Covenir BPO

As the year wraps up, we’re seeing plenty of articles and reports about the big-picture trends shaping the insurance industry. ?? But what about the challenges you’re facing right now, day-to-day? If you're an insurance carrier Claims, Ops or IT Leader –?we want to hear from you. What’s keeping you up at night as you head into the new year? Is it staffing and resource management, budget pressures, claims surges, or regulatory compliance? Take a moment to share your perspective in our poll below. Your input helps us better understand the tactical hurdles you're dealing with—and how we can help solve them. And if we missed something, let us know in the comments. ?? David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

You've probably never thought about the history of proof of mail solutions. But insurers have used every new innovation possible over the years to ensure policyholders receive sensitive communications. ? Curious about how proof of mail has evolved and what options exist today for insurers? Check out our latest blog post to discover the history, current practices, and advanced solutions that can streamline your processes AND ensure you're prepared for evolving proof of mail laws. Read the blog: https://bit.ly/4gZsdl2 #InsuranceInnovation #PrintAndMailSolutions #RegulatoryCompliance #CovenirIMA #proofofmail David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Covenir celebrates #BlackHistoryMonth by honoring trailblazers like Frank L. Gillespie, founder of Supreme Liberty Life Insurance Co. which opened in 1919 to serve Black communities in Chicago. ?? #InsuranceTrailblazers #Insurtech #FinancialServices #MGAs #InsuranceCarriers #InsuranceOperations David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Are You Ready for Stricter Proof of Mail Requirements? Regulations on proof of mail are tightening, and they’re impacting insurers. Some states are rejecting bulk mailing certificates (Form 3606-D) as adequate proof that sensitive policy documents were mailed, driving insurers to adopt more robust, yet costlier, documentation standards like Form 3665. These changes can be complex and costly to implement, but staying compliant is possible. We’ve put together an in-depth guide, "What Every Insurer Needs to Know About Changing Proof of Mail Laws," to help you understand: -The key regulatory changes and their impact -The challenges insurers face with proof of mail compliance -How solutions like Covenir IntelliMail Advantage (IMA) can reduce costs while enhancing compliance and visibility ?? Download the guide now: https://bit.ly/4khh16e #InsuranceCompliance #MailingSolutions #RiskManagement #ProofOfMail #PrintAndMailSolutions #RegulatoryCompliance #CovenirIMA David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

We are so proud of the success of Covenir BPO's IntelliMail Advantage Solution and why we have been chosen by more than 60 P&C carriers for their Printing, Distribution, and Proof of Mail needs. Let us show you how we can help you!

?? Big News ?? We’re thrilled to announce the launch of Covenir IntelliMail Advantage (IMA) – a game-changing proof of mail solution designed to simplify and enhance print and mail communications for insurers. What is IMA? IMA is our innovative response to the growing need for stricter proof of mail compliance, enhanced transparency, and lower operational costs. By leveraging file-based processing, barcode technology, and bulk mail efficiencies, IMA gives insurers a verifiable, end-to-end audit trail – from printing to the post office, often reducing costs in the process. Why does it matter? Insurers are under intense regulatory and operational pressures, particularly as some states and jurisdictions implement stricter proof of mail standards. Managing sensitive policyholder communications across varying jurisdictions is complex, costly, and carries significant risk if mishandled. That’s precisely why we built IntelliMail Advantage – to deliver peace of mind in a shifting regulatory environment. Learn more: https://bit.ly/41xkjL6 #InsuranceInnovation #PrintAndMailSolutions #RegulatoryCompliance #CovenirIMA David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Covenir honors #BlackHistoryMonth by celebrating insurance trailblazers like Maggie Lena Walker, the first woman to charter a bank in the U.S. and a leader in providing insurance access to Black communities. ?? #InsuranceTrailblazers #Insurtech #FinancialServices #MGAs #InsuranceCarriers #InsuranceOperations David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

We get it—managing a call center during peak claims times is no small feat. ?? High claim volumes, tight regulations, and complex cases create a perfect storm. Add balancing efficiency with exceptional customer care to the mix? That's a tall order. Here's how you can simplify the chaos: 1?? Streamline FNOL and desk adjusting with scalable solutions to handle surges without sacrificing speed or accuracy. 2?? Boost compliance confidence by integrating tools and processes that ensure adherence to state and federal regulations without the headaches. 3?? Elevate customer satisfaction with empathy training and proactive communication that builds trust, even during tough situations. 4?? Maximize resources and reduce costs by leveraging third-party support when needed. (This is where Covenir comes in. ??) Are you ready to transform your operations? Get our ebook to find out all about it. --> https://bit.ly/4hI8pUs #Insurtech #InsuranceSupport #CallCenter #InsuranceCarriers #InsuranceClaims #Insurance Operations #ClaimsSurge #Insurance MGA David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Happy President's Day! ???? Today, we honor the leaders who have shaped our nation through vision, courage, and commitment. At Covenir, we’re reminded that leadership isn't just about making decisions—it's about inspiring people, building trust, and creating a shared path forward. Who has inspired your leadership style? We'd love to hear your thoughts in the comments. ?? #Insurtech #InsuranceSupport #CallCenter #InsuranceCarriers #InsuranceClaims #Insurance Operations #ClaimsSurge #Insurance MGA #PresidentsDay David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Covenir honors #BlackHistoryMonth by celebrating pioneers like John Henry Merrick, co-founder of North Carolina Mutual Life Insurance Company—the first and largest Black-owned insurer in the U.S. ?? #InsuranceTrailblazers #Insurtech #FinancialServices #MGAs #InsuranceCarriers #InsuranceOperations David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown