How's your store level customer service going? How do you know? How important is this? How do you inspire employees to offer in line brand level service? Great questions! Confero has experience in brand audits, on the spot employee rewards and more. Read more ... https://zurl.co/bUJV4
Confero
市场调研
Cary，NC 629 位关注者
Customer Experience & Operational Insights that Drive Loyalty, Sales & Compliance. Mystery Shopping, Surveys & Audits.
关于我们
Confero provides customer experience research services to leading brands, multi-unit and independent growth companies. Clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results. Services include onsite mystery shopping, on the spot rewards mystery shopping, competitive studies, recorded telephone mystery shopping, brand support, POP checks, marketing activation programs, customer surveys, mobile surveys, and on site compliance audits. Confero’s relentless focus on quality drives every aspect of each client project. An award-winning, experienced account team ensures all programs provide the actionable results clients need to draw reasonable conclusions and make important decisions. Experience and resources allow flexible project starts and tight deadlines. Technology-driven reporting, via a robust web and mobile platform, allows for digital photos, audio recorded telephone calls, surveys and mystery shops reported real time. Established in 1986, Confero has been recognized with several Stevie Awards, including Customer Service/ Call Center Consulting Practice of the Year and Customer Service Management Team of the Year.
- 网站
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http://www.conferoinc.com
Confero的外部链接
- 所属行业
- 市场调研
- 规模
- 51-200 人
- 总部
- Cary，NC
- 类型
- 私人持股
- 创立
- 1986
- 领域
- mystery shopping、customer satisfaction research、web surveys、secret shopping、secret shops、mystery shops、business intelligence、compliance、field audits、telephone mystery shopping、recorded telephone mystery shopping、marketing activation、in store audits、customer experience、analytics、brand experience、compliance audits、customer experience、customer insights、employee engagement、employee incentives、retail、hospitality、omnichannel、hospitality、restaurants、food service、financial services、customer service、voice of the customer、focus groups、customer feedback systems和data aggregation
地点
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主要
获取路线
535 Keisler Dr
Suite 204
US，NC，Cary，27518
Confero员工
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Mike Mershimer
Retail Brand Health Protection. Driving high profit and franchise owner wealth via sales reporting integrity and brand compliance.
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Elaine Buxton
CEO Confero, Customer Experience Research Expert, Award Winning Entrepreneur, Board Director, Board Governance Expertise, In Store Research…
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Ben Shortreed
Transformational Leader | Managing Member at The Confero Group | IoT Innovator | Advocate for Resilience and Growth
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Edward Marshall
Independent Legal Services Professional
动态
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All the branding your business does is cemented in customer's minds through their face to face interactions with your employees. Are these interactions matching your brand expectations on social media or in store? How do you currently evaluate customer experience? Why should you consider a brand audit? Read on to learn more ... https://zurl.co/yrZee #brandaudit #customerexperienceresearch
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Looking back through articles our CEO, Elaine Buxton has written, we wanted to share this one again. It is an ongoing pain point for customers or users of business services. As more and more businesses employ technology to assist with staffing needs, mystery shopping can improve this process. Read more ... https://zurl.co/lCZta
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Questions to ponder - What are some helpful tips to keep your mystery shopping program fresh? Also, why should you keep your mystery shopper program refreshed? How can you utilize the information gathered in mystery shops in numerous ways? Curious? Read Confero's latest blog installment to learn more. https://zurl.co/RTdM9 #refreshmysteryshopperprogram #mysteryshopperprogram #mysteryshopperprogrambenefits
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Blast from the Past! Here's an article that Inc.com did on Confero in 2010. It is about the benefits of setting up and how to set up a mystery shopping program for a business. Our CEO's words still ring true in 2025! Check it out. https://zurl.co/8iqkr
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In 2025, your customer experience no longer happens just in your store or restaurant. Daily monitoring can be a challenge over many different platforms with comments needing a timely response. Learn more about social media monitoring and how Confero can assist businesses with this time intensive challenge. https://zurl.co/FMQTA #socialmediamonitoring
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How do you know that correct promotional signs are in place at all your locations? Or that employees know about the latest special? Compliance audits will show you! Learn more about these audits in our latest blog. https://zurl.co/f9FJk
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Listen to this new BBB podcast to learn more about new Confero mystery shop offerings, how Confero gives back to the community, recent awards and much more. #Confero #businessprofile #mysteryshopcompany #mysteryshopper #mysteryshopping
Perfecting The Customer Experience ft. Confero
https://spotify.com
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Have you conducted a customer service telephone audit for your company? Many companies find surprising things that can easily improve business performance. Learn more about what telephone mystery shops can uncover with our latest business blog. https://zurl.co/d5Cmk
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🍾 Congrats to our CEO Elaine Buxton on being an International Women's Entrepreneurial Challenge recipient (IWEC Foundation). She is flying to Spain to receive her award. While at the conference she will get the opportunity to meet and to learn from business leaders from around the world. Following her conference, she will travel to both Coruna and Madrid to celebrate the beginning of two new Women Presidents Organization chapters there. Well 😊 Done, Elaine!
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