Crewhu

Next week! Our VP of Marketing, Jennifer Miller, will be going LIVE with George Smith, Augmentt's Head of Community & Strategic Partnerships. These two spend their days in the trenches of MSP Operations, evangelizing the platforms they represent. Both Crewhu and Augmentt offer tools that make teams more productive, efficient, and motivated to make the end user, YOUR CUSTOMER, happy! Happy employees and happy customers tend to be loyal employees and loyal customers, which is GREAT for business. Learn more next Thursday at 2 PM EST as they trade secrets for best practices. Register to attend live or get the recording on-demand ?? ?? ?? www.crewhu.com/augmentt #msp #channelpartners #bestpractices #webinar #productivity #retention

Everyone loves a chance to win! ?? Hosting engaging contests can boost customer engagement and brand awareness. Use this guide to plan a contest that will get customers buzzing: https://hubs.li/Q039hZNt0

In a sea of similar products, exceptional customer service sets you apart. ?? So, how do you encourage customers to buy from you and keep buying from you? Exceptional customer service. This starts by gauging your service and figuring out how to make it better. #customerservice #customersatisfatction #msp https://hubs.li/Q038k2Lx0

Ready to take your Managed Service Provider to the next level? ?? Benchmarking your performance against industry peers is key to identifying growth opportunities. Learn about the role of benchmarking and how to use it to improve your #MSP. https://hubs.li/Q038j-kL0

Just got a 4 on your Net Promoter Score survey? It’s time to dig in and find out why a customer gave such a low score. This involves understanding emotional drivers. These include perceived value, quality of service, and the personal connection they got – or didn’t get. #nps #netpromoterscore https://hubs.li/Q038k5P20

?? Engaged team members are the cornerstone of exceptional service. Studies have found that when crew members are engaged and motivated, customers are more satisfied. #employeesatisfaction #customersatisfaction https://hubs.li/Q038k7hw0

Did you know new and returning customers view your services differently? ?? That’s why tailoring your surveys to these segments can give you actionable insights. Find out why businesses need to do this and how to get started. #customersurvey #nps #csat https://hubs.li/Q038k9Sh0

Exceptional customer experiences don’t happen by accident; it’s a team effort. ?? So why not make it a point to reward your crew, including the ones working behind the scenes? #employeereward #employeerecognition https://hubs.li/Q038jZZq0

Is your customer actually satisfied or just relieved the interaction ended? ?? Using a quick Customer Satisfaction Score survey will tell you the truth. Here are some tips to help you measure and enhance customer experience. #CSAT #customer experience https://hubs.li/Q038k8g80

Most customers probably won’t come out and say what they like – or don’t like – about your business. This is why it’s up to you to get their #feedback, and there are different metrics you can use. Learn about NPS and #CSAT scores now. https://hubs.li/Q037nm7t0