Quick action in a crisis is essential. Research shows that companies that respond quickly are 85% more likely to retain trust, and 63% of consumers expect a prompt response. Key steps include setting up a pre-planned command center, crafting a holding statement, communicating internally first, and monitoring digital channels.?Nick Puleo?provides streamlined strategies for effective crisis management—insights worth sharing. #CrisisCommunication #CrisisManagement #PublicTrust #Leadership #DigitalListening
President and Founder @ Comsint | Emmy Award Winner | Communications Strategist | Harvard Business School
Companies that react quickly during a crisis are 85% more likely to retain public trust, and around 63% of consumers expect a prompt public response. In those critical early moments, a clear, decisive, and pre-planned approach can make all the difference. Here are four essential steps to manage a crisis effectively: 1?? Establish a Command Center: Set up a dedicated team with pre-defined parameters to manage the crisis effectively. Companies should plan for this well before any crisis strikes, having a defined team, clear processes, and a range of pre-drafted scenario responses ready to deploy. 2?? Craft a Holding Statement: Develop a clear and concise message that reflects your command center’s strategy. Your holding statement should communicate what is known, outline the immediate steps being taken, and set the tone for your ongoing response. 3?? Communicate with Internal Stakeholders First: Ensure that your internal team is fully informed and aligned before addressing the public. A unified internal communication strategy guarantees that all subsequent messaging is consistent and confident. 4?? Digital and Media Listening Setup: Implement tools to monitor digital channels and media outlets in real-time. This proactive approach enables you to track public sentiment, catch early signs of misinformation, and adjust your response strategy as needed. By following these steps, your organization can not only manage a crisis more effectively but also reinforce its reputation for transparency, accountability, and preparedness. How is your organization preparing for crisis communication? #CrisisManagement #PublicTrust #CrisisCommunication #Leadership #CrisisPreparedness #DigitalListening