Conley Insurance Group

The data is in, and the results are?shocking... the Automobile Manufacturers paid MANY billions of dollars MORE in warranty costs, during 2023 (the most recent full year for which information is currently available) than they did in 2022! The losses are staggering, particularly when the year-over-year increases are taken into consideration. Several Manufacturers experienced cost increases of nearly 30%, and one major Manufacturer experienced a nearly 40% cost increase! What on earth is going on, here? Change, that's what. Let's consider a significant historical example... After watching this 4-minute video, we encourage you to share it with your team. https://conta.cc/4iA17Cx

Welcome to March and the Latest Edition of the Conley Insurance Group Newsletter! Spring is just around the corner, and we’re excited to share this month’s edition, which is packed with valuable insights, updates, and helpful tips. Take a look inside for tons of great information! Happy reading! https://conta.cc/4ikVlUY

First, the back story. Advocates of “right to repair” contend that consumers should have access to aftermarket parts made by companies other than the OEM (Original Equipment Manufacturer), to repair their vehicles. The argument is that the resulting competition will bring costs down. While this may sound simple enough, it is important to remember that the OEMs incur a tremendous amount of expense initially acquiring these parts, as they must pay for the research and development required to build these parts to specifications. The software, if present, must be written?correctly, the fitment must be exact, and the materials used must be of proper quality. All these specs are written by the OEM Manufacturer (again, at great expense), and must be met. Ultimately, the goal is to offer quality components with assured compatibility that won’t void warranties and/or cause conflicts to onboard, adjacent components and systems. Aftermarket Manufacturers would often have to be given access to design schematics, technical data, and intellectual property for which they haven’t paid... After watching this 4-minute video, we encourage you to share it with your team. https://conta.cc/41l1if1

Check out the February edition of the Conley Insurance Group Newsletter! It's packed with tons of great info!!! https://conta.cc/4hGgloD

It’s surprising, but sometimes folks think their payment will be the payment beneath the column we’re recommending (on our menu) PLUS the payment next to the appropriate term in the disclosure. Ever had the Guest who thought their monthly payment (on a finance deal) was the combination of these two different numbers added together? Of course we have! We have ALL experienced this. In fact, it would seem that approximately 25% of our Guests are confused about this. This is EXACTLY why we are well-served to always address this possible misunderstanding as a certainty, anytime our Guests object to the payment beneath the column we have recommended. “Mary, Mike… I’ve got GREAT news!!! This payment right here,” stated while pointing to the payment at the bottom of the column we have just recommended, “that’s everything!” We will stop talking, here. It may take a few moments, but they will reply with, “What do you mean?” We will then continue with, “That’s your new car PLUS taking advantage of EVERYTHING we’ve reviewed here!!!” That’s one possible explanation for the perceived (by us) objection. It could be a simple misunderstanding has occurred and that’s all. Sometimes, however, our Guests may be merely testing us. Let’s ask ourselves, “Is our Guest’s initial resistance to our recommendation REALLY an objection, or are they simply making sure we care about their concerns? Are we listening to their objection simply to time our response, or are we listening with the intent to understand?” After watching this 5-minute video, we encourage you to share it with your team. https://conta.cc/4hcY4iH

Once again, it’s the time of year when the deals are?not?flying at us with the usual vigor. As a result, we may telegraph anxiety and dread when an opportunity?does?finally present itself. This is obviously not conducive to production. Why is this happening? It’s usually because we have been sitting around immersed in our own thoughts, a little too much, and maybe we have even been online burning up the credit card. It happens. As has been said, idle hands are the devil’s workshop. Let’s wrap the party up, pay the band, and move onward… What do we do next? Perhaps we might invest a little less in material things, and a little more in ourselves! After watching this 5-minute video, we encourage you to share it with your team. https://conta.cc/3OY9LOg

We hope you have a safe and happy Thanksgiving!

If our Guests get their desired outcome, we, in turn, will get our desired income! This sentiment could easily be considered our guidepost. In fact, challenges have long been issued to new students to reorient their direction from that of a gross-driven philosophy, to one of effective communication as the goal. In other words, instead of calling to express excitement for the _____ pounder we had last night, or the _____ gross day we had, perhaps we might consider how this may sound to others. If others, upon overhearing this conversation, would formulate negative opinions, we may want to change the context of the conversation. Perhaps a more appropriate point to make would be to contact me with the same level of enthusiast, expressing how effectively the communication ran. Something along the lines of, "Let me tell you about my day, yesterday. I had multiple different Guests, many of which were clearly NOT prepared to give much consideration for my products prior to our review of the circumstances involved. Once we discussed the nature of modern engineering, labor rates, and parts costs, as well as repair efficiency...each of my Guests decided to take advantage of the security, protection, and piece-of-mind provided by the financial shelter of these products!" After watching this 5-minute video, we encourage you to share it with your team. https://conta.cc/3CkeOoY

Clearly, each of us has the?privilege?of living in a?capitalistic, free market?economy, guided by the rules of?free enterprise! According to the New Oxford American Dictionary,?privilege?is defined as a special right, advantage, or immunity granted or available only to a particular person or group.?Capitalism?is an economic and political system in which a country’s trade and industry are controlled by private owners for profit, rather than by the state. A?free market?is an economic system in which prices are determined by unrestricted competition between privately owned businesses.?Free enterprise?is an economic system in which private business operates in competition and largely free of state control. The inherent competitive forces present in our system serve to ensure we provide our Guests with the best products available, be it goods and/or services. Otherwise, market forces will remove us from the economic ‘gene-pool’. Evidence of these impetuses may be seen all around us. As a society, we have excelled and accomplished so much, in a relatively short period of time, because of the?need?to be better! It is for these very simple reasons that we offer the products we do. Let’s think about that, for a moment… After watching this 5-minute video, we encourage you to share it with your team. https://conta.cc/4feShbw