Concentrix Catalyst

We're honored and proud?to announce that we’ve?been recognized with the????? ???????????????????? & ???????????????? ???????????at the DACH Customer Excellence Awards 2024! ?? Britta Hanley, Head of?Concentrix Catalyst DACH?delivered an exceptional presentation, “???? ???????????????????????????? ?????? ???????????????????? ??????",?which?resonated with the judges and earned high praise for our?innovative and?comprehensive approach.?The submitted case has been developed and delivered by Mélanie Hentgès, VP Retail & eCommerce Consulting and Ludger Strom, Head of DACH & Nordics Consulting. This award reflects the collective effort?and competence?we put into each project, from a ????????-?????????????? ???????????????? and ???????????????????? ???????????????? ???? ?????????? ???????????????? ?????? ???????????????????????? at every stage. Through the case study showcased, we demonstrated our commitment to ???????????????? ?????? ?????? ?????????????? ???????????????? ?????? ??????????????????. By combining data-driven insights with a customer-first mindset, we’re not only enhancing the customer experience but also discovering ?????? ?????????????? ?????????????????????????? and driving ?????????????????????? ????????????????????. ? In addition, we’re proud to have secured second place in the????????????????????? ?????????????????????????and??????? ???????????????? & ?????????????????categories—testament to our team’s expertise and dedication to advancing #TechTransformation in customer service. ? Thank you to our DACH team and our partners. This achievement is ours to share, and it’s just the beginning of what we can accomplish together. #PowerOfConcentrix #ConcentrixCatalyst #DACHCXA #CX

Something I've been thinking about a lot lately is how many companies are getting caught up in the noise around technology and AI, losing sight of what truly matters: the customers they serve.? ? Generative AI is a powerful tool that can humanize technology, but too often, we see clients prioritizing tech over truly understanding their customers' needs. The truth is, meaningful differentiation starts with knowing your customers—then using technology to enhance their experience.? ? At Concentrix, we're excited to champion a future where customer value drives our tech-led innovation, creating meaningful connections that elevate the brand experience and put customers at the heart of our strategies.

Thank you, Rhett Power, for a fantastic conversation at Web Summit 2024! It was a pleasure connecting and exploring how AI can deepen connections between brands and customers. We talked about the importance of thinking of the customer first and choosing the technology that best supports that goal. Balancing human and AI interactions is key to creating meaningful experiences. Excited to see how this evolves!

Amazing kickoff to Web Summit 2024!?Here's a glimpse of the exciting moments happening at our booth, ??113, ??????1 ???????????????? 1. Come by to meet our team, check out our demos, and join the conversation.

?? Join us tomorrow at Automotive Management Live at the NEC in Birmingham ?? Hear from Tony Patterson, Managing Director of Automotive and Mobility at Concentrix, as he engages in a dynamic session with experts from OMODA UK and Salesforce. They'll explore 'Realising the Benefits of Customer Experience Technology Investment'. As most dealer groups and OEMs have already established their customer-facing technology, the spotlight shifts to optimising back-end systems to better serve customers and support teams with sales and aftersales. This insightful panel will discuss integrating new automation into existing legacy systems, revolutionising the customer journey and boosting efficiency for showroom and workshop teams. Visit us in hall 10, stand C42 and seize this opportunity to learn from industry pioneers and gather valuable networking connections! #AutomotiveManagementLIVE #DigitalTransformation

During the GBL (Groupe Bruxelles Lambert) earnings presentation BOGDAN H., Maylis Leroux, Samuel Nespolo-Besson and other team members had the opportunity to engage with investors?and highlight the latest innovations from Concentrix - the star was iX Hello?, an intelligent, fully configurable GenAI tool designed to enhance productivity, output quality, and accuracy.

Exciting news for automotive retailers and OEMs! ?? Join us at Automotive Management Live on November 13th at the NEC in Birmingham. Catch Tony Patterson, Managing Director, Automotive and Mobility at Concentrix, alongside experts from OMODA UK and Salesforce who’ll feature in a session on ‘Realising the Benefits of Customer Experience Technology Investment’. With the majority of dealer groups and OEMs having their customer-facing technology largely in place, the focus now is on back-end systems to support customers and internal teams with sales and aftersales. The panel will look at how to incorporate new automation processes into legacy systems to transform the customer journey and increase efficiency for teams in the showroom and the workshop. Don't miss this chance to gain insights and network with industry leaders! #AutomotiveManagementLIVE #DigitalTransformation

This week, I had the privilege of joining a podcast with our team in Germany, where we had a great discussion about intelligent automation and our perspective on digital transformation. This conversation got me thinking about a truth that might rattle some assumptions: Most people don’t make decisions logically. In fact, they predominantly operate from an instinctual model that absorbs hundreds of subconscious data points from their surroundings, such as sights, sounds, and smells. While we often believe that rational, data-driven decision-making guides our choices, the reality is that quick, emotional reactions dominate our landscape. This tendency can seem irrational, especially to businesses relying on structured logic and generative AI. The truth is, if your brand isn’t providing data and insights that connect with these subconscious cues, chances are, customers simply won’t choose you. As I look forward, I’m excited about the future at Concentrix, where our technology can help us craft truly personalized experiences based on customer behaviors and preferences, ensuring we deliver the quality service they deserve.

We were delighted to attend and participate in FinTech LIVE in London this week, a global hub for financial technology innovation. Gerald Pullen, Managing Director | Business Transformation | Concentrix Catalyst, took part in an insightful fireside chat which explored ????'?? ???????????????? ???????????????? beyond the buzzwords and learned ???????????????????? ?????? ???????????????? ??????????????????????. The talk shed light on ???????? ?????????????? ?????? ?????????? ??????????????????????, further providing ????????-?????????? ???????????????? ???? ?????????????? ???? ?????????????????????? ??????????????????????. A huge well done and thank you to everyone who took part across each day, which were filled with crucial insights from internationally acclaimed business leaders. #FinTechLIVE #AI #BusinessTransformation #Innovation #PowerofConcentrix

A really enjoyable and informative day at FinTech LIVE 2024. It was a pleasure to participate in the fireside chat, discussing delivering real benefits from AI adoption. We covered the CX and behavioural aspects of implementing AI, top use cases as well as the challenges. Some great audience questions too! Just a few of my takeaways from the other sessions: ?? data unsurprisingly remains a universally key focus ?? open banking has opened up many new opportunities ?? there are over 3,500 FinTechs in the UK, creating jobs, positive impacts on sustainability goals and increasing inclusivity ?? “FinTech is reimagining our lives, not just banking” ?? A2A payments is a massive growth area ?? the importance of focusing on what problem you are trying to solve, not solutions looking for problems ?? Home Alone can be used as an analogy for FinTech insurance (who knew?) Thanks to FinTech LIVE, the other speakers and attendees for a great day in an excellent venue. #ai #generativeai #concentrix #concentrixcatalyst FinTech Magazine