Covenir BPO

Mail and print distribution aren’t typically a core focus for insurers, yet they’re critical for seamless operations. Accurate, timely mail can strengthen policyholder relationships, ensure compliance, and protect privacy — often under strict regulatory oversight. In our latest article, we dive into the essential role mail services play in insurance and offer carriers strategies for controlling costs without sacrificing quality. From enacting quality control measures and leveraging automation to outsourcing with specialized partners, discover actionable insights to streamline your print and mail process. Check it out now — https://lnkd.in/gMserxMm. #InsuranceOperations #CostControl #PrintAndMail David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

The insurance carrier market is evolving faster than ever. To stay ahead, delivering a standout policyholder experience is essential. That’s where insurance advisors come in — offering deep industry expertise and a consultative approach to keep you competitive. Ready to grow? Check out our latest guide “How Insurance Advisors Can Provide a Competitive Edge” to learn more — https://lnkd.in/gBuUm2XZ. ?#InsuranceOutsourcing #CompetitiveEdge #CustomerExperience #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Outsourcing insurance services can be daunting — you want efficiency without sacrificing control. In a world where customer experience drives over two-thirds of customer loyalty, outsourcing must align with your commitment to quality. How can you achieve this balance? Here’s how: - Swift Response Times: Customers despise waiting. Ensure your outsourcing partner keeps response times quick, every time. - Scalable Support: Demand support that adapts to surges, especially during high-stakes scenarios like natural disasters. - Knowledgeable Staff: Avoid repetitive hand-offs. Partner with teams trained to resolve issues on the first call, especially during critical first notice of loss. - Brand Consistency: Maintain your voice and policies so customers feel right at home. - Regular Quality Checks: Conduct audits, monitor reviews, and invite feedback to ensure a seamless experience. Check out our latest guide to learn more about keeping control while outsourcing effectively — let’s bring your growth plans to life: https://lnkd.in/ghBjjUT7. #InsuranceOutsourcing #CustomerExperience #InsuranceInnovation #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Want to improve your print and virtual mailroom functions? Looking for ways to streamline policyholder communications without the complications of managing it all in-house? Our new eBook, The Ins and Outs of Print and Mail, explores how partnering with a BPO can drive efficiency, ensure compliance, and enhance customer satisfaction. Download the eBook today for the latest industry stats, the benefits of NOT doing everything yourself, how to source and vet respected partners, and a few customer success stories:?https://lnkd.in/gwSMx45G. #InsuranceSolutions #BPO #CustomerSatisfaction David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

This Veterans Day, we pause to honor the brave men and women who have selflessly served our country. From all of us at Covenir, thank you to those who have worn the uniform and defended our freedom with courage and resilience. Your sacrifices — alongside those of your families — are deeply appreciated. To all veterans and active service members, we extend our heartfelt gratitude. #VeteransDay #ThankYouVeterans #HonoringService David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Fall brings changing leaves — and a challenging storm season for carriers and policyholders, marked by relentless flooding, mudslides, and power outages. In times like these, call centers become a lifeline, handling surges in volume with urgency and care. At Covenir, we manage over 400,000 calls annually and know the importance of scaling up during weather events. To help carriers stay prepared, we’ve compiled our insights into a practical guide on maintaining business continuity. Discover strategies to keep your operations resilient: https://lnkd.in/gGkuSRP4 Have questions about our flexible BPO solutions? Message us for details. #InsuranceIndustry #HurricaneSeason #BusinessContinuity #CallCenterSupport #DisasterPreparedness #CustomerService #InsuranceSupport #CrisisManagement #Covenir #CatastrophicEvents #StormResponse #FloodPreparedness David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

The back office in insurance may not always be visible, but it plays a crucial role in powering efficient and compliant operations. From underwriting and claims processing to data entry, these behind-the-scenes tasks support an insurance carrier’s front office and enable a seamless policyholder experience. In this latest article, we break down the key benefits of efficient back-office operations: improved policyholder satisfaction, enhanced risk management, regulatory compliance, and cost savings. Discover how best practices like leveraging technology and strategic outsourcing can streamline these essential functions — https://lnkd.in/g-uK46At. #InsuranceOperations #BackOffice #Efficiency David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

No policyholder looks forward to filing a claim, but they expect a smooth, fast experience. For insurers, balancing quick resolutions with accuracy is crucial to avoid overpayments and detect fraud. At Covenir, we understand the challenges of auto insurance claims processing and provide solutions to streamline and optimize each step of the workflow. Check out this recent article to discover expert tips and strategies for improving your claims processing efficiency: https://lnkd.in/gVW67RK9. #InsuranceSolutions #ClaimsProcessing #CustomerSatisfaction #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

As seasonal surges in insurance demand approach, P&C insurers must be ready to maintain service excellence without straining resources. Seasonal peaks, driven by events like hurricanes or winter storms, often mean increased claims, policy inquiries, and service demands. Covenir’s outsourcing solutions offer a strategic way to stay agile. From claims processing to call center support, our scalable services help insurers handle surges efficiently while preserving policyholder satisfaction. Whether it’s automation or onshore support, we’re here to support insurers in meeting peak demands seamlessly. Check out our latest guide" "Managing Seasonal Surges in Insurance: How to Prepare for High-Demand Periods" — https://lnkd.in/gZpAYtux. #InsuranceOutsourcing #SeasonalDemand #ExtremeWeather #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

???? Happy Halloween from the Covenir team! ???? As we embrace the spooky spirit of the season, we’re here to help ensure nothing scares your business. From Print & Mail Room to Customer Support, we’ve got you covered so you can focus on enjoying the fun of Halloween! Stay safe, have fun, and let Covenir handle the unexpected surprises. Wishing you a frightfully good day filled with treats, not tricks! #HappyHalloween #Halloween2024 #InsuranceSupport #BPO #CustomerService #FNOL #NoTricksAllTreats #InsurTech David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett