?????? ?????? ???? ?????????????? ?????????????????? ???????????????? ?????????????? ?????????????????? ????? In this final episode with Marcelo Calbucci, we explore how to leverage AI within PRFAQ Lab framework—enhancing research and feedback while preserving human creativity. Discover how to drive ?????????????? ???????????????????? ?????????????? ?????????????????????? ???????????????? ????????????????. Tune in and redefine your customer success playbook! ?? #CustomerSuccess #AIInnovation #StrategicThinking #PRFAQ https://lnkd.in/e9dM4kj2
Customer Success Playbook
IT 服务与咨询
Atlanta，Georgia 735 位关注者
The Customer Success Playbook is about elevating your customer success game! Latest insights, inspiration, and expertise
关于我们
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James Scott, David Ellin, and David Jackson, who have generously shared their expertise on a variety of pertinent topics. Each episode is crafted with the intention to ignite curiosity and foster a culture of continuous learning and improvement among customer success professionals. Our discussions transcend the conventional, probing into the proactive approach, and the evolving landscape of customer success. Whether you’re a seasoned veteran or a newcomer to the industry, our goal is to propel your customer success prowess to greater heights. The rich tapestry of topics we cover ensures there’s something for everyone, from the fundamentals to the advanced strategies that shape the modern customer success playbook. Our upcoming episodes promise a wealth of knowledge with topics like CS Math, Training, AI, Getting hired in CS, and CS Tool reviews, ensuring our listeners stay ahead of the curve in this fast-evolving field. The roadmap ahead is laden with engaging dialogues and industry mavens, aimed at equipping you with the acumen to excel in your customer success journey. Join us on this quest for knowledge, engage with a community of like-minded professionals, and elevate your customer success game to the next level. Your journey towards mastering customer success begins here, Customer Success Playbook. Keep on Playing!!
- 网站
-
https://www.customersuccessplaybook.ai
Customer Success Playbook的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 2-10 人
- 总部
- Atlanta，Georgia
- 类型
- 合营企业
- 创立
- 2023
地点
-
主要
获取路线
6595 Roswell Rd NE
Suite GPMB6266
US，Georgia，Atlanta，30328
Customer Success Playbook员工
动态
-
Adopting new frameworks can be challenging, but it doesn't have to be. In this episode, Marcelo Calbucci reveals how the PRFAQ framework can transform innovation and foster better decision-making. Learn why starting small, embracing writing, and involving diverse teams can lead to smarter, faster success. Tune in and redefine your customer success playbook! #CustomerSuccess #Innovation #BusinessFrameworks #PRFAQ https://lnkd.in/enu2Hb-g
Customer Success Playbook S3 E29 - Marcelo Calbucci - Strategy Focus - The Customer Success Playbook
buzzsprout.com
-
?????? ?????? ???????????????????? ???????????? ???????????? ????????????????-???????????? ?????? ?????????? ????????????????????? In the latest episode of the Customer Success Playbook podcast, Marcelo Calbucci shares how Amazon's PRFAQ framework can transform organizational strategy. Discover why this six-page approach is a game-changer for clarity, alignment, and customer success. Listen now and elevate your playbook! #CustomerSuccess #Innovation #BusinessStrategy #PRFAQ https://lnkd.in/ekuWF5kx
Customer Success Playbook S3 E28 - Marcelo Calbucci - PRFAQ - The Customer Success Playbook
buzzsprout.com
-
Our co-host Roman Trebon is a Keynote speaker at this years Atlanta Customer Success Network’s Spring Summit! Come join the fun.
?? We couldn't be more excited to announce our star-studded lineup of speakers for Summit! ?? This time we're mixing it up with a combination of Keynote talks and actionable Masterclass sessions that'll get you energized and inspired to level up your game in 2025 and beyond. Huge thanks to these #CS legends for joining us – Carie Buchanan Alok Shukla Roman Trebon Justin Chappell and Rishi Bhagwandeen. We can't wait to learn from you on March 20th at Atlanta Tech Village. Not yet registered? Hurry, before it's too late! Tickets are going fast and prices will increase after tomorrow, March 7th. We've got so much exciting programming planned, you won't want to miss out. Register now at https://lnkd.in/dB3sP3pT #AtlantaCustomerSuccess #ATLCS #ATLCustomerSuccess #AtlantaCS #AtlantaTech #AtlantaInnovation #AtlantaTech #AtlantaCSCommunity #AtlantaB2B #AtlantaBusiness
-
??? AI is everywhere, but is it actually delivering ROI? In our latest episode of the Customer Success Playbook Podcast, David Singer joins us to explore how companies are using AI to drive real business outcomes. From boosting NPS scores by 17% to reducing employee attrition by 25%, these results speak for themselves! Tune in to hear how AI is transforming customer success—and where it’s heading next. ?? #CustomerSuccess #AI #BusinessGrowth #AIFuture #ContactCenters ?? Listen now: https://lnkd.in/gEzdSTvz
Customer Success Playbook S3 E27- David Singer - AI and The Customer Experience - The Customer Success Playbook
buzzsprout.com
-
Unlocking AI: Transform Your Conversations and Success Discover how AI tools like ChatGPT and TalkDesk can enhance communication and drive success in your personal and professional life. We explore real-world applications and provide practical insights for maximizing your interaction strategies. #AIRevolution #ChatGPT #CustomerSuccess #AItools #TalkDesk #Innovation #RealTimeCoaching #EffectiveCommunication #BusinessTips #ConversationMaximization
-
Mastering Clear Communication: Key to Team Success Unlocking team success hinges on effective communication. We delve into strategies raised in our recent discussion about bridging communication gaps among different age groups, based on my experiences in the business world. Discover how to foster clarity and cohesion in your team. #TeamSuccess #CommunicationSkills #EffectiveTeams #BusinessLeadership #Collaboration #Teamwork #ClarityInCommunication #LeadershipTips #Productivity #ProfessionalDevelopment
-
?? Automate or humanize? That’s the million-dollar question in customer success! In our latest Customer Success Playbook episode, we sit down with David Singer, Global VP at Verint, to unpack the fine balance between AI-driven efficiency and authentic human interaction. ?? Discover how top organizations are measuring success, preventing over-automation, and blending the best of both worlds to enhance customer experience. If you’re a CX leader, you don’t want to miss this one! #CustomerSuccess #Automation #CXStrategy #CustomerExperience #BusinessGrowth
-
???Customer service is evolving—are you keeping up? In our latest?Customer Success Playbook?episode, we talk to David Singer, Global VP at Verint, about striking the right balance between automation and emotional intelligence in customer interactions. ?? When should automation handle a request? ?? When does a real human connection make all the difference? ?? How can AI help detect emotionally charged situations in real time? David shares incredible insights (and some pretty compelling stories) that will change how you think about customer success. Tune in now! ?? #CustomerSuccess #AI #EmotionalIntelligence #CXStrategy ?? Listen here: https://lnkd.in/gH5-mx_b
Customer Success Playbook S3 E25 - David Singer - Human Touch in Customer Support - The Customer Success Playbook
buzzsprout.com
-
???? ???? ???? ???????????? ?? ???????????????????? ??????????????—it’s here, reshaping customer success strategies in real-time. On this week’s Customer Success Playbook Podcast, we close out our series with Martin Vogel, diving deep into how AI optimizes global support, predictive analytics, and process efficiencies. From reducing time-intensive documentation to enhancing coaching strategies, AI is unlocking new levels of operational excellence. Are you leveraging AI to improve customer outcomes? ??????’?? ??????????????! ?? Listen now:https://lnkd.in/e2FChMTQ #AI #CustomerSuccess #PredictiveAnalytics #Automation https://lnkd.in/e2FChMTQ
Customer Success Playbook S3 E24 - Martin Vogel - AI Predictive Insights - The Customer Success Playbook
buzzsprout.com