Virtual Observer

CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc. CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program. CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.

网站

http://www.csiworld.com

Virtual Observer的外部链接

所属行业

电信业

规模

11-50 人

总部

East Hartford，CT

类型

私人持股

创立

1972

领域

Contact Center Recording、Contact Center Monitoring、WFO (Workforce Optimization)、WFM (Workforce Management)、Speech Analytics、Avaya Call Recording and Workforce Optimization、Cisco Call Recording and Workforce Optimization、Omnichannel recording、Contact Center Analytics、CRM Integrations、Workforce Engagement、Cloud Workforce Optimization、Real time adherence、Employee Engagement、E-Learning、Contact Center Quality Management、Workforce Engagement、Customer Experience、Customer Engagement、Customer Journeys和Five9 Integrated WFO