Contact Center Nation

Just in time for Thanksgiving! Join Women in Contact Center Leadership this Thursday, 11/21 for a lively discussion on How to Stop People Pleasing: An Intuitive Guide to Career Transformation. In this transformative workshop, designed exclusively for women in executive leadership, we’ll explore how the habit of people-pleasing may be holding you back from reaching your full potential. Through intuitive guidance, practical strategies, and real-world examples, you’ll discover how to reclaim your power, set boundaries confidently, and lead authentically—without sacrificing your empathy or collaborative spirit. Participants will leave this session with: - A clear understanding of the roots of people-pleasing behaviors and their impact on career growth. - Tools to confidently say “no” while maintaining respect and trust in professional relationships. - Practical strategies to make decisions aligned with their personal values and professional vision. - A renewed sense of empowerment to lead with boldness and authenticity. This workshop provides a supportive environment for reflection, interaction, and actionable learning—helping you pivot from people-pleaser to purposeful leader. Take the first step toward your career transformation! Event link in comments. STRONG WOMEN LIFT EACH OTHER UP!!!

Just in time for Thanksgiving! Join Women in Contact Center Leadership this Thursday, 11/21 for a lively discussion on How to Stop People Pleasing: An Intuitive Guide to Career Transformation. In this transformative workshop, designed exclusively for women in executive leadership, we’ll explore how the habit of people-pleasing may be holding you back from reaching your full potential. Through intuitive guidance, practical strategies, and real-world examples, you’ll discover how to reclaim your power, set boundaries confidently, and lead authentically—without sacrificing your empathy or collaborative spirit. Participants will leave this session with: - A clear understanding of the roots of people-pleasing behaviors and their impact on career growth. - Tools to confidently say “no” while maintaining respect and trust in professional relationships. - Practical strategies to make decisions aligned with their personal values and professional vision. - A renewed sense of empowerment to lead with boldness and authenticity. This workshop provides a supportive environment for reflection, interaction, and actionable learning—helping you pivot from people-pleaser to purposeful leader. Take the first step toward your career transformation! STRONG WOMEN LIFT EACH OTHER UP!!!

TODAY IS THE DAY!!!! Join Women in Contact Center Leadership this afternoon at 4pm EST for an empowering session designed for executive women to embrace and share their accomplishments without feeling like they're bragging. Through guided exercises, personal reflections, and group activities, you’ll reframe sharing success as an act of inspiration rather than self-promotion. In a supportive, “No-Brag Zone,” connect with other accomplished women, define what success truly means to you, and practice celebrating your achievements openly and joyfully. Leave with new perspectives and the confidence to own your impact—while inspiring others to do the same. Zoom link in bio, "see" you at 4pm EST!

Join Women in Contact Center Leadership this Thursday, 11.7 for an empowering session designed for executive women to embrace and share their accomplishments without feeling like they're bragging. Through guided exercises, personal reflections, and group activities, you’ll reframe sharing success as an act of inspiration rather than self-promotion. In a supportive, “No-Brag Zone,” connect with other accomplished women, define what success truly means to you, and practice celebrating your achievements openly and joyfully. Leave with new perspectives and the confidence to own your impact—while inspiring others to do the same. Mark your calendars and join a dynamic group of your peers for the most consistent industry conversation this and EVERY THURSDAY at 4pm EST. Remember, STRONG WOMEN LIFT EACH OTHER UP!!!?

TODAY IS THE DAY!!! This Halloween join Women in Contact Center Leadership for a special virtual event, Tales from the Contact Center Crypt: Surviving Customer Service Nightmares. This Thursday, 10/31 we’re diving into the spine-tingling world of customer service mishaps, where every wrong turn can lead to a haunting outcome! Join us for an exclusive conversation designed for contact center leaders who have faced the terrifying side of customer service—and lived to tell the tale. Attendees will share their scariest “Customer Service Horror Stories,” recounting the gory details of real-life situations that nearly ended in disaster. From dreadful data errors to monstrous miscommunications, these stories will take you to the brink and back, showing you exactly how to handle—and prevent—nightmarish scenarios in your own organization. What to Expect: ??Chilling Stories: Hear the shocking details of customer service nightmares and how they turned horror into harmony. ?? Dive into spooky scenarios in small groups, brainstorm solutions, and come away with actionable strategies for the real world. ?? Costume Challenge: Come dressed in your costume and be ready to join the fun this Halloween night! In the world of customer service, the scariest situations often become our greatest lessons. This event is a unique opportunity to learn from others’ mistakes, find humor in the horror, and build resilience with fellow contact center leaders who understand what it’s like to face the unknown. Register Now—if you dare! (insert spooky ghoulish laughter...)?Zoom link in comments....

This Halloween join Women in Contact Center Leadership for a special virtual event, "Tales from the Contact Center Crypt: Surviving Customer Service Nightmares". This Thursday, 10/31 we’re diving into the spine-tingling world of customer service mishaps, where every wrong turn can lead to a haunting outcome! Join us for an exclusive conversation designed for contact center leaders who have faced the terrifying side of customer service—and lived to tell the tale. Attendees will share their scariest “Customer Service Horror Stories,” recounting the gory details of real-life situations that nearly ended in disaster. From dreadful data errors to monstrous miscommunications, these stories will take you to the brink and back, showing you exactly how to handle—and prevent—nightmarish scenarios in your own organization. What to Expect: ??Chilling Stories: Hear the shocking details of customer service nightmares and how they turned horror into harmony. ?? Dive into spooky scenarios in small groups, brainstorm solutions, and come away with actionable strategies for the real world. ?? Costume Challenge: Come dressed in your costume and be ready to join the fun this Halloween night! In the world of customer service, the scariest situations often become our greatest lessons. This event is a unique opportunity to learn from others’ mistakes, find humor in the horror, and build resilience with fellow contact center leaders who understand what it’s like to face the unknown. Register Now—if you dare! (insert spooky ghoulish laughter...)

TODAY IS THE DAY!!! So many women have shared with me that this weekly session is the HIGHLIGHT of their week! Join us today and every Thursday at 4pm EST on Zoom, link in the comments. Add the link to your calendar as it will not change and join this dynamic discussion. As a follow up to last week's conversation around Navigating the Shift from Peer to Leader, this week Women in Contact Center Leadership is proud to feature, "Leading with Impact: Strategies for Women to Influence at Every Level in Contact Center Leadership". In the dynamic and fast-paced environment of contact centers, women in leadership face unique challenges and opportunities when it comes to influencing colleagues at all levels—whether they're senior executives or frontline staff. This session is designed to equip women leaders with actionable strategies to build influence across the organizational hierarchy, fostering a culture of collaboration, respect, and innovation. Attendees will gain insights into how to navigate the complexities of leveraging influence, develop the confidence to assert their ideas, and cultivate meaningful relationships that drive business results. From fostering trust with senior stakeholders to inspiring and empowering junior colleagues, this session will provide the tools necessary to lead with impact. Key Takeaways: Developing Strategic Influence: Learn how to leverage emotional intelligence and effective communication techniques to influence decisions at senior levels. Empowering Junior Staff: Explore methods for mentoring and inspiring junior team members to foster their growth and enhance team performance. Building a Leadership Brand: Understand the importance of personal branding in establishing yourself as a credible and impactful leader within your organization. Collaborative Leadership: Gain practical tips for promoting a collaborative, inclusive culture that encourages open communication and shared success. Navigating Gender Dynamics: Discover ways to address gender biases and build a support network of allies, both male and female, to champion your leadership vision. Join us for an interactive and empowering session that will help you become a more influential leader and create positive change in your organization and your career. STRONG WOMEN LIFT EACH OTHER UP!

We are building on yesterday's theme of navigating changes from Peer to Leader. Join us next Thursday, 10/24 at 4pm EST as we talk about influencing up and down across the Contact Center and beyond. Mark your calendars for every Thursday at 4pm for the most consistent conversation for women in the industry! Head on over to Women in Contact Center Leadership to learn more and while you are there, follow the page for regular updates. Have a topic to discuss? Interested in sponsoring an upcoming session? PM me for details. #beyourbestself #womenempoweringwomen #leaderslead

TODAY IS THE DAY! Join Women in Contact Center Leadership for our weekly community conversation for executive industry leaders. This week we will explore actionable leadership strategies that inspire high performance and foster a culture of accountability, growth, and collaboration. Learn how to set clear goals, empower your team, recognize achievements, and implement continuous improvement practices. This session provides key insights and tactics to help leaders build strong, motivated teams and drive exceptional results. This timely conversation will help support the Above & Beyond Theme for Official National Customer Service Week. Mark your calendar for this and every Thursday at 4pm EST and join the most consistent and insightful conversation for women in the Contact Center industry. Event link in comments.

Great session yesterday presented by Nancy Munro of Verbal Transactions. She led us through a conversation on maximizing contact center performance through simulation-based training. Reach out if you would like a copy of the recording or have questions.