Is customer trust a core component of your retention strategy? We find many companies overlook its crucial role.
关于我们
In the shift from traditional SaaS to AI services, customer success becomes a proactive, strategic driver of customer value. We help transforming SaaS and AI service providers build customer success organizations that anticipate customer needs and maximize the potential of intelligent applications. With 45+ years of combined experience, Thomas Jones and Paul Coughlin provide the leadership and expertise to guide your success. With multiple packaged offerings, CSFG can help you with: - How best to engage your customers for retention/growth - Document the customer lifecycle/journey - Create/modify the onboarding process for success - Define key customer engagement points during the lifecycle - Implement customer feedback process including NPS/custom surveys - Create/modify customer self service documentation - Customer segmentation best practices - Organization structure and compensation best practices - CSM hiring and onboarding for success - Develop appropriate KPIs that align with the business goals - AI strategy and implementation - Customer Success tool selection and implementation oversight - Customer Advisory board creation and process - Executive and key business partner buy-in Please do not hesitate to reach out to us for more information. Best, CSFG
- 网站
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https://www.customersuccessforgrowth.com/
Customer Success for Growth LLC的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 2-10 人
- 总部
- Remote
- 类型
- 合营企业
- 创立
- 2023
- 领域
- Customer Success、Customer Retention、Customer Growth、Churn Mitigation、Leadership、Culture、Best Practices、Talent Selection、Artificial Intelligence、AI、Account Management、Organizational Structure和Compensation Strategies
地点
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主要
获取路线
US，Remote
Customer Success for Growth LLC员工
动态
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Know the metrics that matter
A 75 NPS score just got an entire CX team fired. Not because it was bad. Because no one could explain what it was worth. Most CX teams track everything except what matters: - Satisfaction scores? Check. - Customer effort? Tracked. - NPS trending? Always. But ask them about: - Dollars saved from churn - Revenue from accelerated deals - Growth from expanded accounts Suddenly the room goes quiet. The best CX leaders I know? They stopped playing the satisfaction game. They started speaking revenue: "We prevented $2.1M in churn through proactive intervention" "Our team accelerated $800K in deals this quarter" "Customer advocacy drove $1.2M in expansion revenue" Same team. Same work. Different language. Different fate. This is the way. Here's what the C-suite actually needs to hear: - How many dollars almost walked out - How many deals got unstuck - How many accounts grew larger The metrics aren't wrong. The message is. That team with the 75 NPS? They were probably creating millions in value. They just couldn't prove it. Want your CX team to survive budget season? Stop reporting satisfaction scores. Start reporting revenue impact. Your NPS might be perfect. But if you can't translate it into dollars, you won't be around to track next quarter's score.
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Customer Success for Growth LLC转发了
CS Executive, Alumni of Lending Club, HelloSign, Swiftly (JMI Equity backed), Top 25 Customer Success Influencer 2023, 2022, 2021
?? We’re Hiring! ?? I will first start out by saying I am always a big proponent of taking chances on folks whose backgrounds may not perfectly fit, but unfortunately, at this time I am not in a position to do so. I have some very specific needs, therefore am looking for some very specific skillsets/backgrounds. Please also note that at this time, we only hire in the US. ?? Important Notes: ? Please do not message me directly—my LinkedIn inbox is overwhelmed, and I am not conducting the initial phone screens. ? Apply directly via the link in the comments for full consideration. Current open roles in my org: ?? Customer Success Managers (CSMs) 1 Federal CSM – Must be based in the DC area (commuting distance to McLean, VA). Federal-level account experience is required, ideally within the identity space. 1 SLED CSM – Must be based in the Southeast (FL, GA, MS, LA, AL). Experience managing large state and local government (SLED) accounts (6+ figures) preferred, ideally within the identity space. 2 Growth – Financial Services CSMs – Must be based in NYC. Enterprise-level CSMs with experience working in or serving large financial services organizations. 1 Healthcare CSM – Must have enterprise-level CSM experience in large healthcare organizations. 1 MarTech & E-Commerce SaaS CSM – Must have multiple years of experience managing Fortune 100 accounts. ?? Solutions Architect 1 SA - Must have expertise with at least one standard network security protocol (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication). Full details in the job description. ?? Other Openings: We’re also hiring in Sales, Solutions Consulting, Engineering, Fraud, Product, and more! ?? Apply via the link in the comments below!
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Customer Success for Growth LLC转发了
I enjoyed spending time with Sallie Gamboa and Philippe Mesritz on one of my favorite #customersuccess topics! Take a read below for some key takeaways.
Customer Success Executive for Technology Companies | Employee, Customer, Shareholder - a Virtuous Circle! | Transformational Leader | Customer Experience & Retention | Chief Customer Officer | Speaker | Advisor
Cross-functional disconnects between CS, support, and other teams create customer pain when expectations aren't aligned with outcomes. Understanding why customers initially purchased—and continue to renew—provides a North Star for aligning all customer-facing activities. About a month ago, I had a great opportunity to talk through this with some CS leaders. I wanted to share the conversation with you in written format, just in case you didn't have the time to watch the entire video (although I would suggest it as there are some excellent discussions)! Share, comment, or like! Book some time with me to discuss this for your organization, along with other ways I can help you succeed.
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Customer Success for Growth LLC转发了
Recast is hiring an Enterprise Customer Success Manager! We're looking for someone who loves working with strategic and technical customers, owns relationships from front to back, and is excited to be part of the foundation of our growing Enterprise program. Apply here: https://lnkd.in/gZhTjQ-v
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Customer Success for Growth LLC转发了
Director, Customer Success at Tempo Software | Coach/Mentor | Driving Customer Led Growth
I'm hiring! Join our Customer Success team at Tempo Software. Are you passionate about building strong relationships and driving success through partnerships? We’re looking for a Partner Customer Success Manager to join my team and help scale our impact across the Atlassian ecosystem. At Tempo, we believe in working together to support our customers in getting the most out of our products. As a key member of our Customer Success team, you’ll collaborate with some of the most strategic partners in the industry to drive adoption, expansion, and long-term value. Why Tempo? ? Innovative & Growing: We’re a leader in time management, resource planning, and strategic roadmapping solutions, helping thousands of organizations succeed. ? Collaborative Culture: Work with a passionate, global team that values teamwork, customer impact, and continuous learning. ? Partner-Centric Approach: We invest in strong partner relationships to enhance customer outcomes and expand market reach. ? Career Growth: We provide opportunities to develop your expertise, take ownership of key initiatives, and make a real difference. ?? Interested? Apply now and be part of a team that’s shaping the future of work! ?? Apply Here - https://lnkd.in/g2Qd_7S5 Know someone who would be a great fit? Feel free to share this opportunity! #Hiring #CustomerSuccess #PartnerSuccess #Atlassian #TempoSoftware
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Customer Success for Growth LLC转发了
We're looking for a Principal Customer Success Manager (CSM) to join our team. This role offers the opportunity to be the first CSM for a $5M book of business at a bootstrapped start-up. No investors! All success, less of the stress. Join us in this exciting journey! https://lnkd.in/gVw3tWdA