Concentrix Catalyst

We're honored and proud?to announce that we’ve?been recognized with the????? ???????????????????? & ???????????????? ???????????at the DACH Customer Excellence Awards 2024! ?? Britta Hanley, Head of?Concentrix Catalyst DACH?delivered an exceptional presentation, “???? ???????????????????????????? ?????? ???????????????????? ??????",?which?resonated with the judges and earned high praise for our?innovative and?comprehensive approach.?The submitted case has been developed and delivered by Mélanie Hentgès, VP Retail & eCommerce Consulting and Ludger Strom, Head of DACH & Nordics Consulting. This award reflects the collective effort?and competence?we put into each project, from a ????????-?????????????? ???????????????? and ???????????????????? ???????????????? ???? ?????????? ???????????????? ?????? ???????????????????????? at every stage. Through the case study showcased, we demonstrated our commitment to ???????????????? ?????? ?????? ?????????????? ???????????????? ?????? ??????????????????. By combining data-driven insights with a customer-first mindset, we’re not only enhancing the customer experience but also discovering ?????? ?????????????? ?????????????????????????? and driving ?????????????????????? ????????????????????. ? In addition, we’re proud to have secured second place in the????????????????????? ?????????????????????????and??????? ???????????????? & ?????????????????categories—testament to our team’s expertise and dedication to advancing #TechTransformation in customer service. ? Thank you to our DACH team and our partners. This achievement is ours to share, and it’s just the beginning of what we can accomplish together. #PowerOfConcentrix #ConcentrixCatalyst #DACHCXA #CX

Currently, what we’re seeing is that there’s?a common misconception that AI’s role is to replace human?interactions.?But?the reality? When customers face complex issues, they?want?to speak with a human. Self-service needs to be incredibly simple—because the more variables involved, the less likely customers are to engage with an automated journey. This may evolve, but it’s something?to think about as we shape the future of brand experiences.

Easily incorporate iX Hello? AI virtual assistants into your existing framework without extensive setup, reducing time to value and enhancing operational capabilities. Check it out: https://cnx.li/BLKNO #AgenticAI

Welcome to iX Hello? 2.0—a versatile suite of customer-facing virtual assistants that can be built and deployed across the enterprise in minutes for just about any use case. This next-level solution, including #AgenticAI, makes it easy to create and customize smart customer-facing assistants that engage your customers across the board. ? Smart & Responsive: Get quick, high-quality answers while continuously improving customer experiences. ? Accessible Anytime: Connect with customers through webchat, voice, SMS, and more! ? Simple Setup: Use our pre-built AI app blueprints to create your assistants easily. ? Easy Integration: Seamlessly connect with major systems like Salesforce, Microsoft, and AWS for a streamlined experience. Say hello to seamless, personalized experiences for customers and employees, all backed by decades of expertise. https://cnx.li/PBjsm #PoweredByConcentrix

Excited to finally make this official! Today we announced the next evolution of iX Hello?—a versatile suite of customer-facing virtual assistants that can be built and deployed across the enterprise in minutes for just about any use case. All within a secure and brand-compliant environment. Having designed and built technology to tackle thousands of clients' problems, we’ve learned how to develop and implement solutions that simplify and enhance experiences. Our focus has always been on making interactions easier, more personal, and seamless for everyone. This release marks a significant advancement in our journey, transitioning from boosting productivity and quality of work to supporting the entire enterprise with tailored AI assistants. We’re already seeing the positive impact it’s having for our clients. Congratulations to Ryan Peterson and his team on making this vision a reality! https://cnx.li/GAKkP

Join Concentrix leaders at the Digital Transformation Summit 2025 as they explore ground-breaking innovations shaping industries. February 5-6, 2025 Mumbai, India Stay tuned for updates! #PowerofConcentrix #DTSIndia2025 #digitalinnovation #digitaltransformation

Attention all senior executives in the #Loyalty space! Have you registered for the upcoming Loyalty Summit CXM Conference in LA next week? Join Jodi Rausch, Managing Director of Loyalty Solutions at Concentrix Catalyst, for meaningful discussions on the current state of loyalty and customer experience. We hope to see you there! #Loyalty #Innovation

Today, we announced our Q4 and Fiscal Year 2024 financial results. I’m proud of how?our?game-changers?have come together to deliver exceptional value for our clients,?shareholders and communities. Our major highlights included: - Delivering revenue growth at the high end of previous guidance range for the quarter - Returning $220 million to shareholders in fiscal 2024 through share repurchases and dividends - Gaining market traction with new iX GenAI productivity applications - Introducing 2025 guidance indicating revenue growth, margin and free cash flow expansion - Increasing share repurchase authorization to $600 million Our results showcase the momentum we’re building and underscore our commitment to our clients and shareholders.?I’m looking forward to our plans for 2025!?https://cnx.li/KeUmX #PowerOfConcentrix

Is GenAI a headwind or tailwind for our business? ?? I often get asked this—most recently during my conversation with Dave Koning at Baird. The reality is that GenAI has been, and continues to be, a significant catalyst for us. Over the past few years, while others were hesitant, we made prudent investments in technology, broadened our suite of services, and expanded our global scale. As a result, we are uniquely positioned to lead our clients in embracing the power of GenAI in their operations. Fast forward to today, and we have hundreds of thousands of desktops utilizing GenAI tools, allowing us to work smarter and faster while enabling our clients to deliver superior, intelligent experiences to their customers. It’s been incredible to see how our thought leadership in GenAI is opening new doors and deepening our relationships with clients. I’m excited for what comes next!

Where is AI heading? I’ve been thinking about the future of AI, and I realize our perspective might be a bit contrarian compared to mainstream views. Here’s how we see things shaping up: ?Personal Data Control: One of our core beliefs is that individuals will increasingly want control over their own personal information. This is where Small Language Models (SLMs) come into play. Imagine these models integrated right into your devices—like your phone or TV—empowering you to manage and own your data directly. ?Customized Experiences: With SLMs, the potential is truly exciting. They can interface with enterprise applications, allowing you to easily access information from your bank about your savings, model your retirement plans, or find whatever insights you need—all while ensuring your data isn't proliferated. This level of personalization will be a critical focus as we move forward. ?LLMs as Commodities: We also believe that Large Language Models (LLMs) will evolve into commodities. Companies will likely leverage two or three different LLMs, each excelling in specific areas. For example, you might turn to one LLM for legal content, another for social media insights, and yet another for language services. As companies rethink their brand experience strategies, we’re starting to see a shift toward using multiple LLMs instead of relying on a single holistic solution. It’s fascinating how the landscape is changing, especially when I consider how different our approach is compared to just a year ago. Exciting times ahead!