Cresta

?? BIG NEWS: Cresta has raised $125M in Series D funding! ?? This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. ??

Last week, we shared the news that Cresta secured $125M in funding ?? You can get all of the details in our press release, but first, some special shout-outs: To our investors — thank you for fueling our vision and growth. To our customers ー thank you for your trust and support. And to the Cresta team — thank you for making the impossible possible. (We’re not crying, you are.) Read the full announcement here: https://lnkd.in/daJxH5-W

Want to know the secret to turning upset customers into happy ones? We analyzed 1M+ contact center conversations to find out what's making customers so angry, and what best-in-class agents do to turn those frowns upside down. What questions do they ask? Which types of reactions work best? Find out all of that and more with our top 10 tips for contact center agents to turn customer frustration into satisfaction: https://hubs.la/Q02VqwHn0

?? What an incredible evening at the Cowboys vs. Texans game! ?? We had a blast connecting with some of the best and brightest in the industry, including valued leaders from Brinks Home, CVS Health, Hilton, Neiman Marcus Group, CarMax, and more. Thank you to everyone who joined us for an unforgettable night of networking, great conversations, and of course, football! Here’s to building relationships that drive success. ??

? Last Call! ? TOMORROW: Don’t just adapt—get ahead with insights from Lan Guan and Ping Wu. Discover how AI is redefining the contact center for a true competitive edge. ?? Register now! ?? https://hubs.la/Q02X5W9N0

We're thrilled to announce our investment in Cresta's $125M Series D funding round! ?? Cresta is redefining the contact center industry with innovative, human-centric AI solutions that empower teams to deliver outstanding customer experiences. This milestone funding round represents a significant leap forward in advancing AI that enhances, rather than replaces, human interactions. We’re proud to support Cresta’s mission and look forward to witnessing the remarkable impact they’ll continue to make in transforming customer engagement and driving operational excellence. ?? Congratulations to Ping Wu and the entire Cresta team on this well-earned achievement! To learn more: https://lnkd.in/eshr-MSg #LGTechnologyVentures #Portfolio #Cresta #AI

?? BIG NEWS: Cresta has raised $125M in Series D funding! ?? This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. ??

?? Congratulations to the Cresta team on their Series D! Cresta’s enterprise-grade AI platform for contact centers empowers leaders and agents with real-time insights to work more effectively and deliver better business results. WiL Principal Todd Grover and Investor Olivia Hedding share more about our investment and why we’re excited to partner with Cresta on their mission to reinvent the contact center ?? https://lnkd.in/guRHC8aV

Today, I’m thrilled to share an incredible milestone for Cresta: we’ve secured $125M in Series D funding! ?? This round was led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contribution from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Returning investors Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, and Tiger Global Management also doubled down. With this investment, we’re accelerating innovation: expanding globally with new engineering hubs and delivering even greater value to our customers through new capabilities in next-generation virtual agents, insights, and more. AI is already fundamentally reshaping how businesses operate, yet the potential for transforming customer interactions in contact centers remains largely untapped. At Cresta, we're dedicated to accelerating this transformation and helping our customers turn conversations into a competitive advantage. Read the full announcement and see what we’re building:?https://lnkd.in/dMxQkG6y A heartfelt thanks to our team, investors, and partners for believing in this journey. This is just the beginning - it’s always day one at Cresta!

As the role of the contact center evolves, traditional agent coaching methods just don't cut it anymore. With AI-powered tools, contact centers can scale and personalize coaching using data-driven insights. Read on to learn how AI-powered coaching can unlock new levels of success for your contact center: https://lnkd.in/d4txeqEk