Cresta

?? BIG NEWS: Cresta has raised $125M in Series D funding! ?? This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. ??

????? Webinar alert! We're kicking off the first episode of our AI Maturity Blueprint webinar series by diving into how to build a culture that embraces AI and empowers agents. Join Theresa Piasta, Director of Customer Strategy at Cresta, and Nate Brown, Head of CX Advisory at Metric Sherpa, as they share: 1?? Proven steps to drive AI buy-in and reduce resistance. 2?? How AI can create new opportunities for agents, not eliminate them. 3?? Leadership strategies for AI and human collaboration. ?? It's happening tomorrow, March 6 at 11 a.m. PT / 2 p.m. ET Register now: https://lnkd.in/esu4_bRa #AI #artificialintelligence #webinar #AImaturity?

A strong knowledge base should do more than store information—it should empower agents to succeed. ?? How do you turn your knowledge base into a true advantage for your team? In our latest blog, we share strategies on how leveraging an AI-powered platform can make knowledge base information more accessible and actionable for maximum impact. Check it out ?? https://lnkd.in/eNh7Btii #AI #artificialintelligence #knowledgebase

What happens when human expertise meets the power of AI? ?? Metrigy Research explores this winning combination in the ebook, "Humans + AI: Blending the Best of Both for CX Greatness." Inside, you’ll uncover: ?? How AI enhances human performance in contact centers ?? Proven strategies to balance automation and empathy ?? Real-world results from companies leveraging AI for CX transformation Discover how to achieve exceptional customer experiences by harnessing the strengths of humans and #AI together.?Download your copy here ?? https://lnkd.in/g4vV5rkn #artificialintelligence #CX #customerexperience

Cresta CEO, Ping Wu, had an exciting week at #WebSummitQatar in Doha ???? He took to the stage to discuss the future of AI innovation and what it takes to stay ahead in a rapidly evolving industry. From driving meaningful #AI adoption to navigating the challenges of deploying AI agents at scale, one thing is clear—enterprises that embrace AI thoughtfully and strategically will continue to lead the way ?? #WebSummitQatar2025 #WebSummit #tech #AI #innovation

Can Cresta’s CMO, Russell Banzon, and Head of Product Marketing, Devon Mychal, trick Cresta AI Agent? ?? We searched social media for the most common complaints (and customer service fails) about virtual agents and chatbots, to see if #CrestaAIAgent can pass the test in navigating these same issues ? The results may surprise you! Check out the full video to see AI Agent in action ?? https://hubs.la/Q038hh-V0 #artificialintelligence #AI #AIAgent

Since launching Cresta AI Agent last October, we’ve been on a mission to redefine what’s possible with AI automation in the contact center. Businesses no longer have to choose between cost savings and exceptional customer service—AI Agent delivers both. We're so excited about the remarkable impact our customers are achieving with AI Agent, including Brinks Home, a standout example of what’s possible when AI is deployed across contact center operations the right way. With #CrestaAIAgent handling complex, multi-step issues and facilitating seamless call hand-offs when necessary, Brinks Home is improving contact center efficiency, customer experience, and business impact all at once. ?? AI that powers natural, human-like conversations customers enjoy. ?? AI built with a hybrid architecture, harnessing the power of LLMs with guardrails. ?? AI that works seamlessly alongside human agents. The next generation of voice AI agents isn’t coming—it’s already here. Learn how Brinks Home is transforming their contact center automation with Cresta AI Agent ?? https://hubs.la/Q038tCXy0 #artificialintelligence #CX #AI #AIAgent

Great chat at Web Summit Qatar with Cresta CEO Ping Wu on “Deploying AI agents in the enterprise”! ?? We discussed: ?? How global enterprises can successfully deploy AI agents ?? The biggest concerns and resistance points employees have when AI agents are introduced ?? Top risks associated with deploying AI agents at scale, and how businesses can mitigate them proactively ?? How companies measure the ROI of AI agent deployments and key metrics to use ?? Emerging trends in AI agent technology shaping our future #WebSummitQatar #WebSummit #Qatar #Doha #AI #tech #technologies #innovation #business #investment #moderator #martinastravels

AI success isn’t just about having the tech... It’s about getting leadership buy-in, choosing the right tools, and streamlining daily operations and workflows. Where do you see the biggest challenge? ?? #AI #artificialintelligence

Cresta’s Voice Platform powers real-time intelligence for contact centers—but how does it handle massive amounts of voice traffic at scale? ?? For AI-driven contact centers, the ability to route, process, and manage voice interactions efficiently is essential for delivering real-time intelligence. In part one of our Voice Platform blog series, Florin Szilagyi, Head of R&D in our Romania office, breaks down how Cresta: ? Manages customer-specific subdomains to ensure data sovereignty. ? Leverages AWS Route 53 and Elastic Load Balancers for smart routing. ? Maintains security and compliance through Kubernetes ingress controllers for seamless scalability. Understanding these infrastructure decisions is key to building AI-powered enterprise applications that can scale effectively. Read more about the technology behind Cresta’s Voice Platform and how we’re enabling smarter, faster, and more efficient contact center interactions ?? https://lnkd.in/ecHieBy8