“???????? ???? ???? ???????? ??????????…???? ???????????????????? ??????????, ???????????????? ????????????, ?????? ?????????? ?????? ?????????? ?? ???????????? ???????? ??????????????????, ?????? ???????????????????? ???? ?? ????????.”
Throughout Women’s History Month, we’re celebrating incredible women shaping CX and technology as part of our ?????????????? ?????????? ???? ???????????? ???? ???? 2025 campaign.
Meet Serena Riley, CCXP, Head of Customer Experience at ConverSight ??
Serena is a CX powerhouse, experience designer, and empowerment champion on a mission to make every interaction unforgettable. As Head of Customer Experience at ConverSight, she transforms strategy into impact, blending innovation with human connection. A Certified CX Professional, author, and award-winning leader, she co-founded EmpowerX to elevate women and The Stacy Mansion to craft immersive experiences in hospitality. Whether revolutionising CX or igniting empowerment, Serena brings bold ideas, contagious energy, and a passion for creating spaces—physical and virtual—where people thrive.
For Serena, CX is about the magic of human connection. She loves “???????????????? ?????????????? ???????? ????????????, ?????????????? ???????????????? ???????????????????????? ???????? ?????????????????????????? ??????????????????????…?????? ?????????????????? ?????????????????????? ???????? ?????????? ??????????????, ??????, ?????? ??????????????????????.”
Serena would love to see CX transcend its role as a ‘business function’ and be embraced as a movement. She believes CX is an art form. "????’?? ?????????????????? ?????? ????????, ??????, ????????, ?????? ???????????????????? ???????? ?????? ???????? ????????????” that, when designed correctly, puts real human connection at the centre of every interaction.
Serena, you champion the magic of human connection in CX, turning every interaction into a truly unforgettable experience! ?
Check out the full Awesome Women to Follow in CX list, which is linked in the comments below.??
Join the movement to amplify the voices of women shaping the industry by becoming a member today https://lnkd.in/eSJSnmdp
#WomensHistoryMonth #AwesomeWomentoFollowInCX2025 #WomeninCX #WomeninTech #WomenSupportingWomen