Connempathy

Positive support agent leadership will lead to enhanced brand loyalty. ?? ?? In this brief newsletter, we're sharing how simple management improvements in agent care can likewise positively affect how they treat your customers. Please take the time to read this and share your feedback. We'd encourage you to read our blogs too for additional insight on CX & remote call center benefits! https://lnkd.in/gAhxhRjH #customerexperiencematters #leadershipinspiration #agentsuccess #postivemindset

Customer Support Agents: Of the Next Generation! Well, not quite Star Trek: TNG but certainly worth reading just in case you missed the newsletter. Please do follow the blog link below to enter and learn more about next generation support agents. Make it so ?? #thenextgeneration #customerexperiencedesign #satisfiedcustomers ? https://lnkd.in/gkR3ifci

Access to global talent: Can your physical call center do this???? Remote call center operations have opened new doors, advantages, and overall access to the global talent pool.??? Global talent may be able to assist operations for your customers with agents working in diverse time zones. Think of how offshore B2B outsource call centers have enabled many large eCommerce and retail businesses to maintain 24/7 support services. You'll also benefit from new cultures globally for your teams and multilingual agents, which were otherwise seldom or never found in the general routine on-site recruitment efforts. Remote call center operations take your brand across the globe. Please read our blogs & leave us feedback. Also, feel free to share with us how access to a global talent pool has benefited growth with your call center. ?? ?? https://lnkd.in/gAhxhRjH #globalconnectivity #globaltalent #remoteopportunity

Thoughtful Friday consideration for your agents. ?? Managers at call centers and BPOs must keep agent goals and expectations within reach. Key words here: within reach.??? Whichever KPI you're focusing on, how are you nurturing the agent to excel with their strengths? Are you catering to performance goals that reflect the particular talents of individuals? You have a very diverse team. Therefore, not every task may be reachable for everyone, but there are some on the team. Are you setting expectations with a positive attitude of care? If you strive for your agents to succeed or obtain certain achievements, your attitude and encouragement play a huge role as a leader. Coach agents in a way that shows you value their efforts, that they're respected, and that they find new ways of keeping the team motivated. And remember: keep agent goals within reach through a positive work culture! ??♀? #fridaymotivation #managerdevelopment #callcenterlife #reachinggoals

Inbound call centers tend to give a fair balance to customer experience and employee satisfaction. The inbound environment encourages agents to focus more on the customer experience and reduces the stress of cold-calling (outbound). Inbound customer support agents nurtured properly address customer concerns promptly and may be the 'go-to' for that customer's follow-up. The support provided is personalized to not be cookie-cutter, as is often the case with many call centers, and solutions are discussed as a team for efficient results to resolve customer matters. The result if these small adjustments are measured toward growth is loyal long-term customers and employees who feel a genuine sense of accomplishment for their efforts. In summary, inbound call center support done right reaps satisfied customers with long-term loyalty and motivated employees. Keep your best employees satisfied, and in turn, they'll take care of your customers. It's a win-win. Please take a look through our blogs too for better insight. Likewise, we encourage you to reach out to us via our website and/or leave your feedback below! https://lnkd.in/gAhxhRjH #customersatisfaction #employeeretention #moraleboost #brandloyalty #empathy

Customer satisfaction bring you full circle with those willing to remain loyal to your brand. Which methods and/or modes are beneficial toward a wholesome customer experience? Share your feedback in the comments as we know there's more than we could in a simple poll!

How remote offices still boost morale & stay connected remotely. Read on and be inspired! #sociallyresponsible #connectedworker #remoteopportunity #moraleboost

Over time, your outbound call center will start costing too much. Overhead is higher and conversion lower with outbound call centers. The main reason outbound call centers struggle to break even or cut down on overhead is: - Additional training & software costs for sales agents to efficiently cold call and close sales strategies (a normal 2-week training can stretch out over a month's time) - Closing sales via cold calls is a small percentage in outbound call centers, and the software (CRMs, lead generation, etc.) gets costly. In contrast, inbound call centers tend to focus on building trust with existing sales customers for long-term loyalty. Inbound call centers are also more centered on customer service and support; inside sales are of a lesser empathic nature. As a result, overhead costs tend to be lower for training and operations with inbound call centers. You may have the outbound services you need, but if you have a need for better inbound support care, we'll always lend a caring hand! Read more in our blogs and subscribe to our newsletter for weekly tips to improve remote contact centers and BPOs overall: https://lnkd.in/gAhxhRjH #cutdownoverhead #outbound #inboundcalling #costeffectivesolutions #betterconnected