other collaborative spaces they use every day. ? Key Highlights ? ?? why customers want support in their everyday workspaces ?? how to scale across multiple chat channels without losing quality ?? real stories of companies achieving blazing-fast 15-minute response times ?? the role of ai in reshaping modern support operations If you're leading a support team or shaping your customer success strategy, this episode is full of practical advice on the future of customer support. ?? Tune in and learn how top companies are transforming their support experience! #CustomerSuccess #B2B #CustomerSupport #SaaS https://lnkd.in/e24DnhMP

Incredibly grateful to announce the next episode of The Customer Success Playbook Podcast! What started as a passion project has evolved into a platform for sharing knowledge, building connections, and advancing the customer success profession. From local meetups to global discussions, we're seeing the impact of collaborative learning and community building. In 2025, we're expanding our focus to explore how every department contributes to customer success. Because true customer success isn't just a department - it's a company-wide commitment to delivering value. Thank you to our listeners, guests, and the entire CS community. Your support makes this possible! ?? #CustomerSuccess #Leadership #BusinessGrowth #Community https://lnkd.in/eFNp5zvm

??? Just in! The next incredible episode of the Customer Success Playbook Podcast featuring Dickey Singh ?? Singh, CEO of CastAgent.ai! We dove deep into how AI agents are transforming customer success operations, enabling companies to achieve 100% account coverage without adding headcount. Dickey shared fascinating insights about how their solution helped Pure Storage generate $1.6M in additional annual revenue and enabled HPE to dramatically improve customer engagement. ?????? ??????????????????: ? How AI agents handle routine tasks while empowering CSMs to focus on strategic activities ? The four essential human elements that AI can't replace in customer success ? Real-world implementation strategies and success stories from enterprise companies This episode is a must-listen for anyone interested in scaling customer success operations efficiently. Check out the full episode to learn how AI is reshaping the future of customer engagement! https://lnkd.in/e2p7zqua #CustomerSuccess #AI #BusinessGrowth

4 Key Skills CSMs Have That AI Can’t Match Discover the essential traits that Customer Success Managers possess which artificial intelligence cannot replicate. We explore empathy, relationship building, problem-solving for new challenges, and providing expert insights to customers—ensuring success where AI falls short. #CustomerSuccess #CSMskills #AIvsHumans #EmpathyInBusiness #CustomerRelationships #ExpertInsight #BusinessGrowth #TechnologyAndPeople #FutureOfWork #AIChallenges

??? Excited to share our latest Customer Success Playbook episode featuring Brian Powers, a 25-year veteran in customer service transformation! In this eye-opening discussion, Brian breaks down how AI is revolutionizing call centers - not by replacing humans, but by enhancing their capabilities. ???? ???????????? ???????????????????? ???????????????? ????: ? The emergence of conversational engineering ?How AI is enabling proactive customer service ?Real-world implementation strategies ?The future of customer experience What struck me most was Brian's perspective on the "Age of Assistance" - where AI and human expertise combine to create superior customer experiences. His practical approach to AI integration, backed by decades of experience, offers a realistic roadmap for organizations navigating this transformation. ?? Listen now to understand how your organization can harness AI to enhance, not replace, your customer service team. #CustomerSuccess #AI #CallCenter #CustomerExperience #Innovation #DigitalTransformation https://lnkd.in/erUgfSEp

??? Just released: A game-changing conversation about AI in customer service with Brian Powers, a veteran CX leader who's implemented AI solutions for American Airlines, Capital One, and United Airlines. ?????? ?????????????????? ???????? ?????? ????????????????????: ? Why AI won't kill call centers - but will transform them ?How AI is upskilling customer service roles ?Real implementation stories and ROI strategies ?The future of customer service automation Brian Powers shares fascinating insights about how AI is actually augmenting human agents rather than replacing them, and why quality assurance is experiencing a revolution through automation. Don't miss this episode if you're interested in the future of customer experience! Link in comments. #CustomerService #AI #CallCenter #CX #CustomerExperience

Revolutionizing Call Centers with AI Guidance Assist Discover how AI in call centers transforms agent support and enhances customer interactions. Automate quality assurance, provide real-time feedback, and improve performance without interrupting calls. This innovative approach maximizes efficiency and empowers agents like never before! #CallCenterInnovation #AIAssist #CustomerService #Automation #QualityAssurance #AgentSupport #PerformanceImprovement #CustomerExperience #AIinBusiness #TechInCustomerService

Transforming Customer Support: Conversations That Matter Join us as we explore the evolution of customer support with Brian Powers! Discover how meaningful conversations can enhance service efficiency without the frustration of traditional options. This is a game changer for consumers and businesses alike! #CustomerSupport #BusinessInnovation #TechTrends #CX #ServiceExcellence #BrianPowers #ConsumerExperience #EfficiencyMatters #CustomerEngagement #ConversationDesign

??? Excited to share our latest Customer Success Playbook Postgame episode featuring Vitor Meira from Zendesk! We dove deep into the challenges of scaling customer success operations while maintaining that personal touch. Vitor revealed how his team manages 200+ clients effectively using a powerful mix of data analytics, AI, and strategic collaboration. Key takeaways: ? How to blend personalized support with scalable solutions ? Leveraging customer health scores for proactive management ? The game-changing potential of AI in customer success ? Building value-driven relationships that lead to natural growth Plus, we explored fascinating insights about the future of AI in customer success - trust me, you won't want to miss this one! Listen now to transform how you think about scaling your customer success operations. ?? #CustomerSuccess #SaaS #AI #CustomerExperience #Zendesk https://lnkd.in/epyu-htW

Listen to our latest Podcast with Vitor Meira to learn the answers to the below questions: ? What are the key components of a successful scaled customer success approach? ? How does Vitor Meira prioritize customer engagement within his large portfolio? ? Describe the customer health score and its role in guiding CSM engagement. ? What digital tools does Vitor Meira leverage to manage his customer portfolio effectively? ? Explain the importance of cross-functional collaboration in driving customer success. ? How does Vitor Meira leverage his understanding of customer needs to collaborate with the marketing team? ? What essential skills are crucial for a CSM managing a large portfolio of customers? ? Describe Vitor Meira's approach to identifying and addressing upsell or expansion opportunities within his book of business. ? What are the main benefits and challenges of managing a large customer portfolio? ? How does Vitor Meira see AI impacting the future of customer success, particularly in managing large portfolios? https://lnkd.in/eUmj2nAY