At the recent Five9 CX Summit, Liz Miller sat down with #CX expert ??Nick Delis?? to discuss the evolution of #AI and customer experience. Here are some of the key takeaways... ?? 2023 was the "year of failure" with AI experiments, 2024 the "year of learning", and now 2025 is the "year of execution" for tangible AI value. ?? Balance AI #automation with empathy. AI can enhance agents, but human touch is critical for sensitive customer situations. ?? In regions like Latin America, the human connection is highly valued. Successful CX adapts to local preferences while leveraging technology. ?? It's not just metrics - the emotional impact on customers and agents matters. Small gestures can make a big difference. Watch the full interview below ??
关于我们
We're passionate about how business models can be transformed by disruptive technology. Our goal is to help our clients realize the Art of the Possible. We achieve this by researching the technologies and business models that not only disrupt established players, but also create transformational innovation. We share our research insights with business leaders seeking more than just a rubber stamped approval or rear mirror confirmation by traditional legacy analyst firms. Every piece of research begins by understanding how to deliver business value, applying real world experience and insights, and incorporating disruptive technologies and innovative business models as appropriate. Our mission is to identify, validate, and share these insights with our clients. As a result, our research community includes board of directors, c-suite executives, line of business leaders, and IT visionaries who are not afraid to challenge the status quo. Most our clients share a common trait - the passion for learning, innovating, and delivering impactful results. We cater to market leaders and fast followers. We help cautious adopters make the transition. We help laggards see the light.
- 网站
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https://www.constellationr.com
Constellation Research, Inc.的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 11-50 人
- 总部
- Monte Vista，California
- 类型
- 私人持股
- 创立
- 2010
- 领域
- market research、industry analysts、business、community、technology、futurists、board room strategy、customer advocates、product strategists、market evangelists、keynote speakers和motivational speaking
地点
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主要
获取路线
21701 Stevens Creek Blvd
US，California，Monte Vista，95015
Constellation Research, Inc.员工
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Mark Minevich
Chief AI Officer | C-level | Strategist | Venture Capitalist | ex-IBM ex-BCG | Board member | Best Selling Author | Forbes Columnist | AI Startups |…
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Ian Gertler
Connecting the dots between people and technology; do good AND do well; @iangertler on most platforms; proud dad and experienced marketing leader
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Esteban Kolsky
executive solving wicked problems
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Doug Henschen
动态
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NVIDIA CEO Jensen Huang poked holes in all the arguments against the company during its Q3 conference call. Concerns about power, costs, #LLMs hitting a wall, and hyperscale #cloud providers digesting already acquired GPUs were all brushed aside... Yes folks, Huang has a dream. In this dream, Nvidia demand remains insatiable until $1 trillion worth of #data centers are upgraded for the #AI age. Read the full story in the latest Constellation Insights newsletter by Larry Dignan ??
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Constellation Research, Inc.转发了
Have you seen what's new in gen AI innovation? Constellation Research, Inc. published an in-depth analysis on Teradata’s most recent advancements, which we unveiled at Teradata Possible 2024: Los Angeles. See what you may have missed and download the report today: https://ms.spr.ly/6046W9w3o
Constellation Research on Teradata Gen AI Innovation | Teradata
teradata.com
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??? Join us TODAY at 8 AM PST for our monthly #CXO Office Hours discussion! This is an open discussion for buy-side decision-makers about leadership requirements for today, challenges in #technology, how to plan for the future, and any questions attendees have for our analysts! Register Here ?? https://lnkd.in/gXV57PED
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?? ConstellationTV Ep. 93 is a must-watch for anyone interested in the latest developments in enterprise #AI??Co-hosts Martin Schneider and Larry Dignan cover the latest enterprise #tech news (challenges and opportunities around #agenticAI adoption and the importance of demonstrating clear #business value). Next, hear from Laurie A. Wheeler, MBA, MHA, FACHE, COO of IST at MultiCare Health System, who unpacks the implementation process with new #technology in healthcare, including optimizing ServiceNow and leveraging #AI to improve physician-patient interactions. Then, R "Ray" Wang talks with Mohamad Ali, Head of IBM Consulting, about the "Science of Consulting" and how IBM is integrating #generativeAI and #digital workers to transform the consulting experience for clients. 00:00 - Meet the hosts 01:13 - Enterprise tech news updates 11:15 - Interview with Laurie Wheeler, COO of IST at MultiCare Health System 19:00 - Interview with Mohamad Ali, Head of IBM Consulting 34:20 - Bloopers! ConstellationTV is a bi-weekly Web series hosted by Constellation analysts, tune in live at 9:00 a.m. PT/ 12:00 p.m. ET every other Wednesday!
ConstellationTV Episode 93
www.dhirubhai.net
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Constellation Research, Inc.转发了
Our first episode of The AI Forecast is here – featuring insights from R "Ray" Wang”, principal analyst, founder, and chairman of Constellation Research, Inc., on the next era of data. Tune in to learn why establishing precision data is the first step in achieving trusted AI: https://spoti.fi/4i0qOwb #TheAIForecast
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R "Ray" Wang recently sat down with Mohamad Ali of IBM Consulting, to discuss the transformative power of #generativeAI in the consulting industry... Ali shared how IBM is redefining the 'Science of Consulting' by seamlessly integrating #technology like #LLMs and #digital workers into their end-to-end service offerings. From driving efficiency and cost savings to unlocking new #business models and capabilities, this conversation offers a glimpse into the future of the #consulting profession. ?? Learn more about #AI-powered consulting becoming a reality. ??
Unlocking the Power of Generative AI in Consulting
www.dhirubhai.net
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??? Don't miss this new podcast episode feat. Constellation analyst Holger Mueller on #cloud acceleration, #AI ethics, and #enterprise agility ?? Over the next 35 minutes, you'll hear Holger's perspective on... ?? The evolution of AI in enterprise #technology and its impact on the future of work ?? The transformative role of cloud infrastructure & implications for faster adoption cycles ?? Contrasting approaches to AI regulation ?? Why agility, efficiency, and effectiveness are crucial for orgs to thrive ?? The strength of values and ethics vs. the pitfalls of excessive regulation. ?? How “innovation gravity” is driving technology forward and fostering the next wave of advancements. ?? Listen below!
[?? #Podcast episode 311] Holger Mueller knows more about the ???? national ? team than you and he's the most likely one at a tech event to compare the "false 9??" lineup employed by ???? with Messi to Workday's #AI strategy. ?? By day, Holger is a VP and Principal Analyst covering the #FutureOfWork and #HumanCapitalManagement (#HCM) for Constellation Research, Inc., one of the top enterprise software analysts led by legendary tech provocateur R "Ray" Wang. ?? He’s a frequent blogger about enterprise software (and sports) and his Uber backseat previews of tech conferences are always insightful. He's also a polymath who speaks 6?? languages. ?? Of course, we discussed the existential threat posed by AI and the state of the universe. Enjoy! https://lnkd.in/gRiU82zp
311: Holger Mueller, Constellation Research VP, On Cloud Acceleration, AI Ethics, and Enterprise Agility - AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
buzzsprout.com
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The gap between #generativeAI's "build it and they will come" folks and the #enterprises looking for actual #business value may be widening. The next year will be interesting for genAI trickledown economics... Read the full story in the latest Constellation Insights newsletter by Larry Dignan ??
GenAI's 2025 disconnect: The buildout, business value, user adoption and CxOs
Constellation Research, Inc.，发布于领英
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This week on DisrupTV, we interviewed Ilias Simpson,?President at Cart.com and Payam Zamani, Chairman & CEO, One Planet Group and Inspirato and?author of Crossing the Desert. Ilias discussed his journey from a college athlete to a CEO, highlighting his experience in logistics and supply chain management. He emphasized the importance of leadership, teamwork, and adapting techniques across industries. Payam shared his immigrant experience and advocated for "spiritual capitalism," emphasizing the integration of virtues and service in business to create sustainable, ethical enterprises. Both discussions underscored the evolving nature of leadership and the importance of purpose and values in business success. DisrupTV is a weekly podcast with hosts R "Ray" Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN. Subscribe to our YouTube channel: https://lnkd.in/gSw27hBU Subscribe to our Apple podcast: https://lnkd.in/gZvQPt4Q
Spiritual Capitalism & building a billion-dollar IPO | Ilias S. & Payam Z.
www.dhirubhai.net