CS Angel

How do you shine a light on and prove all the awesome work your Customer Success team is doing? The truth is, there’s no universal approach to proving ROI, but that doesn’t mean you shouldn’t find a way that works for you. Join us for an honest conversation where we’ll share real strategies to help you navigate this challenge and demonstrate the impact of your team. What You’ll Learn: ??How to position CS as a driver of growth, not just a cost center ??How to tie CS activities to financial metrics ??Practical tips to gain executive buy-in and elevate CS's strategic role Our speakers include Diane Gordon, CEO of Customer Growth Consulting, known for aligning CS programs with business growth… Haydar Al-Saad, Founder & CEO of RevSetter, an expert in using data and technology to optimize CS operations… and Mahesh Motiramani, Head of Enterprise Customer Success at Workato, a leader in transforming CS teams into strategic business drivers. ??? Date: November 20 2024 ?? Time: 11.00-12.00pm EST End 2024 with the guidance and clarity you need to start 2025 strong!

??♀? We know how stressful it can be in Q4 — with mounting pressure to deliver results and secure the necessary budget to fuel your team’s success in the next year. ?? But you don’t have to navigate this alone. In our upcoming pay it forward webinar, we’re going to break down exactly how to make a compelling case for your CS tech stack budget, even when time is tight and the stakes are high. ?? Who should attend? CS leaders who are ready to take charge of their budget and anyone looking for ways to advocate for their team's future performance and operational efficiency ?? Meet Our Speakers (left to right) * Seth Terbeek- VP of CS @ DrFirst Seth recently revamped his CS tech stack in a highly regulated market, navigating the complexities of compliance and ROI. He’ll offer practical advice on advocating for budget in a regulated environment and scaling CS operations effectively. * Marie Lunney, Director of Scaled CS @ Bynder and Founder of DCS Connect Marie is obsessed with new tech for digital-led motions, both in her day job and through her 300+ strong community of Digital CS leaders. She’ll share her insights on securing budget for tech-driven initiatives and scaling CS with digital tools. *Karl Mosgofian, CIO @ Gainsight Karl knows exactly what your CFOs are thinking and how to communicate with them to secure the resources you need. He’ll provide invaluable tips on aligning your budget requests with financial objectives and demonstrating the value of CS to your leadership team. When: November 14, 2024 Time: 11:30 AM - 12:30 PM EST See comments for more info ??

?? Ready to make the right decisions for your 2025 Customer Success strategy? As Q4 budget season is underway, securing the right tools for your team is more important than ever. Whether you're navigating your first purchase, recovering from a past misstep, or defending current investments, we’ve gathered experts who’ve been through it all to share their hard-earned insights. Join us for an exclusive webinar where Marie Lunney (Director Scaled @ Bynder ) , Seth Terbeek? (VP CS @ DrFirst) and Karl Mosgofian (CIO @ Gainsight) will discuss: ?? How to build a compelling case for CS tool(s) ?? Strategies to overcome failed past implementations ?? Proven methods for defending your CS tech budget ??? Date: November 14 2024 ?? Time: 11.30-12.30pm EST The right decisions today will drive your team’s success tomorrow. Let’s get it right—thank you to the angels and our sponsors at Gainsight for paying it forward ??

I recently had a chat with Gemma Cipriani-Espineira the founder of CS Angel on the #exponentialcustomersuccess webinar series. The conversation was about how CS Angel was incepted, how the group invests in their portfolio, and how Customer Success is still an industry open to tech disruption to drive impact and efficiency. For all the founders driving NRR, this is for you. Check out the article adapted from our chat for Inc. Magazine or the video at the link in comments. https://lnkd.in/gN_64BAT CustomerXSuccess #customersuccess #angelinvesting

Excited to be at the Success Amplified 2024 Summit in New York City hosted by Women of Customer Success. As a Senior Technical Support Engineer at Templafy, I’m excited to dive into AI-driven strategies that will elevate my team’s customer success to new heights! Thank you to Latinas In Tech - New York City for the invitation! #SuccessAmplified Gainsight, Reef.ai, CS Angel , Berry (YC W23)

We believe in giving back to the global ?? CS community through Pay It Forward events—totally free and open to everyone! Whether you’re meeting angels at exciting in-person events like ??NYC CS Week or joining us virtually, the angels have your back ?? In our latest webinar, Rod Cherkas shared 3 powerful strategies to secure and keep your seat at the executive table. 1. Master the Art of Strategic Communication and Prioritization 2. Leverage AI to Elevate Your Team's Efficiency 3. Build Cross-Functional Relationships That Drive Results ?? Read the blog post here: https://lnkd.in/ePmevrrs

10 years ago I met someone that changed my life in more ways than one. Rarely do we get to meet people in our lives who always make us want to be better, challenge us, and that we can grow alongside. That person to me is Kendra (Kenny) Wilkins. When we met, we both were early in our careers at our previous company, NextRoll. We connected because we both deeply cared about customer outcomes and, sometimes to other people’s frustration, our relentless commitment to making them successful. Not long after, we found ourselves in product management where we turned that commitment into an actual product. We always took on the most challenging areas of the business, we loved solving problems people said couldn’t be solved. Kendra complemented me in so many ways - I’ve always been outcome-driven, sometimes to the point of losing sight of the fact that success comes from working as a team. While I could execute, I sometimes did so at the expense of work relationships. Kendra gave me the perspective that the best teams aren’t built from “copies” of high performers, but from people who complement each other’s strengths. Kendra has an innate ability to truly listen, see people for who they are, and invest in their potential. As a team, we were able to get sh** done, build incredible teams, and stay close to the customer. We did work that mattered, with people that cared. Early on, I knew that Kendra was someone I wanted to keep close for the rest of my life. She wasn't just a co-worker but became my close friend, a family away from home, and now my Co-Founder. When we started Joyn, we talked about what it meant to start a company together while maintaining a friendship. Our friendship mattered, and so did making Joyn a successful business. We had tough conversations early but never in conflict, we talked about values before knowing what Joyn would be. Having Kendra as my Co-Founder is something I am grateful for every day, it’s not lost on me how rare it is to have the relationship we have and not only sustain it but grow it by running Joyn together. To me, the easiest thing about running a startup is doing it with Kendra. I’m excited to one day find ourselves together on a porch in our 80s talking about how we met in our early 20s, built a business together in our 30s, and about what’s yet to come. Kendra (Kenny) Wilkins, thank you for being you, you’re a once in a lifetime person to have as a part of my life.

Parul Bhandari, an expert in helping SaaS teams, VCs, and PEs build and grow impactful customer experience programs, just launched a new YouTube series called Exponential Customer Success. In the first episode, Parul interviews our very own Gemma Cipriani-Espineira, Founder of CS Angel, where they dive deep into the journey of becoming an angel investor. ?? Tune in as they discuss what angels look for when scouting, researching, and funding promising founders! https://lnkd.in/ekrJGhDv

Earlier this week, I had the privilege of pitching Bagel AI at The Pitch 2024 in front of 1000+ industry leaders, investors, and tech experts. It was incredibly rewarding to see so much excitement about our vision and its potential impact ??. We are thrilled to be one of the eight finalists and grateful to EY for hosting such a wonderful event. The positive feedback and interest we received afterwards were overwhelming, validating all the dedicated work our team has put in. For those who missed it, Bagel AI is a product intelligence platform that helps companies accelerate revenue. With our AI engine, product teams can continuously quantify and validate their roadmap to maximize its impact and seamlessly empower their stakeholders to win more deals. Looking to hear more about it? Reach out here: https://lnkd.in/d2m_7-KQ #bagelai #productrevenue #getbagel #productgtmalignment

Angel investing is tough—networking, research, legalities—but we make it easy for busy operators with free access to top deals. That's how we've invested in 5 companies across 3 Demo Days. Here's a quick look at the investing opportunities we'll be sharing at our upcoming Demo Day this Saturday, September 14: 1. Haydar Al-Saad @ RevSetter?– "We are the modern CustomerOS" 2. Jay Makarov @ Talentway?–"We make it easier, faster and cheaper to find the right CSM candidate or job" 3. Rakefet Yacoby From @ Mayple?–"High-Touch, Pay-per-Use Industry Expertise for Longtail Customers" 4. Tony Macias @ Butterflye?– "We turn product releases into revenue opportunities" Join us to receive access to pitch decks, share your expertise in CS and meet with these Founders. We're excited to build the future of CS together!