Concentrix Catalyst

We're honored and proud?to announce that we’ve?been recognized with the????? ???????????????????? & ???????????????? ???????????at the DACH Customer Excellence Awards 2024! ?? Britta Hanley, Head of?Concentrix Catalyst DACH?delivered an exceptional presentation, “???? ???????????????????????????? ?????? ???????????????????? ??????",?which?resonated with the judges and earned high praise for our?innovative and?comprehensive approach.?The submitted case has been developed and delivered by Mélanie Hentgès, VP Retail & eCommerce Consulting and Ludger Strom, Head of DACH & Nordics Consulting. This award reflects the collective effort?and competence?we put into each project, from a ????????-?????????????? ???????????????? and ???????????????????? ???????????????? ???? ?????????? ???????????????? ?????? ???????????????????????? at every stage. Through the case study showcased, we demonstrated our commitment to ???????????????? ?????? ?????? ?????????????? ???????????????? ?????? ??????????????????. By combining data-driven insights with a customer-first mindset, we’re not only enhancing the customer experience but also discovering ?????? ?????????????? ?????????????????????????? and driving ?????????????????????? ????????????????????. ? In addition, we’re proud to have secured second place in the????????????????????? ?????????????????????????and??????? ???????????????? & ?????????????????categories—testament to our team’s expertise and dedication to advancing #TechTransformation in customer service. ? Thank you to our DACH team and our partners. This achievement is ours to share, and it’s just the beginning of what we can accomplish together. #PowerOfConcentrix #ConcentrixCatalyst #DACHCXA #CX

Last week, Andre Valentine and I attended the Annual Scotiabank TMT Conference in Toronto. It was great talking to investors about Concentrix' expanding role in AI business services. We're seeing strong demand in this area, and I’m excited about the innovative paths we’re paving to enhance client experiences, blending the power of deep human insights with the dynamic capabilities of tech innovation.

The UK insurance sector is at a turning point. Rising customer expectations, regulatory pressures, and insurtech disruption are forcing insurers to rethink their strategies. But how can they stay competitive in this rapidly evolving landscape? In our latest article, Concentrix Catalyst’s Rachel Whitaker and Pam Boland (Quinn) explore why CX transformation is no longer optional - it’s a business imperative. From leveraging AI and data to designing seamless customer journeys, the future belongs to insurers that can build trust-based relationships. ?? Read the full article here: https://cnx.li/qWREf #Insurance #DigitalTransformation #InsurTech

The UK insurance sector is at a turning point. Rising customer expectations, regulatory pressures, and insurtech disruption are forcing insurers to rethink their strategies. But how can they stay competitive in this rapidly evolving landscape? In our latest article, Concentrix Catalyst’s Rachel Whitaker and Pam Boland (Quinn) explore why CX transformation is no longer optional - it’s a business imperative. From leveraging AI and data to designing seamless customer journeys, the future belongs to insurers that can build trust-based relationships. ?? Read the full article here: https://cnx.li/qWREf #Insurance #DigitalTransformation #InsurTech

Happy International Women’s Day to all the incredible women in our global community! Today is a great opportunity for us to reflect on our journey and commitment to diversity. At Concentrix, we embrace the opportunity to build teams that are rich in talent and represent the diversity of thought, experiences, and perspectives of the communities in which we operate.? ? A big thank you to all the amazing women and allies at Concentrix! Your passion and dedication are crucial to our growth and success. Together, we are reshaping the future of work and accelerating action across the globe.?I’m proud to celebrate you—not just today, but every single day!? #AccelerateAction #IWD2025

Currently, what we’re seeing is that there’s?a common misconception that AI’s role is to replace human?interactions.?But?the reality? When customers face complex issues, they?want?to speak with a human. Self-service needs to be incredibly simple—because the more variables involved, the less likely customers are to engage with an automated journey. This may evolve, but it’s something?to think about as we shape the future of brand experiences.

Easily incorporate iX Hello? AI virtual assistants into your existing framework without extensive setup, reducing time to value and enhancing operational capabilities. Check it out: https://cnx.li/BLKNO #AgenticAI

Welcome to iX Hello? 2.0—a versatile suite of customer-facing virtual assistants that can be built and deployed across the enterprise in minutes for just about any use case. This next-level solution, including #AgenticAI, makes it easy to create and customize smart customer-facing assistants that engage your customers across the board. ? Smart & Responsive: Get quick, high-quality answers while continuously improving customer experiences. ? Accessible Anytime: Connect with customers through webchat, voice, SMS, and more! ? Simple Setup: Use our pre-built AI app blueprints to create your assistants easily. ? Easy Integration: Seamlessly connect with major systems like Salesforce, Microsoft, and AWS for a streamlined experience. Say hello to seamless, personalized experiences for customers and employees, all backed by decades of expertise. https://cnx.li/PBjsm #PoweredByConcentrix

Excited to finally make this official! Today we announced the next evolution of iX Hello?—a versatile suite of customer-facing virtual assistants that can be built and deployed across the enterprise in minutes for just about any use case. All within a secure and brand-compliant environment. Having designed and built technology to tackle thousands of clients' problems, we’ve learned how to develop and implement solutions that simplify and enhance experiences. Our focus has always been on making interactions easier, more personal, and seamless for everyone. This release marks a significant advancement in our journey, transitioning from boosting productivity and quality of work to supporting the entire enterprise with tailored AI assistants. We’re already seeing the positive impact it’s having for our clients. Congratulations to Ryan Peterson and his team on making this vision a reality! https://cnx.li/GAKkP

Join Concentrix leaders at the Digital Transformation Summit 2025 as they explore ground-breaking innovations shaping industries. February 5-6, 2025 Mumbai, India Stay tuned for updates! #PowerofConcentrix #DTSIndia2025 #digitalinnovation #digitaltransformation