Corporate Insight

We're proud to launch our Retirement Plan Sponsor Experience Benchmark. This comprehensive analysis evaluates and ranks the digital experiences of 14 leading recordkeepers' plan sponsor websites across seven key categories. Want to know more? - Read the press release: https://lnkd.in/eduSsAKf - Check out our Insights post on key takeaways from this research: https://lnkd.in/eEfJA3hj - Register for our March 26 webinar to see rankings from this study and our Plan Participant competitive benchmarking: https://lnkd.in/eFBAEndn

Just read the Ignites article on our new benchmarking research for plan sponsors, the Retirement Plan Sponsor Experience Benchmark. Some key takeaways from the research: 1. TIAA took the top spot among 14 recordkeepers in the report, followed by Fidelity Investments and T. Rowe Price 2. User experience matters tremendously – we surveyed the users of plan sponsor platforms and found that 85% rated “ease of finding information” as very/extremely important. 3. Digital experience is becoming a key selection factor - 40% of plan sponsors reported being only "somewhat satisfied" with their current recordkeeper's website, suggesting potential opportunities for firms to win business through better digital experiences. Digital experience has evolved from a "nice-to-have" to a critical component of recordkeeper selection and retention. This research will help firms create better digital platforms. Contact me if you want to learn more about CI’s benchmarking research for retirement digital experiences, and read the article in Ignites for more on our Plan Sponsor Experience Benchmark: https://lnkd.in/ecmkaziz

Our latest competitive benchmarking research, the Retirement Plan Sponsor Experience Benchmark, evaluates and ranks the digital experiences of 14 leading recordkeepers' plan sponsor websites across seven key categories. Read more in today's article from Ignites: https://lnkd.in/ewnrrrWU

Becker's Healthcare recently covered Corporate Insight's Medicare Monitor report which analyzed 14 Medicare health insurers' member mobile app home screens and navigation structures. https://lnkd.in/eg7sZ3Jq Key Findings: -43% of Medicare members log into their insurer's mobile app multiple times monthly (vs. 25% for websites), making mobile UX a critical touchpoint -Top-performing apps showcase plan details AND direct links to care search tools on the home screen -Only 7% of Medicare apps offer customizable home screens—a major opportunity for personalization -93% feature main navigation rows, but only 36% include comprehensive secondary menus -The best apps effectively use tiles and carousels to consolidate information for smaller screens ?? Excellence Leaders: Anthem, Inc., Humana, and UnitedHealthcare earned Excellent ratings by offering intuitive navigation with both main and secondary menus, visually appealing home screens with clear pathways to common activities and value-added features like customization options. #HealthcareDigital #MedicareUX #DigitalExperience #MobileHealthcare #HealthInsurance #Medicare Organizations covered in the analysis: Aetna, a CVS Health Company, Alignment Health, Anthem, Inc., BCBS of North Carolina, BCBS of Texas, Cigna Healthcare, Florida Blue, Highmark Inc., Humana, Kaiser Permanente, Tufts Health Plan, UnitedHealthcare, UPMC Health Plan and Wellcare Medicare

Join us Wednesday, March 26th for a webinar where our retirement industry experts will present the latest rankings from our 2024 DC Plan Participant Website and 2025 Plan Sponsor Website Experience Benchmarks. Register here: https://lnkd.in/eFBAEndn What You'll Discover: · Complete rankings of 18 leading retirement plan provider websites from the end-user perspective · Comprehensive evaluation of 14 recordkeeper websites from the plan sponsor view · Exclusive survey data revealing the actual preferences and behaviors driving participant and plan sponsor satisfaction · In-depth analysis of key benchmark categories including Account Information and Participant Data & Management Our competitive benchmarking provides an unbiased assessment across multiple categories, giving you the insights needed to create best-in-class digital experiences for both plan participants and sponsors.

To better understand?how financial professionals serve their clients?in today’s complex environment, CI conducted in-depth interviews with 11 advisors. Our goal was to understand what advisors see as their clients’ primary needs, how they view their roles in client relationships and what resources are most useful in helping them meet those needs. The findings reveal that advisors clearly recognize their evolving role, prioritizing two fundamental client needs: personalized financial planning and emotional support. Read the key takeaways from this a report and download a preview copy in our latest Insights post: https://lnkd.in/ez7UQ6wz

Our latest P&C Insurance Monitor report covers smart home devices, a topic we last covered in 2021. Experts hypothesize that smart device integration in U.S. homes will reach 77.6% by the end of 2025 as more homeowners adopt the “prepare and prevent” mindset—largely due to increased climate disasters and rising reconstruction costs—and become more involved with their own home protection efforts. Contact us to learn more about how to access this report: https://lnkd.in/edwDB7Xk

Need a UX look at your customer experience? Our in-house UX team will help you better understand your customers’ needs and how they use digital products. We handle all steps of the UX research process, from recruitment to moderation, with a Midtown Manhattan user lab and a mobile lab for on-site research. Learn more about our UX offerings here: https://lnkd.in/ef8UPKDw

View our latest webcasts to see the latest innovative digital features for health plan and Medicare.

This is the blueprint for providing a best-in-class digital credit card experience: The Credit Card Experience Benchmarks. These reports, covering web and mobile, are the only annual study that provides an unbiased assessment of 14 leading card issuer digital platforms from the perspective of the actual end user. This research will give you the insights to: ·?Increase engagement and satisfaction on card platforms ·?Create user-friendly experiences in payment and rewards ·?Offer the security and card servicing features customers value most ? Learn more about the methodology behind this research in our preview video. And contact us to learn more about how our competitive benchmarking research can help your organization. https://lnkd.in/ehRhjTVw