Customer Management Practice

When considering the #FutureofWork, the growing number of tools in an ever-expanding technology stack can feel overwhelming. Enter CMP Research Prism. Hear the Prism’s benefits firsthand from CMP Research’s Nicole Kyle -?to see the results of the first CMP Research Prism assessment, click the link below.

Don't miss CMP Research's webinar, Customer Contact Executive Priorities in 2025 - 2026, happening on Tuesday, December 10th at 2pm ET for benchmarking data on the key challenges and urgent priorities in the next two years, including technology and AI investments. #CMPResearch #CustomerContact #CX #AI Colleen Beers Natalie Beckerman Nicole Kyle

Professional communities aren’t just there to exchange industry insights and accelerate careers—they’re safe havens for when we feel lost, undeserving, and uncertain of our path. Read Shiwon Oh's recap of every impactful and empowering CCWomen moment from last month's Customer Contact Week in Nashville at the link below.

How can organizations attract, engage, and retain a digitally savvy workforce in the ever-evolving customer management sector? We've seen firsthand that creating a culture where employees feel valued, supported, and motivated is more critical than ever. In our latest CMP Blog, explore the key drivers of engagement and retention to build a resilient workforce that helps both employees and businesses thrive. Read the full blog at the link below.

Everyone knows that today's consumer's expectations are high - how can you make YOUR company stand out by delivering high-quality experiences while still fostering brand loyalty? In the latest CMP Blog, we dive into omnichannel integration and give tips on how you and your organization can ensure that your consumer interactions are united, efficient, and top-tier. For the full article, click the link below.

“What we’re trying to do, at the end of the day, is help the employees of the clients we work with to become peak-performers.” Hear Pathstream's Chief Revenue Officer Johnson (Johnsie) Garrett and CMP Research's Nicole Kyle break down the partnership between Pathstream and #CMPCertified to provide the solution needed to help leaders and agents thrive in a rapidly evolving world of CX.

Networking doesn’t always come naturally, but at CCWomen, we believe that all it takes is one special connection to open doors. Our Networking Resource Kit is designed to help you make every interaction count in-person or online, so dive in, build your confidence, and watch your network grow! Download the full kit at the link below. https://lnkd.in/gH5xWxuM #CCWomen #CustomerManagementPractice #theCMPway #Networking #WomeninCX #ResourceKit

92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. ? In TOMORROW’s CCW Digital Seminar Series, we’ll cover “Knowledge Management & Agent Assist,” showing you how to leverage knowledge management to enhance agent expertise, improve decision-making, streamline communication, and break down silos.? ? Click the link below to register and earn your certificate in ‘Knowledge Management for Customer Contact’ and unlock the key to consistent, effective support.

With the CMP Research Prism, buyer’s remorse can be avoided and ideal customer outcomes can be achieved.?? ? In his latest contribution to Forbes, ?Shep Hyken details CMP Research’s brand new CX technology assessment framework used to evaluate an investment in technology, and walks through the evaluation criteria and questions you need to ask to make a good decision about your next tech investment. Click the link below to read the full article.

At events like Customer Contact Week, the most valuable insights don't only come from keynotes or demos, but from spontaneous conversation with CX leaders sharing how they've transformed their operations. In case you weren't able to make it, Charlie Mitchell and CX Today narrowed down their learnings from #CCWNashville into five pieces of advice for contact center leaders, touching on everything from channel to workforce management in the article below.