If you missed this week's webinar featuring Tod Famous (Crescendo AI) and Mercer Smith (PartnerHero), you can watch it on demand now. Learn about the biggest misconceptions around AI in CX, and find out how to craft an AI strategy that empowers CX leaders, elevates human agents, and catapults customer experiences to new heights. Listen on demand > https://hubs.ly/Q02Z7L2L0 #CustomerExperience #AIinCX #CXLeadership #AugmentedAI
关于我们
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
- 网站
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https://www.crescendocx.ai/
Crescendo的外部链接
- 所属行业
- 科技、信息和网络
- 规模
- 2-10 人
- 总部
- San Francisco
- 类型
- 私人持股
地点
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主要
获取路线
US，San Francisco
Crescendo员工
动态
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What does the future of customer service look like? In this podcast, Celesta Managing Partner Sriram Viswanathan dives deep with Crescendo AI Co-founders Andy Lee and Anand Chandrasekaran to unpack the transformative power of AI in the contact center industry. ? Hear the founders’ vision for Crescendo AI and their approach to scaling innovation. ? Understand AI’s impact on customer interactions and how it’s redefining engagement. ? Get a glimpse into Crescendo’s technical architecture and the strategy behind its rapid growth. From market strategy to the future of human-AI collaboration, this conversation is packed with insights for leaders navigating the next wave of CX transformation. ?? Tune in: https://hubs.ly/Q02YRKl10 #CXInnovation #AugmentedAI #CustomerServiceRevolution #AIandBPO
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Last week, over 60 CX leaders came together at CS Labs hosted by Sophie Conti to explore the evolving role of AI in customer experience. It was an inspiring event, and we were thrilled to participate alongside our team at PartnerHero. Thanks to Sophie Conti, the speakers, and everyone who joined for making this such a thought-provoking experience. Read on for some key insights from the event including trends on agentic AI, process automation, metrics, AI implementation approaches and more. #CustomerExperience #AIInnovation #CXLeadership #AgenticAI
We wrote a recap of some of the key learnings that we gleaned from the CS Labs event hosted by Sophie Conti and wanted to share them for those that weren't able to join. We were extremely fortunate to sponsor alongside our team at Crescendo and our friends at KODIF, Operative Intelligence, Assembled and Forethought. What do you think of these learnings? Do you agree? Do you have anything to add?
CS Labs recap - Where do we go from here with AI?
PartnerHero，发布于领英
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Don't miss tomorrow's webinar featuring Tod Famous (Crescendo AI) and Mercer Smith (PartnerHero) as they unpack the biggest misconceptions around AI in CX. Learn how a well-crafted AI strategy can empower CX leaders, elevate human agents, and catapult customer experiences to new heights. ?? Webinar: Debunking CX Myths About AI ??? Date: November 20th, 2024 ?? Time: 10:00 - 10:45 AM PST Register now to attend live or watch the recording on demand > https://hubs.ly/Q02YFSJZ0 #CustomerExperience #AIinCX #CXLeadership #AugmentedAI
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What a Night! Thank you to everyone who joined us for an unforgettable evening at Ula last Thursday. Our fireside chat with Crescendo CEO Matt Price, PartnerHero CEO Shervin Talieh, and https://hubs.ly/Q02YBPPT0 CRO Kyle Norton sparked insightful conversations about the future of CX and AI shaping the industry. The unique venue, curated dinner, and dynamic networking made this event truly special. A big thanks to our speakers, attendees, and the team who made it all happen. Here’s to driving CX innovation together—until next time! #CXLeadership #AIInnovation #Networking #FutureOfCX
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?? Just released: Andy Lee and Anand Chandrasekaran of Crescendo sit down with Celesta Capital’s Sriram Viswanathan on the TechSurge Podcast. They explore how AI is transforming customer service and why the future lies in blending technology with human expertise. Don’t miss this deep dive into the next wave of business process innovation. ?? Link to listen in the comments ?? #AI #CustomerService #Innovation #CXLeadership
Out now on the TechSurge Podcast, we're featuring Andy Lee and Anand Chandrasekaran from Crescendo, sharing their vision for the future of AI-powered customer service, with Celesta Managing Partner Sriram Viswanathan. Learn about their innovative approach to integrating AI into business process outsourcing. ?? Link to listen ?? https://lnkd.in/gbjRU4di
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?? New Blog from Tod Famous The 85% Problem—The AI Gap Your Team Can’t Bridge Tempted to build your own generative AI for CX? Achieving 85% functionality may be within reach, but closing that final 15% gap can consume endless resources and budget. In The 85% Problem, Tod Famous reveals the hidden challenges of DIY AI—from constant maintenance to the risks of LLM unpredictability. Discover why working with a partner like Crescendo may be the key to reaching 100% and delivering the exceptional CX your customers expect. Read more to see if DIY AI is worth the leap. https://hubs.ly/Q02Y8r8d0 #CustomerExperience #AIinCX #CXLeadership
Crescendo Blog | The 85% Problem
crescendo.ai
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?? Webinar: Debunking CX Myths About AI ??? Date: November 20th, 2024 ?? Time: 10:00 - 10:45 AM PST Join Tod Famous (Crescendo AI) and Mercer Smith (PartnerHero) as they unpack the biggest misconceptions around AI in CX. Learn how a well-crafted AI strategy can empower CX leaders, elevate human agents, and create data-driven, personalized customer experiences. Ready to future-proof your CX program? Register today! > https://hubs.ly/Q02Y05cC0 #CustomerExperience #AIinCX #CXLeadership #AugmentedAI
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Our November newsletter is here! Read about our feature in Bloomberg, how we're scaling CX support for an electronics brand, and register for our upcoming webinar on debunking CX myths about AI.
November Newsletter
Crescendo，发布于领英
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There's still a few spots left! Join us for an intimate dinner and fireside chat with Crescendo CEO Matt Price, PartnerHero CEO Shervin Talieh, and Owner. com CRO Kyle Norton as they explore the future of customer experience and AI. ?? When: November 14, 6-9 PM ?? Where: Ula restaurant, San Francisco Request to RSVP > https://hubs.ly/Q02WVNS30
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