Consortium for Service Innovation

What makes the Service Innovation Summit different from other industry events? ?? Designed for Collaboration ?? Build genuine connections with a community of forward-thinking professionals who share your challenges and aspirations. ? Practical Takeaways ? Our sessions go beyond the surface - you’ll leave with ideas and approaches you can immediately apply in your organization. ?? A full day of Open Space ?? Always a favorite – where attendees build the agenda based on their most pressing topics. #CSISummit25

Service Innovation Summit 2025 speakers you can learn from NOW (part 2)... At #CSISummit25, David Kay & Jennifer Crippen of DB Kay & Associates will present: ? Why KCS is More Important Than Ever ? ?? We can't count high enough to measure all the ways that team DB Kay has influenced KCS and been generous with our community over the years ?? ?? Already available on demand:?David and Jennifer shared tons of their wisdom (along with Kai Altenfelder) in KCS Transformation Series: Adopt in Waves ??

Service Innovation Summit 2025 speakers you can learn from NOW (part 1) At #CSISummit25, Ryan Mathews, Senior Director, Digital Support Strategy, NetApp will present: ? Put Some “Pie” in Your AI Benefit Calculation ? ?? Yummm AI Pie! Ryan has been a CSI contributor for years, sharing so much of his experience with our community along the way! ?? Already available on demand: Hear Ryan's perspective about organizational transformation (along with Jennifer Crippen, Adam Hansen, & Jacob Watts!) as part of the evolved KCS v6 Adoption & Transformation Guide ?? ??

We love sharing how KCS is beneficial for teams of all sizes! #SmallButMightly ??

We don't know how the style of pants will change in the future but we do know how industry-leading companies are using AI in production today! #CSISummit25

?? Join Us at the 2025 Service Innovation Summit! ?? This three-day gathering is your chance to connect with forward-thinking practitioners and leaders as we delve into the convergence of knowledge, people, and AI. ? You will leave inspired, with ideas you can take back to your team and put into action right away ? #ServiceInnovation #KCS #AI #Automation #Leadership #CustomerExperience #CSISummit25

?? Big News: The Service Innovation Learning Center Just Got a Major Upgrade We’re thrilled to announce our all-new?Service Innovation Learning Center, where you will find self-paced online training and certification for #KCS and #IntelligentSwarming! Offerings include: ?? Defining Digital Transformation ?? KCS v6 Fundamentals?and?Certification ?? Managing a Knowledge Centered Workforce ?? Intelligent Swarming Fundamentals?and?Certification ------------------------------------------------------- Friendly reminder that?most levels of Consortium Membership include annual seats?to each training in the Service Innovation Learning Center!

'Tis the season for end-of-year reflections and gearing up for what's next, so we have resources to help! ? Our community's willingness to share experiences across industries and regions is a testament to the unique spirit of the Consortium for Service Innovation. ?

? Thank you for an inspiring 2024! We have done so much together and captured it in our annual "Year in Review" >> https://lnkd.in/dSz-fTNb ? Matthew Seaman will highlight: ? The Intersection of AI + KCS for Strategic Automation ? KCS in Outsourced Environments ? Takeaways from the 2024 Annual Summit, Executive Summit, and Leadership Committee events ? What’s ahead for 2025, including an AI Blueprint and plans for Summit #AI #KCS #StrategicAutomation #Collaboration

Join Lawrence Yang, Sr. Manager Community Experience, and Sue Wong, MS, Sr. KCS Coaching Lead, for a look back on the latest year of KCS at Ping Identity. They will reflect on successes, explore some of the challenges they faced, and offer a look at what lies ahead.?