Crew Capital

Grafana Labs is one of the most successful open-source companies in the world, providing a composable monitoring and observability stack for more than 25M users. As Chief Operating Officer (COO) from 2019 through 2023, Douglas Hanna built out their Go-to-Market (GTM) function, expanding Grafana’s reach to 5000+ customers including Bloomberg, Citigroup, and Salesforce, and surpassing $250M in ARR. Doug now serves as the COO of Kustomer, a leading AI-powered customer support platform. Doug recently sat down with Crew Capital's Dylan Reider to discuss adapting GTM strategies during periods of hyper-growth, leveraging "heat" metrics to monetize open-source software, and fostering an ideal CEO-COO relationship. ?? Check out the full article below! https://lnkd.in/dnVSRftK #tech #ai #b2b #saas #startup #founder #advice #venturecapital #coo #entrepreneur

Happy Thanksgiving! To our friends celebrating tomorrow, we hope you have a wonderful holiday filled with family, friends, and food! In this special Turkey-Day edition of our community newsletter, we're diving into the secrets of scaling go-to-market success with Douglas Hanna, COO of Kustomer and former COO of Grafana Labs. Grafana is one of the most successful software companies in the world, and Doug helped grow it from Series A to over 5000+ customers and $250M in ARR. We spotlight Hook, the AI platform revolutionizing customer churn prediction and revenue growth. We're also excited to invite you to our end-of-year NYC Holiday Happy Hour on Tuesday, December 3rd. We’ll bring together the city's top startup founders, engineers, product managers, and salespeople for drinks, bites, and meaningful conversations to cap off what was a great year for the NYC startup ecosystem in 2024. ???? Save your spot here! https://lu.ma/s76sutmh #venturecapital #industryinsights #tech #businessgrowth #innovation #entrepreneurship #startups #news #startuplife #jobs #crewcapital

???? Our Annual Crew Capital Founders' Dinner in NYC was a blast! ?? It was great to get the Crew family together ahead of the holidays to enjoy some delicious food, take part in engaging conversations, celebrate the achievements made across our portfolio over the course of 2024, and get fired up for what’s next in 2025. ?? Many thanks to Nicole Brookshire, Hillary Coleman & Richard Truesdell from Davis Polk & Wardwell LLP for partnering with us! #venturecapital #community #b2b #startup #entrepreneurship #founders #leadership #event Brandon Deer Daniel Dines Sonia Damian Dylan Reider Andrew Green

Crew Capital's #StartupSpotlight: Productiv – The Leading SaaS Management Platform ??Mission Productiv empowers organizations to maximize the value of their SaaS portfolios by providing deep insights into app usage, engagement, and renewal opportunities. Their platform helps companies make informed decisions about their software investments, optimizing budgets and driving efficiency. ??????Meet the co-founders Productiv, led by CEO Sean D. Murray, former CRO at Greenhouse and SalesLoft, was founded by Jody Shapiro, Munish Gandhi, and Ashish Aggarwal—three experienced industry leaders and serial entrepreneurs with a shared mission to help organizations unlock the full value of their SaaS investments. Jody Shapiro, formerly a product leader at Google Analytics, brought deep expertise in data-driven product management. Ashish Aggarwal, CTO, joined from engineering leadership roles at Postmates and Amazon, where he focused on scaling complex systems. Munish Gandhi, now CEO of Statisfy, came from LinkedIn, specializing in strategy and operations. Together, they created Productiv to address the complexities of SaaS management. ??What Sets Them Apart Productiv uniquely empowers IT, procurement, and finance teams by providing a SaaS Management Platform that seamlessly integrates with core systems and leverages AI to optimize every aspect of software management. With Productiv, companies gain full visibility into app usage, costs, and compliance, enabling them to make smarter purchasing, renewal, and governance decisions. The platform combines robust data insights, no-code workflows, and intelligent automation, replacing manual tasks and ensuring proactive oversight of the SaaS portfolio. Key features include AI-powered renewal management, purchase tracking, and vendor compliance assessment, all designed to align teams around data-driven decisions that boost efficiency, reduce third-party risk, and create measurable business value. ??Discover More: * Learn more about Productiv: https://lnkd.in/dKRQZuHY & https://productiv.com/ * Dive into the latest SaaS trends: https://lnkd.in/dqnCPY4U * Check out how Productiv helped Gainsight: https://lnkd.in/dTYH-uDJ Need an intro? Reach out to us at [email protected] #startup #spotlight #ceo #disrupt #B2B #SaaS #productivity #cio #ai #tech #venturecapital #crewcapital

Crew Capital's #TipOfTheWeek ?? on how to nail first time customer calls with Ben Fiechtner, GTM President at UiPath "What I found is that product-market fit matters the most on that first call. If we’re not speaking the language of the clients, they move on to someone that they think can. Lead routing is both an art and science but magic when you get it right. If somebody’s self-selecting in, push to the individual expertise you need. Time over target matters, and I think as a buyer myself, first calls are often wasted.” ??Read more at: https://lnkd.in/dU4ycRQn #advice #founder #startup #growth #mindset #sales #entrepreneur #strategy #customer #demandgeneration #ceo #tech #scaling

?? Rilla is hiring! Join one of NYC’s fastest-growing startups and help transform sales coaching through virtual ridealongs that are reshaping field sales. ?? ?? ?? Check out their open roles below and get in touch at?[email protected]! ???? https://lnkd.in/dhnHipbC #jobs #sdr #engineer #hire #startup #sales #customersuccess #gtm #tech #vc #ai #crew

Thrilled to see Integration.app’s rapid growth as a go-to #integration vendor!?? Just last year, they started with 20 connectors for CRMs and Marketing tools. Since then, they’ve more than expanded their library 10x - twice! They now offer hundreds of reliable connectors with features like managed auth, data access, and event polling. Integration.app makes it easier than ever for developers to build customer-facing integrations. Curious about specific app integrations? Check out their growing library here: https://lnkd.in/eyXjH72B #software #tech #crewcapital #startup #engineering #llm #api #saas #slack #notion

Crew Capital's #StartupSpotlight: Xentral ERP Software – The All-in-One ERP Solution for Fast-Growing Businesses! ??Mission Xentral is redefining ERP for modern businesses, providing a fully integrated platform that helps fast-growing companies streamline operations from finance and inventory management to sales and logistics. Built to scale with the needs of dynamic companies, Xentral enables seamless workflows, real-time insights, and intelligent automation, allowing businesses to focus on what matters most: growth. ??????Meet the co-founders Benedikt Sauter and Claudia Sauter, the co-founders of Xentral, are serial entrepreneurs with extensive experience in SaaS, digital transformation, and product development. Domenico Cipolla, who joined Xentral as Co-CEO in 2023, brings decades of expertise in strategy and operations from his previous leadership roles as COO, CEO, and VC Partner. Their deep understanding of the technology landscape and entrepreneurial drive have been key in shaping Xentral’s mission to simplify business operations and help companies scale efficiently. ??What Sets Them Apart Xentral ERP simplifies and streamlines operations for small and medium-sized enterprises (SMEs) by connecting all areas of the business—from orders and inventory management to payments and shipping. This provides transparency, control, and efficiency, saving time, increasing sales, and boosting customer satisfaction. The platform consolidates key processes in one place, automates daily tasks, and integrates seamlessly with popular tech tools. Key features include product data management (PIM), CRM, procurement, warehouse management, automated shipping, customizable reporting, enhanced production planning, and simplified accounting. Xentral helps businesses scale sustainably, adapt to change, and improve operations, making it a trusted partner for SMEs. ??Discover More: * Check out Bene’s insights on the ERP market:?https://lnkd.in/diEtCvnH * Learn more about Xentral:? https://xentral.com/en? &? https://lnkd.in/d4kFYKZZ * Start a free trial here:?https://lnkd.in/dBxtcd9R Need an intro? Reach out to us at?[email protected] #startup #spotlight #ceo #disrupt #B2B #SaaS #erp #smb #ai #tech #venturecapital #crewcapital

Today, I am proud to share that we are the #integration vendor with the fastest growing library of integrations in the market ?? When we started scaling our connector library last year we had only 20 connectors available focused on CRMs & Marketing tools. We wanted to prove that our connectors can function well with custom fields, custom requests & were very stable. Together with our product team, we’ve made huge leaps and managed to 10x our integrations library twice this year. LLMs are particularly useful to figure out patterns in data and APIs and after many fast iterations we’ve been able to mass-generate hundreds of connectors that have powerful capabilities from managed auth, easily accessible data collections, polling events and more. This rapid expansion came directly from listening to what users actually need—building the connectors they’ve been asking for and making it easier for more apps to communicate seamlessly. As a #SaaS company, you will always need niche or regional integrations outside of popular apps (like Slack, Notion etc) - now, you can access a huge list of integrations and cherry pick what you need. If you’re interested in any particular app to integrate, visit our page here: https://lnkd.in/eyXjH72B

Crew Capital's #TipOfTheWeek ?? on key areas to focus on when building a startup with Sanjeev Arya, GTM Adviser “Focus on the purpose! “Why are you doing it? Test yourself. Quiz yourself. Challenge yourself every day with the Why? And then focus on sustaining your mission. It’s a marathon. It’s not a sprint. Don’t tire yourself out unnecessarily by looking at others. If you believe in your idea and you think it’s credible enough and it can stand on its feet, just go wholeheartedly with it.” ??Read more at: https://lnkd.in/d4uQw8Rb #advice #founder #startup #growth #mindset #motivation #entrepreneur #strategy #entrepreneurship #startuplife #ceo #tech #scaling