CS Insider

Happy FriYAY all! ?? Check out this week's column for "Dear Insider" with Kristi Faltorusso! ??♀? Kristi answers questions asked anonymously from the CS Community. She shares her insights, experience, and more to help all who need to vent or get advice! Check out Kristi's answers to the below questions in the comments from her column... ? CS leadership and team empowerment, what guidance can be provided? ? CS courses, which is the best or right for me? ? Interview questions and job searching, best ones, and what to look for? Don't be shy! If you have a question/s submit one anonymously below in the comments. We're here to help! ?? #customersuccess #csm #dearinsider #advice

Happy Wednesday! REPORT # 73 is here! ?? what's happening in the roundup of all things Customer Success! ?? Check it out ??https://lnkd.in/egU7Y8eY ??Pinned Resources from Job boards, our MIXER, Kevin Leonor, MBA & Rachel Tsui, PhD... ??Career tips from Hakan Ozturk?, Diana De Jesus, Noah Little... ?? Productivity tips from Cara Benecke, Bob London, Hari Shankar Sharma... ?? Strategy tips from Bob Mathers, Huey Le, Steven Cronin... Open our Surprise of the Week?? and upcoming events! ?? Thank you to the CS community and its professionals for their resources! As well as UpdateAI for sponsoring our reports! ?? Big shoutout to all the CS Insider Contributors and those who helped craft these reports with ?? by Amarachi Ogueji, Vincent Conti, Amber Monroe, Allison Toth, Maryann Lazzeri, and Brandon Cestrone?? Check out the report! Be sure to share it with all, and subscribe to us! ??

???? Happy Halloween Gools and Gals! ???? On this spooky, scary & spectacular day, CS Insider Contributor Brandon Cestrone shares a new article, "The CSM's Guide to Pattern Recognition." In it, Brandon shares more about recognizing patterns with your customers where you feel that something is not quite right or maybe a little off. How to prevent churn! Awareness is key and he provides a breakdown of exactly what this means, how to spot it, and how to master the next steps. The following topics are broken down with great tips and tricks: 1. Real examples you'll recognize. ?? 2. How to develop this skill. ?? 3. How to identify common mistakes and how to avoid them. ?? 4. How to measure your growth. ?? 5. Next steps to take further action. ?? Check out the article here: https://lnkd.in/eij5YR4K and in the comments for more! Remember, pattern recognition isn't magic, it's a skill you build through deliberate practice & documentation. Start small, but start today! #customersucccess #csm #productivity

????Happy Wednesday! REPORT # 72 is here!???? ?? what's happening in the roundup of all things Customer Success! ?? Check it out ??https://lnkd.in/g83B2wf8 ??Pinned Resources from Job boards, our MIXER, Andrew Gaer & Sean Andrews, Daphne Costa Lopes... ??Career tips from Angeline Gavino, Saahil Karkera, Noah Little... ?? Productivity tips from Marija Skobe-Pilley, Chad Horenfeldt, Ed Powers... ?? Strategy tips from Kristine Kukich, Sagar Shukla, Pam Micznik ??♀?... Open our Surprise of the Week?? and upcoming events! ?? Thank you to the CS community and its professionals for their resources! As well as UpdateAI for sponsoring our reports! ?? Big shoutout to all the CS Insider Contributors and those who helped craft these reports with ?? by Amarachi Ogueji, Vincent Conti, Amber Monroe, Allison Toth, Maryann Lazzeri, and Brandon Cestrone?? Check out the report! Be sure to share it with all, and subscribe to us! ?? #csm #customersuccess #cscommunity

?? "How To Go From Busy to Strategic as a CSM" ?? In today's article from CS Insider Contributor Guy Galon, he describes the essential aspects CSMs should follow to enhance their strategic approach and offer tips and ideas to improve planning, execution, and learning. We all know the reality of CSMs is dynamic, challenging, and requires continuous prioritization of activities. Adopting a strategic mindset will improve your performance and align your added value with the organization's goals. Don’t wait anymore. Now is the time to take control of your professional growth and think strategically. Check out Guy's article below in the comments for more! What tips and tricks would you share in being a Strategic CSM? #customersuccess #csm #strategic #productivity

???? Happy Wednesday! REPORT # 71 is here!???? ?? what's happening in the roundup of all things Customer Success! ?? Check it out ??https://lnkd.in/exGZncW2 ??Pinned - Job boards, our MIXER, CS Power Hour... ??Career tips from Jim Gonzales, Donna Weber, Saahil Karkera... ?? Productivity tips from Dan Ennis, Rachel Provan, Daphne Costa Lopes... ?? Strategy tips from ?? Jackie Smith Norton, Clare Knight ??, Mark Jonker... Open our Surprise of the Week??. Check out our new group coaching program - Pathway ? & CS Power Hour ?? on 10/10 and upcoming events! Thank you to the CS community and its professionals for their resources! As well as UpdateAI for sponsoring our reports! ?? Big shoutout to all the CS Insider Contributors and those who helped craft these reports with ?? by Amarachi Ogueji, Vincent Conti, Amber Monroe, Allison Toth, Maryann Lazzeri, and Brandon Cestrone?? Check out the report! Be sure to share it with all, and subscribe to us! ?? #csm #customersuccess #cscommunity

Happy OCTOBER everyone!???? We have a new article hot off the press from Brandon Cestrone... ?? "I Would Cheat On You If I Were Your Customer" ?? ??That’s right—He'd be out there, swiping right on your competition, looking for someone who listens?to his needs and more! ? ???? In Brandon's article, he shares that this doesn't have to be this way. Just imagine a relationship where your customer can't imagine leaving you! Where they feel genuinely valued and appreciated and meet their needs. This all requires a lot, such as consistency, communication, and some tough love. Brandon encourages & shares that you already have the tools and power, it's just utilizing them appropriately. The article shares topics and scenarios regarding potential swipes, though you have to read the full article for additional context. See it below in the comments. What tips and tricks would you share in these situations? Hit up the comments. #customersuccess #csm #productivity #retention #values

Happy Wednesday! ???? 70...That's right REPORT # 70is here!????...WOW that number is ?? ?? what's happening in the roundup of all things Customer Success! ?? Check it out ??https://lnkd.in/e2Vt784t ??Pinned - Job boards, our MIXER, CS Power Hour... ??Career tips from Kevin Leonor, MBA, Prashanth Jothi, Noah Little... ?? Productivity tips from Dillon Young, Katie Clark, Sandra Campo ?? Strategy tips from Raymond O., Cara Benecke, Shachar Avrahami... Open our Surprise of the Week??. Check out our new group coaching program - Pathway ? & CS Power Hour ?? on 10/10 and upcoming events! Thank you to the CS community and its professionals for their resources! As well as UpdateAI for sponsoring our reports! ?? Big shoutout to all the CS Insider Contributors and those who helped craft these reports with ?? by Amarachi Ogueji, Vincent Conti, Amber Monroe, Allison Toth, Maryann Lazzeri, and Brandon Cestrone?? Check out the report! Be sure to share it with all, and subscribe to us! ?? #csm #customersuccess #cscommunity

Happy FriYAY all! ?? We're coming at chya hot off the press with our newest article that just dropped... ???? The Do's and Dont's for Translating Customer Feedback to Product by CS Insider Contributor Divya Apte, PMP. In this article, Divya outlines the essential do's and don'ts for gathering customer insights and turning them into actionable information for your Product team. ?? What you communicate and how you do it matters! The below are topics from the article that you can check out further here: https://lnkd.in/ezT5BxWb ?? ?? Gathering Feedback ?? Organizing and Presenting Feedback ?? Prioritizing Feedback ?? Listening & Closing the Feedback Loop ?? Framing Feedback & Suggesting Solutions Uncovering and communicating customer feedback is a very important part of the CSM role. By being proactive, listening carefully, and presenting feedback in a clear and actionable way, you can help the Product team make informed decisions that benefit both the company and your customers. ?? Cheers to reading and the weekend! ?? #customersuccess #csm #crosscollaboration #product #feedback

CS Insider's Mixer is going down tomorrow, Thursday 9/19!???? Join us for an evening of high-energy networking, where you'll get the chance to connect with fellow professionals in five-minute breakout rooms, speed-dating style. This is a fantastic opportunity to expand your network, exchange ideas, and have a ton of fun! ??? Date: September 19 ?? Time: 5:30 PM ET Don't miss out on this awesome event, register now to secure your spot, and let's make this the best Customer Success Speed Mixer yet! ?? Register here: https://lnkd.in/ezm32tNr We can't wait to see you all there! ?? #customersuccess #csm #networking #speedmixer