Customer Success Playbook

???Customer service is evolving—are you keeping up? In our latest?Customer Success Playbook?episode, we talk to David Singer, Global VP at Verint, about striking the right balance between automation and emotional intelligence in customer interactions. ?? When should automation handle a request? ?? When does a real human connection make all the difference? ?? How can AI help detect emotionally charged situations in real time? David shares incredible insights (and some pretty compelling stories) that will change how you think about customer success. Tune in now! ?? #CustomerSuccess #AI #EmotionalIntelligence #CXStrategy ?? Listen here: https://lnkd.in/gH5-mx_b

???? ???? ???? ???????????? ?? ???????????????????? ??????????????—it’s here, reshaping customer success strategies in real-time. On this week’s Customer Success Playbook Podcast, we close out our series with Martin Vogel, diving deep into how AI optimizes global support, predictive analytics, and process efficiencies. From reducing time-intensive documentation to enhancing coaching strategies, AI is unlocking new levels of operational excellence. Are you leveraging AI to improve customer outcomes? ??????’?? ??????????????! ?? Listen now:https://lnkd.in/e2FChMTQ #AI #CustomerSuccess #PredictiveAnalytics #Automation https://lnkd.in/e2FChMTQ

?? Growth is exciting—but are you scaling the right way? In this episode of the?Customer Success Playbook Podcast, we welcome back Martin Vogel to tackle a critical question:?How do you expand into new markets without losing sight of your existing customers? Martin shares game-changing strategies, from building strong foundational processes to ensuring your customer relationships don’t suffer as you scale. Plus, we explore how AI will transform customer success in the near future. If you’re growing your business (or plan to), this episode is a must-listen. ?? ?? Tune in now: https://lnkd.in/e-pE4NVV #CustomerSuccess #Scaling #Growth #BusinessStrategy #CustomerExperience

This was our first sponsored post for the Customer Success Playbook. We are so excited that FunnelStory chose to work with us to review the product and we love the product. It's ease of setup, Needle mover recommendations, and use of AI are next-level! Congratulations to Alok Shukla and team for putting out such an amazing product!

What makes a global support framework truly effective? Martin Vogel joins us to share his experience in scaling support teams, balancing SaaS and hardware, and building a process that actually works. Whether you're starting from scratch or optimizing existing structures, this episode of the Customer Success Playbook has insights you don’t want to miss. Listen now! #CustomerSuccess?#GlobalSupport?#SaaS https://lnkd.in/eyzMfDXN

?? Big news! We’re taking the?Customer Success Playbook?podcast in a new direction with our first-ever sponsored product review, and we’re kicking things off with FunnelStory! Can this AI-driven platform redefine how we manage customer success? ?? Kevin Metzger & Roman Trebon dive into everything—onboarding, automation, churn prediction, and even an AI-powered assistant named Felix! If you’re in customer success, this is one you?can’t?afford to miss. ?? Watch now to see how Funnel Story lives up to the hype! #CustomerSuccess #AI #FunnelStory #ProductReview #ChurnPrevention https://lnkd.in/eqBqbKnu

??? Just dropped: A game-changing episode on AI's role in Customer Success! We're thrilled to share our conversation with Terinee Pooler about how AI is revolutionizing NPS management and customer success strategies. From automated risk assessment to enhanced feedback analysis, discover how technology is empowering CS teams to work smarter, not harder. ?????? ????????????????????: 1?? AI-powered churn prediction 2?? Automated QBR creation 3?? Integration with CS platforms Don't miss this essential guide to the future of customer success technology! ?? Listen now to transform your CS strategy! #CustomerSuccess #AI #NPS https://lnkd.in/exNhvJXv

??? Just dropped: A game-changing episode on turning customer feedback into real organizational change! Our guest Terinee Pooler shares her proven strategy of combining NPS with customer health metrics for maximum impact. Learn how successful CS teams are moving beyond data collection to actual implementation. Don't miss her innovative approach to customer communication and engagement! #CustomerSuccess #NPS #CustomerExperience https://lnkd.in/e25dWZHr

??? Just dropped: A game-changing episode on turning customer feedback into real organizational change! Our guest Terinee Pooler shares her proven strategy of combining NPS with customer health metrics for maximum impact. Learn how successful CS teams are moving beyond data collection to actual implementation. Don't miss her innovative approach to customer communication and engagement! #CustomerSuccess #NPS #CustomerExperience https://lnkd.in/e25dWZHr

??? NEW EPISODE ALERT! Dive into the world of Net Promoter Score (NPS) with our latest episode featuring Terinee Pooler, Atlanta Chapter Lead of Women of Customer Success! We're breaking down the essential components of successful NPS programs, from implementation strategies to actionable insights. Learn how to: ?? Build proactive customer engagement programs ?? Effectively measure and interpret NPS data ?? Transform customer feedback into organizational action ?? Leverage tools like Gainsight for optimal results Don't miss this knowledge-packed episode that will revolutionize your approach to customer feedback! #CustomerSuccess #NPS #CustomerExperience #BusinessGrowth https://lnkd.in/enb6Sen2