CourtCorrect

Exciting to see our AI-powered Root Cause Analysis (RCA) tooling in action with Simplify Consulting!??? Over the past weeks, the Simplify team has been exploring how AI can?enhance accuracy, efficiency, and strategic impact in RCA: a critical function in complaints management that not only drives better regulatory outcomes but also transforms customer journeys across financial services. A huge thank you to?Nina Cherry, Dominic House, and Richard Shearwood for championing this work and helping to push the boundaries of AI-driven RCA. We’re thrilled to collaborate with a leading consulting firm that shares our vision for the future of complaints resolution.

?? Keep calm and transform: Reducing Britain’s ￡100bn annual complaints black hole ?? At?CourtCorrect, we believe that some of the biggest challenges in business - those that quietly drain resources and stifle productivity - can also be the greatest opportunities for transformation. Right now, UK businesses lose?nearly ￡100bn every year?as employees spend??? ???????? ?????? ???????????dealing with service failures and complaints. That’s not just a cost: it’s a systemic inefficiency that holds back growth, innovation, and customer trust. In our first?thought leadership piece for UK Finance, we explore how the?intersection of talent, technology, and in-depth expertise?can reshape complaints resolution. The financial services sector stands at a crossroads. Those who?embrace AI-powered transformation?will unlock new efficiencies, enhance trust, and lead the way in redefining consumer engagement. This isn't just about cost reduction, but?rethinking complaints handling as a strategic function that can drive?fairer, faster, and more consistent outcomes for consumers. By fostering?cross-sector collaboration, data standardisation, and AI innovation, we have a once-in-a-generation opportunity to reshape how businesses, regulators, and customers interact. The UK has the talent, the creativity, and the drive to lead this transformation.?At CourtCorrect, we’re already working on it. How about you? ?? Read the full article here: https://lnkd.in/eVqA_M_G A huge thank you to?Jason Cole and Regine F. at UK Finance for making this piece possible, and to Alain Dehaze and Philippe Verboogen for their insights and contributions! #Transformation #AI #ComplaintsResolution #FinancialServices #UKFinance #Innovation #CourtCorrect

A fascinating reminder of how complaints have shaped human interactions for millennia, and how we're driving their resolution into the future. Check out some trip-inspired reflections on innovation, justice, and what's next for CourtCorrect this year!

???Happy New Year from CourtCorrect! ?? As we say goodbye to 2024, we’re reflecting on an incredible year of milestones, innovation, and collaboration. Here’s a look back at some of the highlights we achieved together this year: ??Landmark Events: ??Hosted the?Cambridge Complaints Forum?at Newnham College, University of Cambridge, fostering insightful discussions with industry leaders. ??Joined Grant Thornton Ireland in Dublin for the?Consumer Protection Conference. ??Sponsored the?23rd Annual Complaints Management Forum?in London, chaired by our very own Amir Ali OBE. ???Platform Success: ??Achieved?90x growth in platform usage?since January, with over?90% positive feedback?across all features! ???New Partnerships: ??Partnered with?UK Finance?and The First Word?to transform customer communications. ??Announced our official expansion to the Republic of Ireland! We’re immensely grateful to our partners, clients, and team members for being an integral part of our journey. Your trust and collaboration have been the cornerstone of our success. Here’s to a 2025 filled with even greater impact and growth! Wishing you a fantastic New Year, The CourtCorrect Team #AI #ComplaintsManagement #Innovation #NewYear2025 (Pictured: Some highlights from the Cambridge Complaints Forum, the Consumer Protection Conference, the 23rd Annual Complaints Management Forum, and the 20th anniversary of ERGO TIS!)

?? Merry Christmas from all of us at CourtCorrect! ?? This festive season, we’re reminded of the power of coming together, celebrating shared achievements, and looking forward to the opportunities that lie ahead in 2025. Whether you’re celebrating Christmas, enjoying time with loved ones, or simply taking a well-deserved break, we hope your holiday season is filled with joy, peace, and plenty of festive cheer. Here’s to a wonderful holiday season and an exciting year ahead! #MerryChristmas #HappyHolidays #CourtCorrect #Gratitude #Innovation

?? We’re Responding to the FCA & FOS Call for Input on Modernising the Redress System ?? At CourtCorrect, our mission has always been clear:?Justice for All. We’re building a future where resolving consumer disputes is easy, accurate, and fair for businesses, consumers, and regulators alike. That’s why we’re proud to announce that we will be responding to the Financial Conduct Authority and Financial Ombudsman Service?Call for Input on Modernising the Redress System. This initiative aligns firmly with our founding ethos to improve complaints handling and redress processes with innovative AI solutions. As the FCA highlighted, mass redress events?pose unique challenges, particularly when firms struggle to identify systemic issues early or handle surges in complaints. CourtCorrect allows business to address these challenges directly: leveraging AI to analyse complaint data, identify systemic issues, and support compliance with regulatory standards. ?? Let’s Collaborate We believe that collaboration is key to shaping a redress system that is fair, efficient, and future-proof. We invite feedback and dialogue from stakeholders - regulators, firms, consumer groups, and industry experts - who share our vision of driving positive change in the UK complaints landscape. ??? Next Steps The FCA’s deadline for submissions is 30 January 2025. Let’s work together to ensure our collective input is meaningful and impactful. If you're interested in joining the dialogue or exploring how our AI-powered solutions can help your organisation, feel free to reach out to?[email protected]?or via?this form: https://lnkd.in/e9_SF69h. You can read more about the Call for Input here: https://lnkd.in/eMU45StF Together, we can make redress modernisation a success. #AI #ConsumerRedress #ComplaintsHandling #FCA #FOS #Innovation #CourtCorrect #ConsumerDuty

Heartfelt thanks to everyone who joined us for our Cambridge Complaints Forum last Friday, as we brought together industry leaders, innovators, and valued partners at the historic?Newnham College, University of Cambridge! We were thrilled to host representatives from NFU Mutual, 118 118 Money, RAC, ERGO TIS, Kroo Bank, Wise, and Huntswood, alongside representatives from our own Data Science, Growth, and Executive Teams. The event fostered open collaboration and rich discussion around key themes shaping complaints resolution today, including: 1. The transformative role of AI in?Root Cause Analysis, Trend Identification, and?enabling Customer-Centric Communication. 2. Balancing organisational consistency with personalised customer communication. 3. Modernising redress systems in light of the FCA and FOS's most recent Call for Input. We’re grateful to everyone who attended for contributing to the Forum’s creative and constructive atmosphere. Your insights inspire us as we continue to shape the future of complaints resolution with?AI-driven innovation. Special thanks also to?Newnham College?for hosting us in such a beautiful location – lending a unique charm to the event! Here’s to building on this momentum in 2025! #AI #ComplaintsResolution #Innovation #Collaboration #CambridgeComplaintsForum #ComplaintsResolution #ConsumerDuty

We can’t wait to host our upcoming Complaints Forum at?Newnham College, University of Cambridge?next Friday! With complaints on the rise and regulatory expectations evolving, it’s clear that the landscape of complaints resolution is changing fast. At this pivotal moment, join us for a thought-provoking discussion on how AI can reshape complaints handling, focussing on: ???Efficiency Gains: Meeting rising demand with faster, fairer resolutions. ???Communication: How language and technology are shaping the customer experience. ??Compliance: AI’s role in navigating shifting regulatory standards. We can promise a riveting discussion with leaders and thinkers from across the complaints, customer experience, and financial services spaces. We’re also thrilled to be hosting the Forum at Newnham College: one of Cambridge’s historic women’s colleges and a fitting backdrop for a discussion about inclusivity and innovation. You can read more about Forum here: https://lnkd.in/d4mdAcfZ We look forward to seeing you there! #CambridgeComplaintsForum?#ComplaintsResolution?#AI?#ConsumerDuty?#CustomerExperience #UniversityofCambridge

Yesterday Ludwig Bull, our Founder & CEO, and Board Member Amir Ali OBE were invited to celebrate 20 years of ERGO Travel Insurance in the UK at The Wallace Collection. The event highlighted the rich history of travel insurance, dating back over a century, and the essential role it has played in making travel accessible and safe for consumers.?Inspiring speeches from Patricia Mack and Hassan Jaffery emphasised the importance of balancing innovation with a principled approach to customer care. At CourtCorrect, we’re proud to support the insurance sector with advanced tools that ensure customers are cared for when it matters most – turning challenges into opportunities for trust and improvement. A sincere thank you to Leigh-Anne Gray and Irene Popoff Possolo for hosting such a memorable evening in one of London’s finest museums. If you’re in the area, the Wallace Collection is well worth a visit for anyone who loves art, history, or simply a moment of inspiration! #Insurance #CustomerCare #AI #Innovation #WallaceCollection #TravelInsurance

On 6th November, we were honoured to attend Grant Thornton Ireland's #ConsumerProtection Conference “Shaping Tomorrow: The Future of Consumer Protection in a Digital Age”. Thanks again to Brian Duffy and Kevin Coleman for the kind invitation and making it happen! Ludwig Bull, our Founder & CEO, shared the floor with such distinguished guests as Tara McDermott from the Financial Services and Pensions Ombudsman (FSPO) and Wesley Murphy from the Central Bank of Ireland, to discuss how innovation and regulatory foresight can shape the future of consumer protection in Ireland. Bringing together leaders from diverse sectors, the conference reflected a shared commitment to delivering better outcomes for consumers. We couldn’t think of a better note on which to begin our official expansion to Ireland, and are grateful to Cathie Farrell MInstD for moderating the panel and Brian Hayes from the Banking & Payments Federation Ireland for his illuminating opening speech. You can sign up here for early access to CourtCorrect in Ireland: https://lnkd.in/evDmvJci. You can also read our key takeaways and insights on our blog: https://lnkd.in/enBcwiCG. We hope to return to Dublin soon! #FinancialServices #Complaints #FutureOfTech